André Mendes Duarte, Project Manager in London, ON, Canada
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André Mendes Duarte

Verified Expert  in Project Management

Project Manager

London, ON, Canada
Toptal Member Since
March 16, 2022

André is a project management and IT professional with 10+ years of experience and a track record of delivering challenging technical projects. He has been a developer, business analyst, scrum master, technical project manager, and IT leader. André adds exceptional value by blending a bachelor's degree and experience in computer science with an MBA in project management, and he is pursuing a master's degree in computer science.

Project Highlights

Healthcare Software Development
Managed the development project of a health plan software that took more than 10,000 hours.
Health Plan CRM Software
Defined requirements and managed the development of the CRM software of a health plan company.
BI for Health Plan Management
Defined requirements with the end-users and managed a project with multiple Power BI dashboards.


Work Experience

Technical Program Manager for a Health Technology Company

2022 - 2022
Swift Medical Inc.
  • Created portfolio management and timelines for the company's projects.
  • Started a Jira structure review and configuration.
  • Reviewed the Scrum process of engineering teams and how they receive bugs from customer services.

Lead Project Manager for a Social Media App

2022 - 2022
Reckit, Inc.
  • Delivered a social media network with a lot of integrations.
  • Managed teams across the world in different time zones.
  • Gave weekly reports with project progress, mixing Scrum and traditional techniques.

IT Director

2020 - 2022
  • Participated in board meetings to define the company's IT strategy and the construction and management of the IT annual budget.
  • Built product roadmaps aligned with the company's strategy and operations teams.
  • Owned responsibility for product, development, BI, support, and infrastructure areas.
  • Managed 120+ people split into multiple teams, with several managers responding directly to me.

IT Manager

2019 - 2020
  • Took part in the company's strategic planning by managing multiple technology teams, including BI, customer support, development, and product.
  • Monitored and set goals and metrics, built action plans, and defined strategies with coordinators to keep up with all metrics.
  • Managed technology contracts, budgets, and roadmaps.

IT Coordinator

2018 - 2019
  • Played a key role coordinating development teams, product owners, support, and infrastructure.
  • Managed direct relationships with customers and suppliers and played an active role in planning the evolution of the software used by customers.
  • Participated in software deployment for 600,000+ health plan users.
  • Implemented Jira as the management tool for software development and service desk software. Used Jira to gather performance and due date metrics integrated with Microsoft Power BI.

Systems Analyst | Team leader

2016 - 2018
  • Gathered requirements from internal and external customers, defined priorities with the development team, and trained advanced customer support teams.
  • Played a vital role as the person in charge of the ERP plan management used by more than one million health insurance customers.
  • Managed a team located in the client's company that included multiple developers, quality assurance, and advanced customer support professionals.

Software Engineer

2016 - 2016
  • Handled the analysis and development of bank payment systems, statement consolidation, and global product data synchronization.
  • Applied Scrum methodology, participated in sprint scope definition meetings, and estimated and developed solutions based on functional requirements.
  • Worked in the investigation of a library configuration problem that was going on for six months. After some weeks of exploring documentation, we assembled the correct configuration, and the application went to production without errors.

Software Engineer

2014 - 2016
Fesc Gestão e Consultoria
  • Stabilized the employees' health plan portal and fixed bugs and infrastructure problems.
  • Redesigned all software and database access entities to enhance performance and scalability.
  • Launched a new version of the software with the most recent libraries and versions of JavaServer Faces (JSF) and Hibernate.
  • Improved the clients' relationship, planned all the new features, and scheduled the release dates.

Software Engineer Intern

2013 - 2014
Fesc Gestão e Consultoria
  • Developed reports and user interfaces and fixed software bugs in a health plan management tool.
  • Took part in the analysis of new features for the software.
  • Participated in meetings with the product owner and health plan managers.


2012 - 2013
  • Worked as a researcher in the semantic search area, supporting master's degree students.
  • Developed a semantic search for a repository of learning objects.
  • Participated in scientific events as a lecturer and published an article about my research.

Healthcare Software Development

Managed the development project of a health plan software that took more than 10,000 hours.

Proposed the project, defined requirements, built and managed three development teams to deliver a health plan management tool for more than 600,000 users.

The software is in production and has been used and improved for more than four years.

Health Plan CRM Software

Defined requirements and managed the development of the CRM software of a health plan company.

Managed a team of five developers in building the CRM software. The project took 4,000 thousand hours.

It is integrated with the company's call center and generates several reports. It was also built to handle multiple clients in the same instance using a multi-tenant architecture.

BI for Health Plan Management

Defined requirements with the end-users and managed a project with multiple Power BI dashboards.

Managed a team of four developers and database administrators (DBA) to construct a Power BI tool to manage a health plan company, providing decision-making over data faster and error-free.

BI dashboards were delivered and ran a couple of months in production. Then, we needed to correct some metrics and add new ones.

