Andrew Wong
Verified Expert in Project Management
Technical Project Manager
Melbourne, Victoria, Australia
Toptal member since February 18, 2022
Andrew is a dependable, high-performing senior technical project manager with over 15 years of experience driving AI, cybersecurity, mobile apps, and infrastructure across 10 industry verticals and 13 international markets, including Australia, Norway, the UK, Singapore, and Hong Kong. In the last 3 years, he has specialized in intelligence operations, AI forward enablement, LLMOps, Agentic Ops, and AI cybersecurity, focusing on operationalizing secure, trustworthy enterprise AI platforms.
Project Highlights
Education Highlights
Certification Highlights
Expertise
- Agile Project Management
- Agile Software Development
- Certified Information Systems Security Professional
- Mobile/Web Project Management
- Product Management
- Scrum Master
- Software Project Management
- Technical Project Management
Work Experience
AI, Cloud, and Cybersecurity | Senior Project Manager
Financial Services
- Led and directed technical delivery squad across the AI intelligence operation practice and managed vendor partnerships to execute high-impact AI Intelligence Operations and streamline mission-critical operation data pipelines.
- Oversaw enterprise deployment of Microsoft Copilot and agentic AI, managing end-to-end delivery from requirements to governance and change, driving cross-business adoption with 85% uptake under controlled risk.
- Delivered AWS and GCP cloud foundations, leading greenfield and remediation of databases, backup, and internal developer platforms to improve reliability, scalability, and engineering productivity.
- Led AI-driven threat detection using MITRE ATLAS, cutting MTTD by 70% and boosting team efficiency by 40% via automation, advanced analytics, and optimized incident response.
Senior Project Manager, Software Engineering
CGI
- Led end-to-end delivery of application and infrastructure changes, including implementation and release governance, improving deployment consistency and cross-team alignment in a mission-critical environment.
- Led scaled agile delivery of telecom activation and provisioning systems for 5G across 47 locations, improving release predictability and reducing provisioning lead time by 30% through coordinated execution.
- Coached multiple teams to build high-performing squads, increasing delivery velocity by 34% and reducing defects by 56% in 6 months via metrics-driven improvement and embedded quality practices.
Head of Delivery, Software Engineering
Lumivero
- Led 4 scrum teams (30 engineers) building NLP and unstructured data analysis applications, launching 2 new products in 9 months, supporting 1.5 million researchers globally.
- Directed Nexus Scrum framework across engineering and marketing teams, reducing rework by 25% and accelerating time-to-market by 25% through enhanced cross-department visibility.
- Established an offshore scrum team (15 engineers) in Saigon, increasing development capacity by 50 story points and accelerating delivery by 50% through CI/CD implementation, achieving 80% testing automation.
Software Project Manager
Leica Biosystems
- Owned end-to-end SDLC delivery for a cancer diagnostic medical device (software and patient services platform), achieving successful product launch and 30% annual revenue growth while maintaining strict regulatory compliance.
- Transformed delivery model from waterfall to agile across Melbourne and Bangalore teams, embedding modern engineering and DevSecOps practices to cut time-to-market by 50%.
- Led software engineering under IEC 62304 and FDA 21 CFR 820.30 design controls, accelerating regulatory approval to 5x faster than benchmark through rigorous design governance, traceability, and audit readiness.
Senior Program Leader
Micro Insurance Company (MIC)
- Led the creation of MVPs for scaling mobile insurance.
- Headed the strategic partnership and product development with telecommunications companies and insurers.
- Spearheaded mobile requirements gathering, developed traceability matrices, facilitated workshop facilitation, and conducted process analysis skills, resulting in a business case and implementing and executing the plan in three countries.
Corporate Development Program Manager
Telenor Group
- Collaborated with leadership teams to socialize the digital roadmap and functionality enhancements to get their buy-in and facilitate change management. Succeeded in getting senior management's buy-in toward the digital financial services strategic pillar.
- Facilitated a mobile financial services user experience workshop over a 1.5-year period, which included user testing, interaction designing and prototyping, and completing detailed functional specifications.
