Abi Olatunde, Project Manager in London, United Kingdom
Abi Olatunde

Project Manager in London, United Kingdom

Member since February 1, 2019
Abi's unique blend of expertise across enterprise architecture, business analysis, and program delivery has seen him lead and support large enterprise programs across education, entertainment, defense, and government organizations. He has provided leadership and delivery assurance to teams delivering programs in excess of £50 million through excellent C-level stakeholder management and hands-on delivery coaching.
Abi is now available for hire

Project Highlights

Expertise

Education

Employment

  • Project Manager/Lead Business Analyst

    2016 - 2017
    Carphone Warehouse
    • Participated in project kick-off meetings with the product development team and delivery partners and to define ways of working and the product set for the planning and analysis phase of the project.
    • Facilitated workshops with the head of product and category leads to agree and document the goals, objectives, and measures for establishing the scope the of requirements using TOGAF 9 viewpoints.
    • Worked with the UX designer to document the requirements for the look and feel of the recommended deals to be displayed on the assisted sales platforms.
    • Led requirements elaboration sessions with the business and product managers in order to capture the stakeholder and solution requirements for the delivery of the new customer journey for the assisted product sales platform.
    • Produced the UAT plan and approach document and supported product managers with the creation of UAT scenarios and scripts.
  • Business Architect/Project Manager

    2013 - 2016
    BBC TV Licensing
    • Led the definition of business architecture to effectively support business strategy and modernize the licence fee, achieve PCI compliance for the payment systems, and implement a technology refresh across the TV licensing enterprise specifically for the CRM solution for the call center and enhancements to BBC I player.
    • Provided design direction and support for delivery teams for the modernization of the licensing mainframe system. Including the development of new payment options and integration with campaign management systems.
    • Led and delivered a suite of projects comprising the mobile optimization of customer-facing websites and replacement of agent workflow management systems.
    • Led the planning and execution of user acceptance testing across the program.
    • Developed and documented the approach for the deployment of the agreed solution in conjunction with the business architect and solution architects.
  • Project Manager/Business Analyst

    2009 - 2013
    BOCX Consulting
    • Led and delivered digital transformation to the web services for Hanzmilla, a business consultancy and asset management company including the upgrade of boarding/reporting e-portal and developed improved information architecture to support the company website.
    • Led and delivered the rebuilding of Gateway's international website and audio/video streaming portals with the aim of reaching a wider audience and improving their customer relationship management (CRM) system. As the business analyst and web project manager, I had the responsibility of ensuring that there was an overall improvement in the business processes driving the success of the CRM systems.
    • Led concept prototyping for Lepton Academy by collaborating with Moodle developers, interface analysis, sketching, wireframes, and content development acting as the primary point of contact for change requests, issues, and supported the relevant business users throughout the project.
    • Led and managed a program of projects covering product inventory migration, CRM system upgrade, and eCommerce website projects for SENAP Ltd.
    • Across several projects, I've delivered project documentation ranging from governance, requirements management, design, and benefits planning.

Project History

  • Major Airline Business Process Outsourcing
    Developed enterprise architecture collateral to support the scoping, definition, budgeting, and governance of the program.

    Working for one of the premier business process outsourcing firms in the UK with major contracts in the private and public sectors, I was responsible for delivery assurance on a major contact center outsourcing contract for a major UK airline as the business architect based within the transformation delivery excellence function. I worked alongside the bid/sales team, contact center management divisional directors, and the solution director to develop enterprise architecture collateral to support the scoping, definition, budgeting, and governance of four transition and transformation programs.

  • Customer Co Browsing Point of Sale Enhancements
    Led the redesign and piloting of a delivery focused approach for the planning and analysis phase for product enhancements.

    As one of the top consumer electronics and mobile retailers in Europe, Dixons Carphone continues to lead the way with insight-driven customer engagement generating revenue in excess of £9.7 billion yearly. The project was commissioned to deliver enhancements to the existing customer sales journey to deliver higher conversion rates for new mobile phone contracts signups.

  • Mobile Optimization of Website
    Delivered the consolidation, re-platforming, and mobile optimization of the customer-facing website for BBC TV Licensing.

    Founded in 1922, the BBC is one of the most valuable brands of British origin. As an iconic brand and global leader, BBC has been at the forefront of quality TV programming and broadcasting for the last 94 years. BBC TV Licensing is the principal revenue generation arm of the BBC responsible for the collection of TV licensing fees in excess of £3.2 billion each year. As the business architect within the architecture team, i was responsible for the definition of business architecture to effectively support business strategy to modernize the license fee, achieve PCI compliance for the payment systems, and implement a technology refresh across the TV licensing enterprise specifically for the CRM solution for the call center and enhancements to BBC iPlayer.

Education

  • Master's degree in Multimedia Systems Design
    2005 - 2007
    University of Westminster - London
  • Bachelor's degree in Electrical Engineering
    1999 - 2004
    University of Ado Ekiti - Nigeria

Certifications

  • TOGAF 9 Certified
    AUGUST 2015 - PRESENT
    The Open Group
  • ISEB Foundation in Business Analysis
    FEBRUARY 2009 - PRESENT
    BCS
  • Prince 2 Practitioner
    FEBRUARY 2009 - PRESENT
    AXELOS

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