ERP to App Integration

Created a new UI to manage internal items and prices and integration between the new software and the App. Managed vendor demands and internal expectations such as scope and timelines.

• Managed one internal developer and a third-party vendor team.
• Organized internal communications and deadlines.
• Set expectations with the vendor about deadlines and scope changes.
• Managed scope internally.
2014 - 2016

Master of Business Administration (MBA) in Project Management

Fundação Getúlio Vargas - Florianópolis, SC, Brazil

2008 - 2013

Bachelor's Degree in Computer Science

Santa Catarina State University - Joinville, SC, Brazil


Jira, SQL, Git, Project Management & Work Tracking Tools, Slack, Atlassian Suite, Atlassian, Trello, PostgreSQL, RabbitMQ, Microsoft Power BI, Confluence, Asana


Agile, Scrum, Management, Database Design, PMBOK, Requirements Analysis, Implementation Project Management, Agile Project Management, Agile Leadership, Change Management, Waterfall Delivery, Kanban, Test-driven Development (TDD), Agile Product Management, Agile Delivery, Lean, DevOps, Agile Workflow

Industry Expertise



Enterprise Resource Planning (ERP), Oracle, Amazon Web Services (AWS), iOS


Software Development, Java, IT Projects, Web App Development, Web App Deployment, Functional Specifications, HTML, Reporting, Healthcare IT, Jira Administration, Web Applications, Databases, Relational Databases, Web & Mobile Applications, Web Development, Web Project Management, Program Management, Leadership, Product Owner, Jira Administrator, Technical Requirements, Technical Analysis, Software Development Lifecycle (SDLC), Vendor Selection, Software Project Management, Estimations, Applications, Scheduling, Mobile/Web Project Management, Technical Program Management, Teams, Computer Science, Project Management, Scrum Master, Business Analysis, Documentation, Project Timelines, Team Management, Integration, Project Planning, Project Reporting, Planning, Progress Reporting, Sprint Planning, Agile Sprints, Backlog Management, Project Tracking, Sprint Ceremonies, Build Releases, Status Updates, Requirements & Specifications, Minimum Viable Product (MVP), Technical Project Management, Technology Strategy & Architecture, Budgeting, Project Scheduling, Scope of Work, Requirements, IT Product Management, Cross-functional Team Leadership, Scrumban, Risk Management, Process Improvement, IT Service Management (ITSM), IT Support, Third-party Management, Vendor Management, Feature Backlog Prioritization, Feature Roadmaps, Communication, Budget Management, Mobile Applications, IT Strategy, Strategy, Workflow, CTO, Cost Estimation, Estimation & Planning, People Management, Recruitment, IT Recruitment, Operational Workflow, Migration, Migration Planning, Project Coordination, New Product Development, APIs, Process Improvement Project Management, Process Flows, System Requirements, Business Requirements, Client Relations, Best Practices, Customer Service, Project Scoping, Scope Management, Project Management Operations, Product Strategy, Presentations, Team Leadership, Business Process Re-engineering, Process Optimization, Business Process Optimization, Remote Work, System Integration, App Development, Technical Consulting, Interviewing, System Architecture, Budget Controls, Project Discovery, Business Process Improvement (BPI), Process Analysis, Project Portfolio Management (PPM), Technical Project Monitoring, Executive Presentations, Roadmaps, Software Integration, Data Integration, Jakarta Server Pages (JSP), OWL, PL/SQL, Hibernate, JSF, REST APIs, Projects, Key Performance Indicators (KPIs), Metrics, User Stories, IT Project Management, Innovation, Stakeholder Engagement, Stakeholder Management, Agile Coaching, Product Roadmaps, Sprint Retrospectives, Digital Product Management, Solution Architecture, Prototyping, MySQL, Project Delivery, New Products, Travel, Risk Assessment, Booking Systems, Startups, Pitch Decks, Process Mapping, Customer Experience, Customer Experience Management, Mobile Apps, Dashboards, Mobile App Development, Cloud, Automation, Technical Hiring, Cloud Migration, Resource Management, Product Management, Agile Program Management, IT Program Management, Communication Management, Software as a Service (SaaS), Marketplaces, Forecasting, Project Management Office (PMO), Data Analytics, Machine Learning, Feature Planning, Video Conferencing, Technical Design, Remote Team Leadership, Product Development, Discovery Workshops, Product Vision, Work Breakdown Structure, SaaS, Swift, Apps, Consulting, PMO, PMO Development, Leadership & Coaching, Hybrid Project Management, Project Budget Management, Mergers & Acquisitions (M&A), Social Media Apps, Discovery Management, Sprints, Proof of Concept (POC), Large-scale Projects, Scrum Coaching, Coaching, Training, Client Portals, Social Media, ERP Implementation, Process Documentation, Artificial Intelligence (AI), Communication Strategy, Python, QA Leadership, QA Testing

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