Church Ephraim
Verified Expert in Support and Operations
Support & Operations Expert
Oakville, ON, Canada
Toptal member since March 16, 2026
Church is a senior cloud productivity and messaging engineer with 8+ years of experience across Microsoft 365 and Google Workspace. He specializes in email deliverability, authentication (SPF, DKIM, DMARC), and mail flow troubleshooting, alongside tenant health assessments and performance optimization. He also has experience with Microsoft 365 Copilot readiness and data governance using Microsoft Purview.
Certification Highlights
Expertise
- Google Workspace
- Microsoft 365
- Microsoft Azure
- Microsoft Copilot
- Microsoft Defender XDR
- Microsoft Intune
- Microsoft Purview
- Salesforce
Work Experience
IT Administrator
Meridian University
- Planned and implemented organization-wide multi-factor authentication (MFA), achieving 100% user enablement with minimal user disruption.
- Developed an automation between Salesforce and Zoom using Azure Logic Apps and Zoom REST API to automatically create meetings and update the meeting link on Salesforce objects.
- Built an automation between Cal.com and Microsoft Teams using Azure Logic Apps and Microsoft Graph API to create meetings from contact form submissions, schedule Outlook calendar events for hosts, and enable automatic meeting recording.
- Designed and deployed Sensitivity Labels and Data Loss Prevention (DLP) policies to enhance security and protect sensitive university and student information.
Microsoft 365 Support
Online Freelance Agency
- Resolved an average of four incidents per day on issues relating to all Microsoft Office 365 services for Microsoft customers in Canada and the United States.
- Acted as the primary technical contact to both customers and other technical support engineers in delivering advanced technical troubleshooting and problem-solving solutions.
- Managed a team of 12 technical support engineers to achieve the internal set key performance indicators and also client-set key performance indicators while troubleshooting and resolving client queries using best practices.
Technical Support Engineer
Tek Experts
- Acted as a technical lead and subject matter expert for Exchange Online, Identity, and Outlook technologies in Microsoft Office 365.
- Managed and provided support to a team of 20 technical support engineers by troubleshooting, advising, and reviewing customer scenarios to find a solution in line with best support practices.
- Resolved an average of four incidents per day on issues relating to all Office 365 services for customers in Europe, the Middle East, and Africa (EMEA).
Certifications
Microsoft Certified: Azure AI Fundamentals
Microsoft
Microsoft 365 Certified: Copilot and Agent Administration Fundamentals
Microsoft
Associate Google Workspace Administrator
Microsoft Certified: Information Security Administrator Associate
Microsoft
Microsoft Certified: Cybersecurity Architect Expert
Microsoft
Microsoft Certified: Identity and Access Administrator Associate
Microsoft
Microsoft Certified: Security Operations Analyst Associate
Microsoft
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft
Microsoft Certified: Azure Administrator Associate
Microsoft
Microsoft 365 Certified: Administrator Expert
Microsoft
Skills
File Storage
SharePoint
Policies
Data Retention Policies
Collaboration Tools
Zoom
CRM & Sales Tools
Salesforce
Other
Microsoft 365, Email Deliverability, Technical Support, Google Workspace, Microsoft Purview, Azure Logic Apps, Data Loss Prevention (DLP), Data Migration, Data Governance, Domain Adaptation, IT Consulting, Email authentication, SharePoint Online, Microsoft Azure, Microsoft Defender XDR, REST APIs, Graph API, Microsoft Entra ID, Identity & Access Management (IAM), Identity Governance, Information Security, Microsoft Intune, Endpoint Security, Endpoint Management, Microsoft Sentinel, Application Security, Security Operations, Microsoft Copilot, Microsoft Azure Mobile Services, AI Concepts, Webflow
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring