Uros Titovic

Octopus is an engagement platform that allows clients to open new revenue streams, improve loyalty, and provide additional customer care using powerful Octopus features.

Some main features include couponing and loyalty systems, P2P messaging, chatbots, rewarded advertising campaigns, partner benefit management, live proximity targeting, help desk, and more.

Available on Android, iOS, and on the web.

I led the project from the MNO side as a product manager.

I managed all of the business- and telco-related aspects for a project involving the launch of the first Serbian MVNO with a partner company. I also implemented virtual SIM services that worked with Android and iOS mobile applications.

I organized and managed all of the aspects of the launch of prize-winning programs (algorithm, marketing communication, regulatory, technical implementation, sales points, customer service, and more).

I partnered with the world's biggest social networks such as Facebook, Twitter, Viber, and WhatsApp to launch free internet access (zero-rated services) for their applications.

I managed all of the product-related aspects from marketing communication, buzz generation, sales material, customer service training, business case calculation, technical implementation, and more.

I launched a video-on-demand service with popular local and foreign TV shows and movies.

I also mplemented different pricing models: aVOD, tVOD, and sVOD. I bundled the product with postpaid tariff plans for 1.5 million subscribers.

Available on Android, iOS, and the web.

I enabled third-party providers to use the MNO infrastructure in order to offer premium voice services with special pricing for 2+ million users.

I set the pricing and process for third-party providers so that they can offer premium voice services. I also trained customer service teams and sales to manage customer feedback. Lastly, I also implemented the R&A, fraud, and regulatory processes.

I launched a mobile and web content delivery platform for 2 million users.

Platform Features:
• Content creators and content providers can upload and manage their content
• Generation of reporting and analytics
• Users can navigate, search, and buy digital content

Hello Super is a subscription service that provides care and repair for your home.

As a senior product manager, I analyzed all business processes to detect bottlenecks and possible improvements. I also successfully automated the complete product lifecycle and introducing significant efficiency on the operations side of the business. I then introduced features that improved customer experience, including completely redesigned mobile applications. In addition, I built product workflows, documentation, training materials/demos, mockups, and more.