Vishesh Agarwal
Verified Expert in Product Management
Product Manager
Reading, United Kingdom
Toptal member since October 30, 2020
Vishesh has over ten years of experience in product management and expertise in delivering digital transformation programs in the UK and India. He's led global teams, built and implemented platforms, products, and solutions in fintech, telecom, consumer electronics, retail, and logistics. Vishesh is highly skilled in developing products to deliver omnichannel solutions. Additionally, he has excellent stakeholder management and relationship-building skills with exposure to client-facing roles.
Project Highlights
Expertise
- B2B Product Management
- Marketing
- Monetization Models
- POS
- Product Management
- SQL
- Strategy
- eCommerce
Work Experience
Financial Business Analyst
- Worked with senior business owners to align end customer needs and platform roadmap.
- Created a data dictionary and models to enable the replacement of legacy reporting modules with improved UI and flexibility.
- Led requirement gathering for a client-facing portal enabling basic journeys and laying the foundation for high-frequency trading in the future.
Digital Product Lead
Angel One
- Collaborated with the chief digital officer to build a next-generation flywheel for user acquisition, retention, and increasing average user spend on the platform.
- Led the redesign of the landing page for new users on the app, resulting in 14% reduced bounce rates.
- Built an API ecosystem for tech-savvy investors to access the platform remotely.
Chief Product Manager
JioMart
- Collaborated with senior executives to build the product roadmap and go-to-market (GTM) strategy for a retail eCommerce app with more than 30,000 daily active users.
- Developed the monetization framework for the platform with annual revenues of over two million dollars.
- Led the integration of the last-mile delivery, coupon management system, and loyalty management schemes in the product.
Analyst
Accenture
- Led an offshore team of five to deliver design gaps using RICEF components of the Oracle applications on inventory and order management modules.
- Guided the offshore team to analyze over 1,800 requirements, identify around 34 design gaps, and execute and report SIT and UAT testing on various retail and logistics IT stack elements.
- Designed inbound and outbound interfaces for an AI-based replenishment engine for demand planning and sales forecasting of the largest telecommunication company in Europe using a mix of sales stock and master data management APIs.
Technical Product Manager
Accenture
- Served as a techno-functional consultant to deliver 12 interfaces from inventory, accounting, and order management systems to an AI-based replenishment engine, resulting in an operating expense reduction of one million pounds over three years.
- Acted as a solution architect for the reverse logistics transformation program. Saved £72,000 of the IT operating expense per month, while the value of goods passing through the systems produced 12 million pounds annually.
- Managed the IT capital expense of £500,000 for the omnichannel implementation of quad-play services. Performed multiple roles, from leading CRP sessions, creating design changes, and providing live support as a technical delivery manager.
Project History
Grocery Retail eCommerce App
Worked in multiple roles as a business analyst and product manager. Additionally, I designed the solutions for platform monetization, which serve as an alternate revenue stream.
I architected the product construct for platform monetization via omnichannel marketing, including banners, sponsored listings, trials, precision marketing using cohorts, and analytics. I served as a product manager for a hand-held POS device. I managed feature backlog, roadmap, and go-to-market strategy. I also acted as a business analyst for integrating the last mile delivery and returns, coupon management, and loyalty systems.
Quad-play Omnichannel for a UK-based Global Telecom
Led the retail and logistics digital transformation for providing omnichannel experience to the UK customers of a major telecom company.
With nearly 20 million subscribers, the company embarked upon a digital transformation journey to fulfill customer needs of transacting anywhere and anytime. I played multiple roles in the program’s lifecycle, from gathering requirements to running prototyping sessions. I managed architecture workshops and designed solutions that impacted telesales agents, retail store associates, eCommerce brand managers, financial accountants, and stock auditors.
Monetization Architect for eCommerce
Led the monetization strategy for eCommerce platform on JioMart.com.
JioMart is India’s newest and leading eCommerce platform. With different solutions for B2B (JioMart to retailers), B2C (JioMart to customers), and B2B2C (JioMart to customers via retailers), I was part of the team that addressed the needs of advertising from brands, including global FMCG companies. Delivering a 360-degree view of customers and retailers, I architected multiple marketing solutions based on pure visibility and outcome-based action marketing. Visibility solutions included both physical and digital options, while action-oriented solutions included customer engagement and data-driven tools for brands.
