Marcel Brito, Project Manager in Santiago De Los Caballeros, Santiago Province, Dominican Republic
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Marcel Brito

Verified Expert  in Project Management

Project Manager

Location
Santiago De Los Caballeros, Santiago Province, Dominican Republic
Toptal Member Since
May 4, 2022

Marcel is a project manager with over a decade of experience working on IT projects, focusing on IT operations and strategic planning. His understanding of business requirements helps him solve complex problems by parsing them into technical tasks. Over the past two years, Marcel has successfully managed projects using Agile methodologies across health and B2B sectors worldwide.

Project Highlights

9-1-1 System for the Dominican Republic
Launched several projects, including structured cabling, data center, and the PBX system, which added to the overall 9-1-1 service.
Health Laboratory App
Managed several mobile releases consisting of requirement updates and bug fixes for one of the largest health laboratories in the Dominican Republic.
Data Annotation Platform
Executed several data annotation platform releases for one of the leading data engineering companies.

Expertise

Work Experience

Senior Business Analyst

2023 - 2023
Kentucky Trailer - Main
  • Helped the team implement the Six Sigma red tag module for the inventory and purchasing department.
  • Created requirements documentation for translating user requirements into technical requirements for developers.
  • Created detailed documentation for the Microsoft SQL Server database related to triggers and jobs.

Project Manager

2022 - 2023
Pluralsight
  • Participated as a crucial stakeholder in organizing project work, removing roadblocks, and helping with user acceptance testing (UAT) for the Phoenix project, consolidating all B2C and B2B information in a single Salesforce instance.
  • Created an organized framework for requirements intake and production support for the fintech department using a combination of Scrum/Kanban Jira boards and Confluence pages.
  • Applied Scrum practices to the software engineering team that was part of the fintech department, leveraging Scrum ceremonies (stand-up, grooming, planning, and retrospective) and achieving better value for the company.

Project Manager

2022 - 2022
Stanley Black & Decker
  • Gathered, analyzed, and prioritized the requirements for the future release of the eCommerce website.
  • Documented project processes and other relevant information on a Confluence page as well as guidance on how to use it.
  • Served as the central point for user testing and feedback on the incremental deployments in the staging environment after each iteration.

IT Business Analyst

2022 - 2022
Kentucky Trailer - Kentucky Trailer Main
  • Enhanced project documents and RFPs for project vendors in the 2022 budget, including a unified communication as a service (UCaaS) solution, leveraging scanners in manufacturing, and using QR codes to incorporate learning material in the plant.
  • Created extensive documentation for solving software and database-related tickets, how IT systems work, and documents for translating business requirements into technical specifications.
  • Bridged the gap between business requirements and the development process. Verified software changes through the Six Sigma quality process and planned releases of the application changes in production.

Service Delivery Manager | Scrum Master | Product Owner

2021 - 2022
GBH Solutions
  • Delivered quality software by managing multiple Agile teams across development, QA, DevOps, and UI/UX design.
  • Directed management improvements and set up Agile processes to improve teamwork and overall results.
  • Integrated Jira service management with the client to manage incidents and requirements, as well as improve communication and service response.
  • Mediated between people and mended relationships. Communicated with stakeholders at all levels.

Senior Network Consultant

2020 - 2021
CECOMSA
  • Joined the Cisco consulting department as a product manager of the brand.
  • Designed IT solutions to meet the clients' Cisco requirements.
  • Formulated executive Cisco reports for upper management using a KPI.
  • Collaborated as a system engineer for AWS training sessions to be certified as an AWS consulting partner.

IT Coordinator | Scrum Master

2017 - 2020
9-1-1 Emergency System (Dominican Republic)
  • Planned and executed the investment projects for the IT department and the budget as part of the annual operating plan.
  • Formulated requests for proposals for IT solutions acquisition and contributed to the evaluation process as an SME.
  • Functioned as a project manager and technical lead on multiple projects, including working on the IT service management software, the ERP system, and the computer-aided dispatch system.
  • Managed and supervised IT operations, Helpdesk, cybersecurity, and software development teams to guarantee high availability, security, and innovation of computer systems. I managed around 40 engineers.
  • Coordinated new software development with the team as a project owner and Scrum Master. Executed Scrum ceremonies, specifically daily Scrum and sprint planning, and defined priorities while removing roadblocks, ensuring team cohesiveness.

