Abah Esohe Grace, Support and Operations Expert in Lagos, Nigeria
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Abah Esohe Grace

Support & Operations Expert

Lagos, Nigeria

Toptal member since March 9, 2026

Expertise
Data EntryTranscriptionProofreading
Bio

Abah is a proactive and results-driven executive support specialist with experience supporting CEOs, educators, online course creators, and growing businesses. She helps entrepreneurs streamline operations, manage administrative tasks, and deliver seamless learning experiences. Her expertise includes executive calendar and inbox management, customer service and email handling, research and documentation, project management, file organization, and proofreading.

Expertise

  • Data Entry
  • Editing
  • Meeting Agendas
  • Microsoft 365
  • Research
  • Transcription
  • Writing
  • Zoom

Work Experience

Senior Executive Assistant

2014 - PRESENT
World Mission Agency
  • Managed complex executive calendars and coordinated 40+ monthly meetings across time zones, reducing scheduling conflicts by 35% through proactive planning and structured systems.
  • Optimized email management by organizing 200+ weekly messages, improving executive response time by 50% and eliminating missed high-priority communications.
  • Implemented ClickUp workflows that increased team productivity by 30% and improved on-time project delivery from 65% to 95% within one quarter.
  • Coordinated domestic and international travel logistics, booking 20+ annual trips while reducing costs by 18% through negotiation and advance planning.
  • Developed standardized SOPs that reduced onboarding time by 40% and improved operational efficiency across teams.
  • Prepared executive reports and presentations, translating data into strategic insights that supported revenue growth and informed leadership decisions.
  • Delivered customer support with a 95% resolution rate within 24 hours and maintained a 98% client satisfaction score.
  • Maintained databases with 99.8% accuracy, strengthening reporting reliability and compliance standards.

Outreach Coordinator and Social Media Manager

2015 - 2025
Faith Oyedepo Foundation
  • Coordinated 100+ community outreach initiatives across the state, mobilizing 50 volunteers and directly impacting more than 4,000 beneficiaries through medical support, educational materials distribution, and faith-based empowerment programs.
  • Developed and executed a data-driven social media strategy that increased overall online engagement by 68% and grew the foundation’s follower base by 45% within 12 months.
  • Managed multi-platform digital campaigns (Instagram, Facebook, and YouTube), producing and scheduling 20+ monthly content pieces that improved average post reach by 72%.
  • Launched targeted awareness campaigns that generated over 500 event registrations per quarter and converted 30% of online audiences into active program participants or volunteers.
  • Collaborated with cross-functional teams to plan and promote fundraising initiatives, contributing to a 35% increase in donor participation year-over-year.
  • Designed and implemented a content calendar and analytics tracking system that improved posting consistency by 90% and optimized content performance using monthly KPI reviews.
  • Facilitated strategic partnerships with 10+ churches, NGOs, and community leaders, expanding outreach coverage and increasing program visibility by 50%.
  • Supervised real-time community engagement, responding to 95% of online inquiries within 24 hours, strengthening audience trust and brand credibility.

Special Adviser to the Pro-Chancellor

2020 - 2023
Landmark University
  • Advised the Pro-Chancellor on strategic institutional matters, contributing to policy decisions that enhanced administrative efficiency and governance.
  • Coordinated high-level meetings, stakeholder engagements, and official events, ensuring seamless communication between the Pro-Chancellor’s office, board members, and external partners.
  • Prepared detailed reports, briefing notes, and presentations that informed decision-making and facilitated timely responses to institutional challenges.
  • Implemented special projects and initiatives on behalf of the Pro-Chancellor, achieving measurable improvements in stakeholder relations and operational outcomes.
  • Liaised with internal and external stakeholders, fostering partnerships and collaborations that strengthened the university’s reputation and strategic objectives.
  • Monitored ongoing initiatives and provided actionable recommendations that improved project execution and organizational performance.
  • Drafted official correspondence, speeches, and communications, ensuring clarity, professionalism, and alignment with the Pro-Chancellor’s vision and priorities.
  • Supported policy development and review processes, contributing to governance frameworks that enhanced transparency, accountability, and institutional growth.

Book Writer, Transcriber, and Editor

2012 - 2014
Dominion Publishing House
  • Authored and completed 12+ nonfiction and faith-based manuscripts, delivering publication-ready drafts averaging 40,000 – 60,000 words within agreed timelines and achieving 100% client satisfaction ratings.
  • Ghostwrote compelling autobiographies and inspirational books that preserved clients’ authentic voices, resulting in multiple repeat contracts and referral-based projects.
  • Transcribed over 300 hours of audio sermons, interviews, podcasts, and webinars with over 98% accuracy, consistently meeting 24 – 72 hour turnaround deadlines.
  • Edited and proofread 50+ manuscripts, improving clarity, structure, grammar, and flow while reducing revision cycles by 40% through detailed developmental and line editing.
  • Reorganized and restructured complex manuscripts, enhancing logical progression and readability, which increased reader engagement and positive beta-review feedback by 60%.
  • Collaborated with authors, publishers, and design teams to finalize print-ready and eBook-ready files, successfully supporting 20+ independent publishing launches.
  • Implemented a quality-control checklist system that improved editing efficiency by 35% and minimized post-publication corrections.

Education

2006 - 2010

Bachelor's Degree in Communications

Covenant University - Nigeria

Skills

Tools

ClickUp, Asana

Administrative Operations

Data Entry, Transcription, Documentation, File Management, Proofreading, Event Logistics

Collaboration Tools

Zoom

Communication

Editing, Email Drafting, Writing

Documentation

Meeting Agendas

Quality & Performance

Policy Compliance

Skill Ladders

Conflict Resolution, Analysis

Marketing Tools

Canva

Productivity Suites

Google Docs, Google Calendar

Scheduling & Meetings

Meeting Notes

Tool Features

Reporting

Other

Research, Event Planning, Microsoft 365, Budget Management, Call Agent, Content Writing, Coordination, Email Support, Event Management, Photography, Website Management

Collaboration That Works

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