- Ran lean and agile project delivery and deployment of mobile and digital financial services as a product owner.
Manager
IDC Company
- Developed product strategy and pricing models through IT market research for IT and IT services companies.
- Ran competitive intelligence and revenue/cost benchmarking.
- Managed client engagements across industries that included IBM, HP, Dell, Petronas, Microsoft, and the government of Singapore.
Project History
Scaling Mobile Insurance Platform Across Three Countries
Directed a mobile financial services delivery plan in three countries in Asia, resulting in the scaling of more than one million customers within 1.5 years.
Partnered and deployed mass insurance distribution via a mobile channel through the partnership.
Succeeded in developing the minimum viable product (MVP) within six months and led a team of seven members to work on design thinking and continuous delivery.
Machine Learning App for R&D
Launched an unstructured and natural language processing software application, resulting in two new products launched in nine months.
Spearheaded the development of an offshore scrum team of 15 people to accelerate software and product development activities, resulting in additional 50 development story points and accelerating development time by 50%.
Led the four scrum teams of 30 people and upscaled the product marketing team through Nexus Scrum, resulting in a 25% reduction in rework due to higher cross-department visibility and collaboration in building new product capabilities.
Directed the Frequent Releases initiative through continuous integration and continuous delivery (CI/CD) in Melbourne and Saigon, resulting in 80% higher testing and deployment automation capabilities.
Managed a large-scale business architecture and transformation program for shipping products out to the marketplace through increased back-end infrastructure, software development, and go-to-market capabilities, resulting in a 25% quicker time-to-market.
Five Times Faster Product Discovery and Development for An Enterprise App
Directed the transformation of Waterfall to Agile team strategy, process, and software development tool, resulting in five times faster product discovery and development.
Directed the change agenda as agile coach and facilitator in supporting teams and individuals in their Agile and Lean journey, resulting in agile transformation for multiple teams.
Managed the discovery phase for identifying and implementing approaches to increase customer utilization of digital channels and services, resulting in the future adoption of roadmap across all product lines.
Led the design and optimization of user journeys through design sprint and thinking, resulting in a deeper understanding of conversion rate for online and offline engagement and online forms to support new customers acquisition targets.
Secure Design and Build
Solid project management of security design and implementation for IaaS, PaaS, and SaaS.
Led a team managing security projects of different scales, integrating the crucial component of SecOps. I oversaw a small group dedicated to implementing identity and access management (IdAM), emphasizing collaboration to fortify digital defenses in the realms of identity verification and access protocols.
My leadership extended to a larger team engaged in Microsoft Copilot AI security, where I strategically coordinated diverse expertise, fostering collaboration, open communication, and seamless integration of SecOps principles. I managed the complexities of machine learning algorithms and threat modeling and ensured a robust defense against evolving cybersecurity threats.
In the dynamic field of security project team management, I am adaptable. From small-scale IdAM precision to the multifaceted challenges of a larger AI security implementation, incorporating SecOps, I played a crucial role in fortifying organizations against the ever-evolving cybersecurity landscape.
