Uros Titovic

Service technicians require fast access to vehicle-specific engineering documentation to diagnose and repair increasingly complex electric vehicles. Existing processes were fragmented, costly, and time-consuming, creating inefficiencies in service operations and limiting access to critical technical information.

Led product strategy and execution for an enterprise platform that delivers vehicle-specific engineering documentation to service teams. Partnered with engineering, service operations, and business stakeholders to define requirements, prioritize investments, and improve information accessibility. Coordinated globally distributed teams to deliver a scalable solution that streamlined technician workflows and reduced dependency on legacy systems.

Delivered a platform adopted by thousands of internal users, improving access to critical vehicle information, reducing service workflow friction, and lowering operational costs through the retirement of legacy tooling.

Hello Super is a subscription service that provides care and repair for your home.

As a senior product manager, I analyzed all business processes to detect bottlenecks and possible improvements. I also successfully automated the complete product lifecycle and introducing significant efficiency on the operations side of the business. I then introduced features that improved customer experience, including completely redesigned mobile applications. In addition, I built product workflows, documentation, training materials/demos, mockups, and more.

I led the project from the MNO side as a product manager.

I managed all of the business- and telco-related aspects for a project involving the launch of the first Serbian MVNO with a partner company. I also implemented virtual SIM services that worked with Android and iOS mobile applications.

Octopus is an engagement platform that allows clients to open new revenue streams, improve loyalty, and provide additional customer care using powerful Octopus features.

Some main features include couponing and loyalty systems, P2P messaging, chatbots, rewarded advertising campaigns, partner benefit management, live proximity targeting, help desk, and more.

Available on Android, iOS, and on the web.

Manufacturing and process engineering teams relied on separate systems and workflows to define vehicle assembly processes. The lack of a unified source of truth created inefficiencies, increased coordination effort, and introduced risks that could impact production readiness and manufacturing line performance.

Helped define product strategy and execution for a platform that unified manufacturing and process engineering workflows into a single system of record for vehicle assembly processes.

Partnered with engineering, manufacturing, and operations stakeholders to define requirements, streamline collaboration, and integrate data from multiple enterprise systems.

Delivered capabilities that centralized work instructions, improved process visibility, and reduced manual coordination across teams.

Delivered a unified manufacturing process platform that supported a major vehicle production launch, improving cross-functional collaboration and streamlining assembly process planning across engineering and manufacturing teams.

Design and engineering teams relied on fragmented processes to manage product appearance specifications, material selections, and supplier requirements. The lack of a centralized source of truth made collaboration difficult, increased the risk of inconsistencies, and created challenges in maintaining accurate product definition data throughout the development lifecycle.

Helped product strategy and execution for a centralized platform that enables design, engineering, and supplier-facing teams to define, manage, and collaborate on product appearance and material specifications. Established a single source of truth for design requirements, supplier guidance, and product definition data while streamlining cross-functional workflows and approval processes.

Delivered a centralized source of truth for product appearance and material specifications, improving collaboration, data consistency, and visibility across design and engineering organizations.

I partnered with the world’s biggest social networks such as Facebook, Twitter, Viber, and WhatsApp to launch free internet access (zero-rated services) for their applications.

I managed all of the product-related aspects from marketing communication, buzz generation, sales material, customer service training, business case calculation, technical implementation, and more.

I organized and managed all of the aspects of the launch of prize-winning programs (algorithm, marketing communication, regulatory, technical implementation, sales points, customer service, and more).

I launched a video-on-demand service with popular local and foreign TV shows and movies.

I also mplemented different pricing models: aVOD, tVOD, and sVOD. I bundled the product with postpaid tariff plans for 1.5 million subscribers.

Available on Android, iOS, and the web.

I enabled third-party providers to use the MNO infrastructure in order to offer premium voice services with special pricing for 2+ million users.

I set the pricing and process for third-party providers so that they can offer premium voice services. I also trained customer service teams and sales to manage customer feedback. Lastly, I also implemented the R&A, fraud, and regulatory processes.

I launched a mobile and web content delivery platform for 2 million users.

Platform Features:
• Content creators and content providers can upload and manage their content
• Generation of reporting and analytics
• Users can navigate, search, and buy digital content