Rajesh Bhargava
Verified Expert in Project Management
Project Manager
Vancouver, BC, Canada
Toptal member since January 4, 2022
Rajesh is a Certified Scrum Master and Agile Coach passionate about Agility and its impact on the software development industry. He was instrumental in transforming multiple Waterfall teams into Agile. He has successfully overseen numerous Agile teams and led projects to their completion with relentless improvement. Most recently, Rajesh headed a team that developed an in-house SaaS platform, providing a seamless experience and saving the company over one million dollars.
Project Highlights
Expertise
- Backlog Grooming
- Estimation & Planning
- Feature Backlog Prioritization
- Program Increment Planning
- Rally
- Scrum Coaching
- Scrum Master
- Story Point Estimation
Work Experience
Senior Scrum Master
WorkSafe BC
- Joined the team as intermediate scrum master and was promoted to senior scrum master within less than a year based on performance and value-add.
- Led and participated in multiple working groups to streamline various processes and make them more efficient for teams, members, and management.
- Contributed to service management and workflow using tools like ServiceNow and Azure DevOps.
Scrum Master | Agile Coach
Optum
- Served as scrum master on multiple projects and grew into an agile coach role. Assisted multiple new and mature Agile teams on their path to Agility.
- Helped teams enact the Scrum framework and understand the true meaning of Agility. Helped transform multiple teams from Waterfall to Scrum framework successfully within six months.
- Established multiple processes by utilizing the value-stream map. It helped remove unnecessary delays or waste and simultaneously increased the value.
- Helped two new teams successfully transition from Waterfall to Agile within six months.
- Coached the operational team and helped them implement the Kanban board.
- Worked closely with the product team and helped them reduce the feature cycle time by 20%.
Telecommunication Consultant
Optum
- Led multiple teams from their inception to delivery. Established voice engineer L1/L2/L3 teams across multiple global locations in the Philippines and India.
- Provided overall leadership for the whole project team, including managing deliverables of other functional team leaders and coordinating the allocation of work.
- Established a warm-transfer process among the helpdesk and L1/L2/L3 teams to provide faster end-user services and decreased the estimated time of arrival (ETA) to well below the one-hour benchmark.
Voice and Data Network Analyst
Optum
- Worked in the L2 voice network team, which had a presence across multiple locations in India and the USA.
- Supported Avaya PBX, Cisco Unified Communications Manager (CUCM), and Avaya CMS end-users with call center applications.
- Followed the process as established by the senior management and came up with ideas on how to make the process leaner to improve the overall customer experience.
System Support Engineer
Computer Sciences Corporation
- Joined as L2/L3 support for Avaya Products. Supported clients, such as Citibank, DuPont, and others with their G3r Avaya Servers, S8700 Server, Avaya CMS, and Avaya Voicemail Servers.
- Established the work process flow for the help desk and L2 teams, reducing the total turnaround time.
- Helped integrate Unity Voicemail server with the S8700 Avaya Voice Server.
Project History
SaaS-based Database Management System (DBMS)
Provided a one-stop shop for multiple databases benefiting multiple stakeholders in reducing the usage cost.
This in-house developed self-consumption data tool acts as a one-stop shop for the end-users. It provides a single, secure, simple user experience for accessing, extracting, wrangling, analyzing, and reporting on data regardless of the data source. The SaaS platform across multiple databases helped reduce the overall need for the licensed software and its associated costs.
Business Intel SaaS Tool
Enhanced the feature cycle time (FCT) by improving time to value (TTV) and time to build (TTB) by 20%.
The team has developed a SaaS-based platform for various stakeholders within the US healthcare domain. The back-end system collates information from multiple data endpoints, such as hospitals, clinics, doctors, and healthcare providers. The collected information is then enriched and shared back across the medical healthcare network supported by the organization. This enables the healthcare providers such as doctors to make the decisions proactively and effectively, leading to an enhanced end-user experience.
Education
Bachelor’s Degree in Electronics and Communication Engineering
Maharshi Dayanand University (MDU) - Rohtak, Haryana, India
Certifications
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Institute (PMI)
SAFe 5.0 SM
Scaled Agile
Professional Scrum Master Level II (PSM II)
Scrum.org
Professional Scrum Master Level I (PSM I)
Scrum.org
Skills
Tools
Inspect and Adapt (I&A), Rally, Jira, Office 365
Paradigms
Scrum, Agile Project Management, Agile, Azure DevOps, Microservices
Platforms
Azure
Other
Scrum Coaching, Feature Backlog Prioritization, Backlog Grooming, Sprints, Sprint Planning, Sprint Reviews, Definition of Done (DoD), Story Point Estimation, Capacity Planning, Program Increment Planning, Iteration Management, Risk Management, Boards, Scrum Master, Estimation & Planning, Innovation, Planning, Scaled Agile Framework (SAFe), Story Mapping, Service Delivery Management (SDM), IT Projects, Avaya Software, Cisco CallManager, Avaya Enterprise, Avaya Call Management System (CMS), ServiceNow
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