Ana Rita Carvalho-Arms
Verified Expert in Support and Operations
Support & Operations Expert
Lisbon, Portugal
Toptal member since February 11, 2026
Ana is a customer-focused professional with 10+ years of experience delivering exceptional support and success outcomes for clients. She has a strong background in account management, issue resolution, and guiding customers through the lifecycle of campaigns and SaaS solutions. Ana is adept at collaborating with cross-functional teams, translating data into actionable insights and ensuring high levels of satisfaction and retention.
Expertise
- Attention to Detail
- Client Communication
- Cross-functional Communication
- HubSpot CRM
- Monday.com
- Prioritization
- Salesforce
- Time Management
Work Experience
Account Coordinator
Foundry
- Coordinated end-to-end campaign setup and execution across marketing, operations, and delivery teams, ensuring 100% on-time launches and adherence to client requirements.
- Served as the primary point of contact for 15+ client accounts, managing communications, expectations, and deliverables to maintain high satisfaction and retention.
- Monitored inboxes and internal queues daily to triage requests, prioritize urgent issues, and ensure timely resolution of client and operational needs.
- Maintained CRM records and led data integrity, supporting marketing automation and enabling more effective nurture and follow-up activities.
- Tracked campaign performance and delivery metrics using CRM and reporting tools, providing regular updates and actionable insights to clients and internal leadership.
- Streamlined onboarding and post-sale workflows by creating checklists and standardized documentation, decreasing set-up delays, and improving visibility across stakeholders.
HR Coordinator
The DAVIS Companies
- Coordinated full-cycle onboarding for new hires, managing documentation, system access, and orientation schedules to ensure a smooth and timely start experience.
- Served as the primary point of contact for employee HR inquiries, resolving questions related to benefits, policies, and processes while maintaining a high level of service and confidentiality.
- Maintained accurate employee records and HRIS data, ensuring 100% compliance with internal policies and audit requirements.
Education
Bachelor's Degree in Human Resources Management
Polytechnic Institute of Setúbal - Setúbal, Portugal
Skills
Administrative Operations
Time Management
Communication
Client Communication
Customer Experience
Attention to Detail
Professional Skills
Prioritization
Project Management Tools
Teamwork, Monday.com
CRM & Sales Tools
HubSpot CRM, Salesforce
Other
Cross-functional Communication, Portuguese, ServiceNow, Boostr, Human Resources (HR), Digital Marketing, Payroll & Benefits, Management
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