
Kuruvilla Cheriyan
Verified Expert in Project Management
Project Manager
Adelaide, South Australia, Australia
Toptal member since October 1, 2024
Kuruvilla is an expert project manager and Agile Scrum Master with 18+ years of experience in the banking, finance, automotive, and IT sectors. He is a certified PRINCE2 Practitioner and has successfully led complex global regulatory and transformation projects. Proficient in Agile and Waterfall, Kuruvilla excels at stakeholder and risk management and delivers projects on time and within budget.
Project Highlights
Expertise
- Confluence
- Core Banking Systems
- Healthcare IT
- Jira
- Microsoft 365
- Microsoft Project
- Miro
- Project Management
Work Experience
Technical Project Manager
Mitsubishi Motors Australia
- Implemented a standardized process for gathering stakeholder requirements, enhancing clarity and consistency.
- Developed and implemented capacity planning and forecasting processes, optimizing resource allocation.
- Established a change control board and associated processes, ensuring effective change management and minimizing project disruptions.
- Set up and maintained project reporting framework documents, enhancing project visibility and oversight.
Project Manager
Chamonix
- Completed the migration within the allocated time and budget, ensuring minimal disruption to the neobank's customers and the Big 4 bank's operations.
- Reduced the risk of data loss or corruption during the migration process through effective data mapping and cleansing strategies.
- Achieved high customer satisfaction rates with regular communication and support throughout the migration process.
Business Consultant
Better Life Home Care Services
- Spearheaded the company's market presence expansion and the promotion of services across all regions of South Australia, focusing on National Disability Insurance Scheme participants.
- Developed comprehensive business case proposals to advocate for investment in new business opportunities, integrating market research, financial analysis, and risk assessments.
- Formulated and implemented growth strategies for new service areas, prioritizing financial gain and exceptional customer service delivery.
- Fostered new business relationships by consolidating partnerships and contributing to client retention initiatives.
- Monitored and evaluated the performance of marketing campaigns, leveraging insights to optimize strategies and achieve predefined goals.
Project Manager
Conduent
- Established and led an offshore delivery center for product development, infrastructure, and helpdesk support, managing a team of 115 members.
- Set up standardized processes and SOPs for various teams, ensuring consistency and efficiency in operations.
- Achieved consistent on-time delivery of change requests and monitored and evaluated KPIs to meet helpdesk goals and SLAs.
- Improved stakeholder satisfaction, leading to controlled attrition rates, and implemented scheduling and rostering systems for service desk and infrastructure teams.
- Spearheaded IT planning and budgeting activities, overseeing recruitment and managing the entire IT team lifecycle.
- Implemented business continuity plans to ensure uninterrupted operations during contingencies, contributing to bottom-line gains.
- Mentored the team to adopt Agile practices for project delivery.
- Designed work schedules that maintained the helpdesk function's operational efficiency 24/7.
- Orchestrated project planning and scheduling, maintaining comprehensive Risk, Assumption, Issues, and Dependencies (RAID) logs.
- Developed CAPEX and OPEX budgets and ensured strict adherence.
Senior Project Manager
Vidal Health TPA Pvt
- Introduced new processes to ensure high availability of applications and infrastructure, establishing relevant processes for various teams.
- Enforced iterative development processes, gaining buy-in from senior management and enhancing operational productivity.
- Evaluated, recommended, and implemented suitable technologies and solutions that enhanced operational productivity efficiency, adhered to regulatory compliance, and reduced time to market.
- Implemented scheduling and rostering for in-house doctors.
- Set up Qlik Sense as part of the business intelligence initiative, facilitating senior management and business teams to make informed decisions swiftly and efficiently.
- Reduced the go-to-market by 60% and claim settlements by 50% by recommending and implementing the OPA tool for rule definition, auto-claim adjudication, and insurance pricing.
- Transformed the call center into a contact center, focusing on client and end-user benefits, reducing human errors, and increasing customer and employee satisfaction.
- Led the transformation of in-house applications into products, extending application usage to international insurers and enhancing productivity, UI/UX, automation, and security.
- Developed and maintained comprehensive RAID logs for all projects, mitigating risks and ensuring project success.
- Managed the annual IT software CAPEX and OPEX budget of approximately INR 50 million, overseeing cost-effective allocation of resources across multiple projects.
Project Manager
enStage Software Pvt Ltd – Wibmo (acquired by PayU)
- Rolled out PayZapp, a payment software by HDFC Bank.
- Ensured timely delivery of new products and services with the appropriate level of quality.
- Resolved issues by initiating appropriate corrective action.
Project Manager
CMC
- Led solution architecture efforts, contributing to the seamless integration and migration of critical systems.
- Managed project teams effectively, achieving timely delivery within budget and scope.