IT Operations Manager

2016 - 2017
9-1-1 Emergency System (Dominican Republic)
  • Participated as subject matter expert (SME) in public bids.
  • Oversaw continual operations of IT Systems for core services that operate 24/7.
  • Participated in implementing the redundant operations of the 9-1-1 services between the two main sites.
  • Participated in the interview process for network and server analysts for around 20 vacancies.

Virtual IT Trainer

2015 - 2017
Capacity Academy
  • Designed and taught prep courses for students, focusing on their gaining the desired certification by the end of the course.
  • Mentored and offered guidance to students in Central and South America.
  • Prepared webinars with topics related to new technologies.

Network Analyst

2013 - 2016
9-1-1 Emergency System (Dominican Republic)
  • Administrated, maintained, and offered Level 2 support for technology platforms used in the transmission network of the Urban Video Surveillance System, PBXs systems, and LAN, WAN, and WLAN networks to ensure around-the-clock operability.
  • Addressed incidents, problems, and changes based on the ITIL operating mode and used the Service Desk Manager System Center platform to ensure SLAs and reduce the downtime of IT services.
  • Trained approximately 3000 participants from different emergency agencies, e.g., National Police, Fire, Public Health, Metropolitan Transportation Authority (AMET), and Road Assistance, on the use of equipment vital to the 9-1-1 timely response.
  • Administrated and troubleshoot communications equipment such as Cisco switches Catalyst 6500, 3750v2, 3750X, Cisco routers: ISR 2900, Avaya switches ERS 3500, ERS 4800, VSP 7000, radios: Radwin HBS/HSU 5000, 2000C and Solectek SkyWay QM/CM.
  • Supervised and collaborated with external suppliers.

Junior Oracle Developer

2013 - 2013
Monumental de Seguros
  • Produced reports and forms using Oracle Reports and Oracle Forms used by the accounting department in their daily operations.
  • Handled basic database administration based on Oracle 9i and Oracle 11g.
  • Developed SQL statements using PL/SQL to create queries used by management to evaluate critical aspects of the company.

9-1-1 System for the Dominican Republic

Launched several projects, including structured cabling, data center, and the PBX system, which added to the overall 9-1-1 service.

I was the SME for the bidders' evaluation process and participated as the 9-1-1 project manager for subprojects. My responsibilities extended to coordinating deliverables by different contractors, including status reports, stakeholder management, and risk assessment.

As the project owner and scrum master on the help desk portal and the ITSM software projects, I ensured continuous deliveries by implementing Agile methodologies.

I drafted the project charter and the bidding process request for proposals, as well as formulated the estimated budgets for management approvals.

Health Laboratory App

Managed several mobile releases consisting of requirement updates and bug fixes for one of the largest health laboratories in the Dominican Republic.

I acted as a scrum master on a project for implementing new features and fixing mobile app bugs for Android and iOS. The technical team included a tech lead, a QA engineer, and four software developers.

My responsibilities included using Scrum practices to guide the team in transforming the requirements into user stories and later developing and implementing those user stories into releases.

Data Annotation Platform

Executed several data annotation platform releases for one of the leading data engineering companies.

As a service delivery manager using Scrum practices, I led a 10-person technical team in completing the data annotation platform features. The team consisted of DevOps and QA engineers, senior software developers, and two team leads.

In addition, I managed teams located in India and the Dominican Republic, as well as gathered high-level requirements for designing and prototyping the UI/UX design. This included creating and editing user stories with the stakeholders to accommodate priorities and improve the allocation of resources.
2015 - 2018

Master's Degree in Strategic Management

Universidad Internacional Iberoamericana (UNIB) - Arecibo, Puerto Rico

2008 - 2014

Bachelor's Degree in Telecommunications

Pontificia Universidad Católica Madre y Maestra (PUCMM) - Santiago de los Caballeros, Dominican Republic

2009 - 2010

Associate's Degree in Computer Science

Tompkins Cortland Community College - New York

NOVEMBER 2022 - NOVEMBER 2025

PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)

DECEMBER 2019 - DECEMBER 2022

Project Management Professional (PMP)

Project Management Institute (PMI)

SEPTEMBER 2014 - PRESENT

ITIL Foundation

Exin

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