Yihao Tan
Verified Expert in Product Management
Product Manager
With five years of product experience launching tech platforms and services from scratch to market, Yihao is an entrepreneurial problem solver at heart and engineer by training. He has launched two profitable startups with 6-figure revenues each while scoring top of the cohort in college. He has launched multiple products and businesses spanning a wide spectrum of industries, from startups, to regional scale-ups and large enterprises and is driven to deliver purposeful products and services.
Project Highlights
Expertise
Work Experience
Digital Product Manager
Singtel
- Led a team in launching a revamped enterprise web portal that reduced customer service requests by 70%, and sunsetting the legacy portal that resulted in 50% cost reduction.
- Defined the vision and roadmap for the enterprise department to transition away from legacy practices like waterfall development into agile, leading to the ability to launch new services faster within three months, instead of a year and longer.
- Trained and mentored the enterprise department to adopt modern cloud-based business tools and instituted a common knowledge base platform on SharePoint that improved team efficiency and communication.
Product Manager (Innovation)
Honestbee
- Defined the vision and created proof-of-concepts for new omni-channel retail experiences with eCommerce integration, leading to a successful public launch.
- Led a team in launching an internally developed Android kiosk platform from scratch in just two months that increased revenue by 30% and customer engagement rate by 40%.
- Headed the redesign of a multi-million dollar robotic eCommerce fulfilment and warehousing platform that increased its throughput and efficiency by 250%.
Co-founder, Product and Operations
Hungrysia
- Conceptualized and launched a corporate meal platform utilizing a unique business and pricing model that opens up the corporate segment for traditional F&B outlets, increasing their sales by up to 50%.
- Negotiated strategic partnerships with over 100 food and logistics partners onboarded onto the platform within the first three months, netting efficiency from scale and 25% cost savings for users and partners.
- Led the end-to-end lifecycle and management of the platform, with a team of six freelancers, that managed over 100,000+ employee meals.
Founder
Soezlar Technology
- Launched a clean-tech and IoT venture that developed affordable, user-friendly, plug and play smart solar energy products for consumers for less than $200 and allows easier access to greener sources of energy.
- Managed end-to-end product lifecycle from conception, development and marketing, and grew sales by $150,000 within 18 months while in college.
- Developed solutions that are used by thousands of users in different fields, including industrial, construction and households, notably including a Singapore government minister.
Project History
BizPortal | Enterprise Client Web Portal
Led the product management of a new enterprise client web portal that reduced customer services requests by 70% and 50% in cost reduction over the legacy portal.
Habitat Kiosk Platform | Omni-Channel Shopping
https://www.thepeakmagazine.com.sg/lifestyle/how-retail-brands-are-utilising-technology-to-lure-shoppers-back-to-brick-and-mortar-malls/Led the product management and creation of a touchscreen kiosk platform to enable omni-channel shopping in-store.
Hungrysia | Fulfilment Platform for Employee Meals
Led the end-to-end aspects of launching and scaling a platform that managed over 100,000+ employee meals and delivered 25% cost savings to our clients.
Education
Bachelor's Degree in Computer Engineering
Singapore University of Technology and Design | SUTD - Singapore
Certification in Global Leadership Program
Massachusetts Institute of Technology | MIT - Cambridge, Massachusetts, USA
Certifications
Advanced Certified Scrum Product Owner (A-CSPO)
Scrum Alliance
Advanced Certified Scrum Master (A-CSM)
Scrum Alliance
Certified Scrum Master
Scrum Alliance
Certified Scrum Product Owner (CSPO)
Scrum Alliance
AWS Technical Professional Accreditation
Amazon Web Services (AWS)
AWS Business Professional Accreditation
Amazon Web Services (AWS)
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