Education
Immersive Data Science Bootcamp in Data Science
Flatiron School - New York City, New York, USA
Executive Program in Stanford Advanced Project Management Program
Stanford University - Palo Alto, California, USA
Master of Business Administration (MBA) in Economics, Lean Thinking, and Operation
Cardiff University - Cardiff, Wales, UK
Certifications
PMI Certified Professional in Managing AI
Project Management Institute (PMI)
Certified Cloud Security Professional
(ISC)2
Certified Information Systems Security Professional (CISSP)
(ISC)2
Certified in Cybersecurity
(ISC)2
Disciplined Agile Senior Scrum Master
Project Management Institute (PMI)
Certified Team Coach (CTC)
Scrum Alliance
Design Sprint
AJ&Smart
Storytelling for Influence
IDEO
Certified Release Train Engineer (RTE)
SAFe
Certified Scrum Master
Scrum Alliance
Certified Agile Practitioner
Project Management Institute (PMI)
Product and Service Design
Cornell University
Project Management Professional (PMP)
Project Management Institute (PMI)
Skills
Tools
Project Management & Work Tracking Tools, Asana, Slack, Figma, Atlassian Suite, Confluence, Jira, Miro
Paradigms
Agile Delivery, Agile Project Management, Agile, Scrum, Change Management, Requirements Analysis, Agile Leadership, DevOps, Waterfall Delivery, Implementation Project Management, Agile Software Development, XP, Agile Product Management, Azure DevOps, Microservices, Design Thinking, Kanban
Industry Expertise
FDA, Software, Financial Services
Platforms
Monday.com, Amazon Web Services (AWS)
Other
Complex Program Management, Product Management, Scrum Master, Agile Coaching, Release Train Engineer (RTE), Agile Product Delivery, Agile Program Management, IT Program Management, IT Project Management, Project Management, Scaled Agile Framework (SAFe), Technical Project Management, Mobile App Development, Web Project Management, Mobile Applications, Fintech, Stakeholder Management, Feature Backlog Prioritization, User Stories, Discovery Workshops, Prototyping, Process Improvement Project Management, Release Management, Minimum Viable Product (MVP), Project Planning, Software Development, Technical Project Monitoring, Early-stage Startups, Agile Transformation, Remote Team Leadership, Project Rescue, PMI Agile Certified Practitioner (PMI-ACP), Certified Scrum Product Owner (CSPO), Manufacturing Project Management, Process Improvement, Software as a Service (SaaS), Estimation & Planning, Program Management, Client Relations, Project Scoping, Project Discovery, New Product Development, Waterfall Methodology, Project Leadership, Project Management Professional (PMP), Startups, Software Project Management, Web Development, Process Mapping, Business Process Re-engineering, Process Optimization, Business Process Optimization, Cross-functional Team Leadership, Digital Project Management, Large-scale Projects, Mentorship & Coaching, Design, Management Consulting, Web Applications, Project Tracking, eCommerce, Estimations, Product Strategy, Product Roadmaps, Risk Management, Business Process Flow (BPF), Non-governmental Organizations (NGOs), Mobile/Web Project Management, Reporting, Hybrid Project Management, User Research, Market Research, Progress Reporting, Stakeholder Engagement, Project Reporting, Project Management Office (PMO), Strategic Planning & Execution, Project Coordination, Mind Mapping, Project Scheduling, PMO Development, Team Leadership, Project Management Operations, Certified Project Manager, Web Platforms, Consulting, Security, Third-party Management, Security Analysis, Virtual CISO advisory services, Business, Task Scheduling, Data Privacy, Delivery Management, Pair Programming, Team Management, Software Development Lifecycle (SDLC), Technical Product Management, Discovery, Information Gathering, Client Management, Project Delivery, Project Timelines, Status Updates, Dashboards, ERP Implementation, RAID, Governance Frameworks, Backlog Management, Business Analysis, Medical Device Management, Medtech, Lean Product Development, APIs, ISO 27001, Medical Devices, Digital Health, Business Cases, User Experience (UX), Business Process Analysis, Process Documentation, Agile DevOps, FDA & EPA Regulations, Cybersecurity, Integration, Data Analysis, Data Analytics, Notion, Generative Artificial Intelligence (GenAI), Microsoft Copilot, Artificial Intelligence (AI), Platforms, IT Infrastructure, Vendor Management, Identity & Access Management (IAM), End-to-end Implementation (E2E), Sprints, Program Increment Planning, PMO, Managed Service Providers (MSP), AI Consulting, Operations Management, Business Transformation, Startup Consulting, Complex Problem Solving, Executive Consulting, Product Owner, IT Projects, Certified ScrumMaster (CSM), Agile Scaling Frameworks, Design Sprints, Leadership, Product Design, Service Design, Data Science, Agile Data Science, IT Security, Cloud Security, Data Science Product Manager, Product Delivery, Agile Deployment, Financials, Security Software Development, Certified Information Systems Security Professional, Critical Path Analysis, PMI, Multi-factor Authentication (MFA)
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