Hire Freelance Technical Support Specialists
Karen Jill Lacaba
Karen has 16 years of experience in the BPO industry, developing skills in customer service, operations, technical support, and leadership. In 2022, she transitioned into virtual and EA roles, supporting entrepreneurs and executives across time zones, primarily in the US. She administers calendars and emails, coordinates meeting scheduling and follow-ups, and supports daily administrative and operational tasks. Karen also handles travel coordination, event logistics, and vendor communications.
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Juliana Okoro
Juliana is an empathetic customer operations expert specializing in the cloud ecosystem. Leveraging her technical skills in computer science, she streamlines support workflows and optimizes incident response times for high-growth SaaS organizations. She is an expert in managing SLAs in Jira and Zendesk, ensuring technical escalations are resolved quickly and clearly. Juliana is committed to driving client retention via proactive infrastructure monitoring and transparent communication.
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Julio Cesar Domínguez Peña
Julio is a customer support professional with extensive experience in fast-paced, remote environments. In his current tier 2 role at Foundever, he manages escalated billing, transaction, and technical cases, ensuring high quality and accuracy. He excels at simplifying complex technical topics and maintaining a positive customer experience under pressure. Julio is a detail-oriented problem solver focused on long-term growth in customer success.
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Church Ephraim
Church is a senior cloud productivity and messaging engineer with 8+ years of experience across Microsoft 365 and Google Workspace. He specializes in email deliverability, authentication (SPF, DKIM, DMARC), and mail flow troubleshooting, alongside tenant health assessments and performance optimization. He also has experience with Microsoft 365 Copilot readiness and data governance using Microsoft Purview.
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Ahmed Mostafa
Ahmed is a customer-focused professional with 3+ years of experience in customer support across chat, voice, and email, specializing in real-time analysis, issue resolution, and team leadership. He delivers fast, accurate, and empathetic support using CRMs such as Zendesk, Salesforce, Freshdesk, and Intercom. Ahmed can type 110+ words per minute with 100% accuracy and will be a great addition to any team.
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Isaac Emevo
Isaac is a data annotation specialist and GenAI expert with 5+ years of experience in AI data services, end-to-end refinement of large language models (LLMs). He evaluates multimodal models by ranking hundreds of text, audio, video, and image outputs daily to ensure alignment and coherence. Isaac creates high-quality datasets and rigorous rubrics for systematic comparative judgment, deep QA reviews, ML data audits, and precise annotation guidelines for complex projects.
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Paul Stefan Botezatu
Paul is an IT leader and Jira champion who excels at enhancing team performance and service delivery. He optimized Jira workflows, improving response times by 50% and slashing resolution times from 45 to 15 hours. A certified Agile project manager, Paul drove eNPS from 35% to 83% while cutting software costs by 50%. With deep expertise in the Atlassian suite and ITIL 4, he transforms complex operations into scalable, efficient systems. His expertise also spans data annotation and organization.
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Shayan Hasan
Shayan is a global customer experience operations leader with 9+ years of experience driving CX transformation and service excellence across North America, EMEA, and APAC. He leads multi-region operations, training, and collections programs, improving retention and reducing churn. He builds scalable CX frameworks that elevate quality, engagement, and loyalty. His leadership combines empathy, accountability, and structured coaching to deliver consistent results and sustainable business growth.
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Angelica Reeves
Angelica brings a strong background in hospitality and customer service to her freelance web development work. Before moving into tech, she spent years working in fast-paced restaurant environments, including leadership roles in which she managed service flow, trained staff, and focused heavily on guest experience. That foundation taught Angelica to communicate clearly, solve problems quickly, and understand what businesses actually need to succeed day to day.
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Ritu Shil
Ritu is a senior support operations leader with 6+ years of experience at Amazon and SaaS and gaming organizations, where I scaled teams from zero while sustaining 98% CSAT and 99.5% SLA compliance across 24/7 global operations. She specializes in bridging the gap between technical infrastructure and client success by engineering Grafana dashboards, AWS Log Insights queries, and Zendesk, Jira, and Freshdesk workflows that have reduced system downtime by 40% and mean resolution time by 35%.
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Demetri Sibanda
Demetri is a technical customer success engineer operating at the intersection of SaaS, systems, and business operations. He specializes in onboarding, API integrations, and complex platforms, leading end-to-end implementations and managing key accounts. With experience across SaaS and transactional systems, he combines technical depth with customer success and operational strategy to drive adoption, streamline workflows, and deliver scalable, revenue-impacting outcomes.
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