- Won new business opportunities through compelling proposals and solutions, demonstrating strong pre-sales acumen.
- Developed innovative modules to enhance operational efficiency, such as the rostering and scheduling modules for fleet management.
- Maintained strong stakeholder relationships, fostering trust and collaboration throughout the project lifecycle.
- Architected the AML Application for Bank of America.
- Strategized and led the product migrations for Western Union.
Project History
Legacy Systems Migration & Transformation for Western Union
Led the transformation and migration of legacy financial applications to modern platforms at Western Union, ensuring seamless data integration and enhanced system efficiency.
As a data architect and project manager for Western Union, I led the transformation and migration of legacy financial applications to modern, scalable platforms. I managed the entire project lifecycle, from planning and strategizing data migration to executing and overseeing end-to-end integration processes.
My role involved conducting a detailed analysis of the legacy systems, defining migration strategies, coordinating with cross-functional teams, and ensuring that data was accurately mapped, transformed, and integrated into the new platform. By driving project timelines, resource allocation, and risk management, I ensured the successful delivery of the migration project, resulting in a seamless transition, improved operational efficiency, reduced costs, and enhanced system capabilities to support the company’s evolving requirements.
Anti Money Laundering (AML) Solution for Bank of America
Designed and implemented the ADAM Anti Money Laundering (AML) application, leading to its rollout across EMEA and Asia Pacific, replacing an existing COTS product, and significantly enhancing AML compliance for Bank of America.
As a solution architect for Bank of America, I designed and implemented the ADAM AML application, a strategic solution to enhance compliance with AML regulations. The project involved analyzing the existing AML processes, identifying inefficiencies, and architecting a robust application tailored to the bank’s needs.
My leadership in designing the ADAM application led to the decommissioning of a legacy commercial off-the-shelf (COTS) product, resulting in a more effective and efficient AML system. ADAM’s successful rollout across EMEA and Asia Pacific improved compliance and streamlined the bank’s ability to detect and prevent money laundering activities, significantly reducing operational costs and enhancing overall security.
OPA Implementation for Claims Processing at Vidal Health
Implemented Oracle Policy Automation (OPA) at Vidal Health, enabling auto-claim adjudication, streamlining claims processing, reducing decision times, and empowering business teams to configure new insurance products independently.
As a senior manager at Vidal Health, I led the implementation of the OPA system, revolutionizing the claims processing workflow. The project aimed to introduce auto-claim adjudication, drastically reducing claim decision times from days to minutes.
I oversaw the end-to-end deployment of OPA, customizing it to meet business requirements and integrating it with existing systems. I also collaborated closely with cross-functional teams to ensure a seamless transition to the new system. This implementation improved accuracy and efficiency and empowered business teams to independently configure new insurance products, reducing their reliance on IT support.
The successful deployment of OPA transformed the claims processing landscape, enhancing customer satisfaction and establishing a more Agile and responsive business environment.
Fleet Management System Implementation for KSRTC
Drove the development and implementation of a comprehensive fleet management system for KSRTC, enhancing operational efficiency, enabling real-time tracking, and optimizing crew rostering and route scheduling for 5,000+ buses.
As the project manager for the Karnataka State Road Transport Corporation (KSRTC) project, I led the development and implementation of a comprehensive fleet management system for 5,000+ buses operating across South India. The project involved building an application that facilitated crew rostering, route scheduling, and real-time bus tracking, providing valuable data for efficient fleet management.
I managed the project from initiation to delivery, overseeing a multidisciplinary team, ensuring adherence to timelines, and mitigating risks. Implementing effective communication channels with stakeholders ensured that the solution met KSRTC’s operational requirements.
The project improved operational efficiency and resource utilization and enhanced passenger service quality. The successful implementation also garnered appreciation from KSRTC and enabled the organization to secure similar projects from other state transport corporations nationwide.
Education
Master's Degree in Information Technology
Sikkim Manipal University - Kerala, India
Certifications
PRINCE2 Practitioner
Axelos Ltd.
EXIN Agile Scrum Master
EXIN
Skills
Tools
Microsoft Project, SQL, Visio, Microsoft Access, Jira, Confluence, Miro, Slack, Microsoft Excel, Qlik Sense, Crystal Reports
Paradigms
Agile, DevOps, Azure DevOps
Platforms
Oracle, SharePoint, Drupal
Industry Expertise
Insurance
Other
Project Management, MSSQLCE, SQL Server 2014, ActiveReports, Open Policy Agent (OPA), Core Banking Systems, Healthcare IT, Custom Apps, Microsoft 365, Angular, Jakarta EE (Java EE or J2EE), PostGIS, Web API, .NET Core, Java 5, Computer Science, Information Science, Cybersecurity, OpenProject, Business Intelligence (BI), VB.NET, Oracle 11g
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring