Ana Rita Carvalho-Arms, Support and Operations Expert in Lisbon, Portugal
Ana is available for hire
Hire Ana

Ana Rita Carvalho-Arms

Support & Operations Expert

Lisbon, Portugal

Toptal member since February 11, 2026

Expertise
HR GeneralistsCustomer Service Representative
Bio

Ana is a customer-focused professional with 10+ years of experience delivering exceptional support and success outcomes for clients. She has a strong background in account management, issue resolution, and guiding customers through the lifecycle of campaigns and SaaS solutions. Ana is adept at collaborating with cross-functional teams, translating data into actionable insights and ensuring high levels of satisfaction and retention.

Expertise

  • Attention to Detail
  • Client Communication
  • Cross-functional Communication
  • HubSpot CRM
  • Monday.com
  • Prioritization
  • Salesforce
  • Time Management

Work Experience

Account Coordinator

2021 - PRESENT
Foundry
  • Coordinated end-to-end campaign setup and execution across marketing, operations, and delivery teams, ensuring 100% on-time launches and adherence to client requirements.
  • Served as the primary point of contact for 15+ client accounts, managing communications, expectations, and deliverables to maintain high satisfaction and retention.
  • Monitored inboxes and internal queues daily to triage requests, prioritize urgent issues, and ensure timely resolution of client and operational needs.
  • Maintained CRM records and led data integrity, supporting marketing automation and enabling more effective nurture and follow-up activities.
  • Tracked campaign performance and delivery metrics using CRM and reporting tools, providing regular updates and actionable insights to clients and internal leadership.
  • Streamlined onboarding and post-sale workflows by creating checklists and standardized documentation, decreasing set-up delays, and improving visibility across stakeholders.

HR Coordinator

2019 - 2021
The DAVIS Companies
  • Coordinated full-cycle onboarding for new hires, managing documentation, system access, and orientation schedules to ensure a smooth and timely start experience.
  • Served as the primary point of contact for employee HR inquiries, resolving questions related to benefits, policies, and processes while maintaining a high level of service and confidentiality.
  • Maintained accurate employee records and HRIS data, ensuring 100% compliance with internal policies and audit requirements.

Education

2010 - 2012

Bachelor's Degree in Human Resources Management

Polytechnic Institute of Setúbal - Setúbal, Portugal

Skills

Administrative Operations

Time Management

Communication

Client Communication

Customer Experience

Attention to Detail

Professional Skills

Prioritization

Project Management Tools

Teamwork, Monday.com

CRM & Sales Tools

HubSpot CRM, Salesforce

Other

Cross-functional Communication, Portuguese, ServiceNow, Boostr, Human Resources (HR), Digital Marketing, Payroll & Benefits, Management

Collaboration That Works

How to Work with Toptal

Toptal matches you directly with global industry experts from our network in hours—not weeks or months.

1

Share your needs

Discuss your requirements and refine your scope in a call with a Toptal domain expert.
2

Choose your talent

Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.
3

Start your risk-free talent trial

Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.

Top talent is in high demand.

Start hiring