Jonathan Ncube

Led a fintech startup's strategic evolution, driving innovation and customer satisfaction. Aligned roadmaps with business goals, ensuring seamless feature delivery. Optimized Nexus workflows, enhancing efficiency and interdepartmental collaboration. Revamped PRD structure for Nexus application customization, clarifying specifications and enhancing development processes. Managed diverse product design and support departments, including three UI/UX staff, three product owners, a scrum master, and a p[roduct support analyst. Fostered collaboration and skill development. Administered Jira and Confluence, structuring templates for streamlined project tracking. Provided agile coaching, conducted 1-2-1 meetings, and set KPIs to enhance performance. Innovated milestone tracking tools and dashboards for data-driven decision-making. Successfully evolved product: Enhanced credit underwriting, KYC data capture, HR payroll, integrated loan application into the customer mobile app, exceeding customer expectations.

I managed and coordinated 500 resources over six delivery workstreams and four support workstreams to carve out a new functional website for private and corporate banking customers in Estonia.

Key Activities:
Led the PMO function in the Estonia new bank program, covering the steering committee, plan tracking, stage gates, Jira implementation, and RAID management.

Coordinated functional and non-functional testing, release, technical and business implementation, environments, and migration leads to plan and track delivery of the new Estonian banking platform.

Created committee terms of reference, scheduled meetings and prepared agendas, provided consolidated steering committee materials, and plotted and tracked the resulting actions.

Reporting to the mobile program manager, I managed and supported key aspects of the development and deployment of iOS tablet apps for in-branch use. This was part of a £4.2 million digital banking initiative in collaboration with five vendors.

I led and supported two tablet application Scrum teams, in parallel, through the full lifecycle within time, quality, and budget expectations. I also coordinated and monitored 23 cross-functional specialists, including product owners, business analysts, UX and UI designers, solution architects, front-end and back-end developers, and quality analysts. In the end, we successfully released 20+ branch tablet applications to 4,000+ iOS tablets in line with critical regulatory milestones.

Worked on a £50 million business/IT change program to implement IFS enterprise software solution across three major Marshals A&D departments:

• Led and directed the development and report-out of project and portfolio metrics, along with associated tool development and alignment with cross-functional teams.
• Effectively trained teams in best practice configuration for Jira workflows, permission schemes, custom fields, screen schemes, etc.
• Led the advanced Excel (VBA, Macros) and SharePoint integrations to build status monitoring and reporting tools.
• Utilised Excel (Complex Formulae, INDEX-MATCH) to produce weekly reports, including the RAG and progress of IFS development and change management tickets through Jira via CSV extracts.