
Adrián Chavez
Verified Expert in Project Management
Project Manager
Mexico City, Mexico
Toptal member since January 21, 2026
Adrián is a focused and effective professional service leader with more than eight years of expertise within the IT, software, consulting, and logistics industries. He has led large, complex projects to achieve key business objectives. Adrián specializes in improving customer satisfaction and extended market penetration around the US and Latin America.
Project Highlights
Expertise
- Agile Coaching
- Azure DevOps
- Execution, Leadership and Team Building
- IT Project Management
- Jira
- Project Management
- Risk Management/Project Remediation
- Scrum Master
Work Experience
Senior IT Project Manager | Cloud & Data Programs
Tata Consultancy Services
- Led AWS cloud migration programs, modernizing legacy banking and financial platforms into scalable, secure cloud-based architectures.
- Governed architecture alignment, security controls, and compliance requirements under banking regulatory standards. Designed and implemented data governance frameworks, ensuring data integrity, traceability, and reporting.
- Built executive-level KPI dashboards (Power BI and Jira integrations) to monitor cloud migration progress, delivery velocity, cost optimization, and operational maturity.
Scrum Master | Project Manager
Tata Consultancy Services
- Led Agile and DevOps delivery, including AWS cloud migration projects, across diverse client engagements as a senior scrum master.
- Built and maintained Jira and Power BI dashboards using JQL and Azure DevOps data to track KPIs, visualize delivery trends, identify process gaps, and provide actionable insights to leadership and teams.
- Facilitated discoveries, scrum ceremonies, PI planning, system demos, and retrospectives, strengthening stakeholder relationships and customer acceptance.
Scrum Master
novoPayment
- Guided the Wallet APP development through Agile method, ensuring progress and teamwork improvement, assisting in defining project scope and objectives, and involving all relevant stakeholders.
- Ensured daily alignment and follow-up with all areas involved.
- Managed the delivery and final testing function with customers in the US and Latin America. Coordinate with internal teams and third parties/vendors.
Scrum Master
CitiBanamex
- Integrated and migrated premium corporate customers, leading and promoting professional IT services through the Citi Web/APP platform for new and old customers using agile.
- Managed project management, running different ERPs (Concur, SAP, Chrome River, etc.) as connectors to complete the integration and migrations from each client.
- Collaborated with application teams to ensure successful outcomes.
Product/Delivery Manager
Samsung
- Focused on leading projects with new technologies such as virtual reality (VR), AI (Bixby), IoT, and VR APP distribution/creation.
- Managed enhancements to the Samsung Pay app and associated services to align with new and existing mobile and wearable devices, driving adoption and sales of compatible devices.
- Involved as many partners/collaborations as possible that could add value or improve/develop technologies together.
Project Manager | PMO
Cisco
- Ensured that all projects are delivered on time, within scope, and within budget. Managed projects worth close to $12 million, tracking the financial and milestones, reporting on BI tools.
- Developed and ran a detailed project plan, monitored and tracked progress.
- Managed changes to the project scope, project schedule, and project costs using appropriate verification techniques and decision-making as part of the Mexico team GDC (Global Delivery Center).
Project Planner
ESTRATEGICA/ASYLUM
- Assisted in the planning, implementation, and review of projects operating in the B2B area, budget spending, and resource planning.
- Communicated with suppliers and internal areas, coordinated resources and control of expenses and costs, and reported on the development and timely delivery of the monthly letter.
- Implemented the Serious Decisions model, enabling lead creation for active campaigns and managing performance metrics.
- Launched customer-value pilot initiatives across multichannel campaigns, listening tools, A/B testing, and Webex/virtual events.
- Stabilized operation of all customers: The success rate of campaigns is over 80%, based on a standardized index result. The index is structured into Results agreed with the customer (Increased productivity) and lifecycle management of campaigns.
Project History
End-to-end Implementation of DW BI
- 88% — Lifecycle (Achieving DoD)
- 90% — Sprint Predictability
We encountered challenges when transitioning from the Waterfall to Scrum methodology and Agile practices for an Agile Implementation project. Tasks involved mapping work onto a new platform and conducting comprehensive training sessions for all team members.
I implemented Scrum values and ceremonies. I also led the migration and implementation of Azure DevOps, including ceremonies, new Agile KPIs, and a new way of working for the new structure, redefining the backlog structure and workflow across teams.
Enhanced governance, traceability, and cross-team collaboration, leading to 20–30% increased sprint predictability, 15–25% velocity boost, and a 25–35% reduction in cycle time.
Fintech Creation and Development
- 85% — Velocity Increase on Agile Team
- 80% — Decrease on Product Issues
Embarking on the creation of a new fintech bank app for the US market, the project aimed to integrate both legacy and new services seamlessly. However, complications arose when the chosen PIN supplier failed to align with existing services, leading to discrepancies from established standards.
I collaborated with the supplier and client to streamline services, identifying elements for removal or replacement to enhance efficiency and meet delivery deadlines. I also formulated a comprehensive plan outlining realistic timelines and deliverables for Phase 1, with external services slated for Phase 2.
Enhanced and standardized service development, leading to a successful launch among friends and family and prompting the team’s rehiring for Phase 2, extending the project and generating increased profits for the company (Novopayment).
Banking Partnership for Functional Service Wallet on Samsung Devices
- 95% — Tech Budget Performance
- 100% — Milestone Accomplishment
I was tasked with launching the Samsung Pay app in Mexico and synchronizing our infrastructure with various banks to facilitate card enrollment within our platform. This integration allows cardholders to seamlessly add their cards to the application and initiate transactions utilizing NFC and MST technologies on Samsung phones and in-store TPVs.
As a product delivery manager, I was in contact with various banks to enroll cards and with our leading supplier, Master, to ensure tokenization was accurate and that cards could be enrolled with the specific parameters for each bank. We implement a few workflows to ensure the process at each bank is done correctly every time.
Launched Samsung Pay in Mexico with extensive bank support. Additional banks joined the project, facilitating the adaptation process. Increased bank participation enhanced the card enrollment process, leading to a surge in end-user registrations.
Education
Engineer's Degree in Industrial and Systems Engineering
TecMilenio University - Mexico City, Mexico
Certifications
SAFe Scrum Master (SSM)
Scaled Agile Inc.
Certified Scrum Master
SCRUMstudy
Project Management Professional (PMP)
Project Management Institute (PMI)
Skills
Tools
Jira
Paradigms
Azure DevOps, Agile Product Management, Scrum
Platforms
Azure
Other
Risk Management/Project Remediation, Scrum Master, Project Management, IT Project Management, Negotiation, Execution, Leadership and Team Building, Product Management, Agile Coaching, Contracts, Deal Structuring, PI Planning, Waterfall, Scaled Agile Framework (SAFe)
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