B2C Engagement and Loyalty
Improved activation time (user onboarding to first order) from an average of eight days to five days. Increased customer spend by 10% month on month basis. Led the development of next-generation AI, ML, AR, and VR-based customer engagement models.
I worked for a 30-year-old full-service discount broking company to assist in their digital journey to become the largest brokerage firm in India. They have six million registered users, two million MAU, and 250,000 DAU. I worked specifically on improving activation time for users using a mix of monetary rewards in the form of cashback as well as simplifying the user journey from eight to five days. I increased customer spending on the platform by introducing a subscription model for users with low activity rates, increasing their propensity to spend by 10% over their first month. I also reduced regulatory overhead by introducing innovative, user-friendly features for trading account funds management. I worked on AR and VR models to create an experiential user experience. Finally, I built an API-based business to engage next-generation users and create a community of tech-savvy traders.
Education
Master's Degree in Business Administration (MBA)
Indian Institute of Management - Calcutta, India
Bachelor's Degree in Computer Science
SRM University - Chennai, India
Certifications
Certified eMarketer (CeM)
Braze
Scaled Agile Product Manager
SAFE
Azure Artificial Intelligence
Microsoft
Azure Fundamentals
Microsoft
Digital Product Management
Coursera, Inc.
HubSpot Inbound Certification
HubSpot, Inc.
Professional Scrum Master Level I (PSM I)
Scrum.org
Skills
Tools
Oracle EBS, Oracle ERP, Siebel CRM, Oracle E-Business Suite (EBS), Azure Machine Learning, Slack
Paradigms
Requirements Analysis, Agile Project Management, Scrum, Agile Product Management, Agile, E2E Testing, B2B2C, B2C, Marketplace Platforms, Business to Business to Consumer (B2B2C)
Industry Expertise
Marketplaces
Platforms
Azure, Shopify
Other
Software QA, Product Management, POS, Growth Marketing Product Manager, Go-to-market (GTM) Strategy, Process Flows, Test Automation, Oracle Retail, Marketing, Software Design, Monetization Models, SQL, eCommerce Platforms, Digital Marketing Product Manager, Market Entry, Market Research, User Experience (UX), User Journey Maps, Story Mapping, Use Cases, CX Strategy, Customer Relationship Management (CRM), Product Owner, Discovery Workshops, User Journeys, User Stories, Requirements, User Requirements, User Personas, Buyer Personas, Project Management, Discovery, Mobile Apps, Web & Mobile Applications, Mobile Applications, Product Ownership, Product Planning, Project Planning, Apps, Web Applications, Business Process Analysis, Business Analysis, Business Systems Analysis, Operations & Business Support Systems (OSS/BSS), Product Growth, Business Requirements, Data Flows, Technical Product Management, Roadmaps, Web Scraping, Strategy, Finance, Supply Chain Management (SCM), Software Engineering, Inbound Marketing, B2B Product Management, Go-to-market Plans, Product Roadmaps, Product Strategy, Market Strategy and Research Product Manager, Growth Strategy, Monetization, Pricing Strategy, SaaS, Enterprise SaaS, CRM Systems, IT Business Analysis, API Integration, Solution Design, Solution Architecture, IT Project Management, B2B, Digital Marketing, FMCG, eCommerce, Revenue Strategy, Omnichannel Marketing, Digital, CRM Design, Customer Experience, Master Data Management (MDM), Sales Forecasting, Stock Market, Fintech, User Interface (UI), User Onboarding, Customer Acquisition, User Retention, Growth Marketing, Cloud, Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Wireframing, Mobile UI, Market Research & Analysis, App UX, AML, Anti-money Laundering (AML), Compliance, Regulated Industries, Regulatory Compliance, Artificial Intelligence (AI), Machine Learning, APIs, Azure SQL, Internet of Things (IoT), Chatbots, Conversational Commerce, Computer Vision, Artificial Intelligence as a Service (AIaaS), Regression, Product Marketing, Conceptualization, Marketing Automation, Marketing Technology (MarTech), Email Campaigns, SMS Marketing, Email Marketing, Push Notifications, Python 3, Scikit-learn, Selenium
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