Uros Titovic
Verified Expert in Product Management
Product Manager
Belgrade, Serbia
Toptal member since January 18, 2019
Uros has 10+ years of experience managing digital products and services for software development companies and mobile operators. He’s worked in all aspects of product management, including conducting research, detecting customer needs, defining the scope, prioritizing, building business models and business cases, reporting to the stakeholders, and managing development, QA, UX/UI, sales, marketing, and customer service teams.
Project Highlights
Expertise
- Agile Product Management
- Backlog Management
- Business Models
- Customer Experience
- Customer Support
- Product Development
- Product Research
- User Journeys
Work Experience
Product Manager
Hello Super
- Boosted operational efficiency by improving our internal processes and introducing automation where needed.
- Improved the customer experience by understanding the needs of all different users of our product.
- Acquired a deep-level understanding of the product to the level where ideas for gross margin improvement can be found.
- Worked continuously with development, QA, and design teams to ensure everything was on track.
- Managed the internal stakeholders from marketing, customer service, sales, finance, technology, and more.
- Created training materials for customer service teams and performed tutorials.
Senior Product Manager
Carnegie Technologies
- Conducted market research and developed an analysis focusing on generating new revenue products and services.
- Oversaw all of the business-related project aspects.
- Trained salespeople to enhance product knowledge and create unique selling points.
- Held product sales demos and presentations and managed client relationships.
- Worked on business case development and project profitability.
- Cooperated with development, QA, UI/UX, marketing, and sales teams to deliver the product to market.
Digital Product Manager
A1 Srbija doo
- Managed the products and services in mobile applications, multimedia, digital, and online services.
- Led both local and international projects to implement new products and services or improve existing ones.
- Sought new product development possibilities, focusing on generating new revenue streams, customer acquisitions, and churn prevention.
- Created business proposals for new product possibilities and partnerships.
- Implemented prioritization for the project pipeline.
- Analyzed the market and its trends, leading the development of the segment strategy.
- Built a point-of-sale system and all other product-related materials (user interface, pricing, finance, marketing, technical, legal, and regulatory).
- Worked with engineering teams to deliver quickly time-to-market products and optimal resources.
- Prepared materials and organized training demos for the customer service sector that had 200+ people.
Project History
Customer Engagement Platform
http://octopusspace.com/Led a team of 50+ people during 18+ months of software development resulting in a successful launch with the first client.
Some main features include couponing and loyalty systems, P2P messaging, chatbots, rewarded advertising campaigns, partner benefit management, live proximity targeting, help desk, and more.
Available on Android, iOS, and on the web.
Virtual MVNO
https://www.globaltel.rs/Launched the first Serbian MVNO as a lead product manager from the MNO side.
I managed all of the business- and telco-related aspects for a project involving the launch of the first Serbian MVNO with a partner company. I also implemented virtual SIM services that worked with Android and iOS mobile applications.
Prize-winning Programs
Successfully launched prize-winning programs for 1.5 million subscribers with 30% of them being active players.
Free Internet
Built mobile internet packages for the world's most popular social networks and launched the service to 2+ million users.
I managed all of the product-related aspects from marketing communication, buzz generation, sales material, customer service training, business case calculation, technical implementation, and more.
Video on Demand
Launched a VOD service bundled with tariff plans to 1+ million customers.
I also mplemented different pricing models: aVOD, tVOD, and sVOD. I bundled the product with postpaid tariff plans for 1.5 million subscribers.
Available on Android, iOS, and the web.
Premium Voice Services
Led the launch and development of premium voice capabilities in MNO.
I set the pricing and process for third-party providers so that they can offer premium voice services. I also trained customer service teams and sales to manage customer feedback. Lastly, I also implemented the R&A, fraud, and regulatory processes.
Marketplace
Led product, design, development, and QA for a content delivery platform launch which has been used by 2 million users.
Platform Features:
• Content creators and content providers can upload and manage their content
• Generation of reporting and analytics
• Users can navigate, search, and buy digital content
Subscription Service for Home Repairs
http://hellosuper.comIntroduced a variety of features that significantly improved operational efficiency and improved the customer experience.
As a senior product manager, I analyzed all business processes to detect bottlenecks and possible improvements. I also successfully automated the complete product lifecycle and introducing significant efficiency on the operations side of the business. I then introduced features that improved customer experience, including completely redesigned mobile applications. In addition, I built product workflows, documentation, training materials/demos, mockups, and more.
Education
Master's Degree in IT Management
University of Belgrade, Faculty of Organizational Sciences - Belgrade, Serbia
Bachelor's Degree in Information Systems and Technology
University of Belgrade, Faculty of Organizational Sciences - Belgrade, Serbia
Skills
Tools
Confluence, Asana, Jira, HubSpot, Slack, Zoom, GitHub, Trello
Paradigms
Agile Product Management, Scrum, Requirements Analysis, Agile Project Management, Kanban, Gamification, Marketplace Platforms
Platforms
Zendesk, ProductPlan, Coda
Industry Expertise
Telecommunications, Transportation & Shipping, Video Gaming
Other
Product Development, Product Management, Business Cases, Business Planning, Business Models, Value-added Services (VAS), User Journeys, Customer Experience, Quality Assurance (QA), Software as a Service (SaaS), Mobile Applications, Customer Service, Customer Satisfaction, Documentation, Customer Support, Business Analysis, Requirements, Product Strategy, Product Roadmaps, Go-to-market Plans, User Research, Product Design, Product Frameworks, Innovation, Product Ownership, Product Discovery, IVR, Interactive Voice Response (IVR), Product Development Manager, Minimum Viable Product (MVP), Feature Backlog Prioritization, Mobile, Customer Experience Management, Technical Writing, Requirements & Specifications, Roadmaps, Sprint Planning, Technical Product Management, Project Management, User Experience (UX), Technical Project Management, Digital Product Management, Startups, Workflow, System Integration, Technical Viability, Product Lifecycle Management (PLM), Process Automation, Process Improvement, Training, Digital Transformation, Mobile Apps, App Product Management, White Labeling, Product Requirements Documentation (PRD), Product Research, Project Planning, Product Marketing, Customer Interviews, Customer Engagement, Client Management, Mobile Advertising, Mobile Games, Marketing Strategy, ZenHub, Android, iOS, Customer Success, Backlog Management, Operations, Project Timelines, Data Analysis, APIs, Property Insurance, Cloud, Pitch Decks, User Interface (UI), Wireframing, Conceptualization, Process Optimization, User Stories, SaaS, API Integration, Monetization, Go-to-market Strategy, Microsoft Office, Market Research, Market Research & Analysis, Virtual Reality (VR), Salesforce, User Flows, Process Design, Web, Responsive, Product Planning, Backlog Grooming, Scheduling, Automation Tools, Automation, eCommerce UX, Staffing, UX Design
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