Demetri Sibanda

I served as a product owner and lead integration specialist for the integration between YumaPOS and Uber Eats. The objective was to enable seamless 3rd-party order injection directly into POS devices, eliminating manual re-entry and reconciliation errors for hospitality merchants.

ROLES AND RESPONSIBILITIES
• Led end-to-end API integration, working directly with Uber Eats’ engineering team to align on authentication, order schema mapping, status synchronization, and error handling protocols.
• Defined feature requirements based on merchant feedback, prioritized integration improvements, and coordinated testing cycles with internal developers.
• Oversaw deployment, monitored live transaction flows, and resolved integration inconsistencies to ensure stability at scale.
• Improved order accuracy, reduced operational friction, and strengthened the strategic partnership between the two platforms.

OUTCOME
The integration increased merchant adoption of delivery services and positioned the POS ecosystem as fully omnichannel-ready.

I led the implementation of uRocked tipping software on PAX card terminals to support UK hospitality clients transitioning to compliant digital tip management. The project addressed new UK tipping regulations requiring transparent and structured tip distribution.

ROLES AND RESPONSIBILITIES
• Managed integration between uRocked software and payment terminals, ensuring seamless tip capture, pooling logic, and automated distribution workflows.
• Coordinated with vendor engineering teams to validate transaction flows, device compatibility, and reporting accuracy.
• Conducted controlled deployment testing and supported configuration alignment with client operational models.

OUTCOME
The solution eliminated manual tip calculations, improved payroll transparency, and strengthened compliance readiness. This project enhanced the overall POS ecosystem offering and positioned the platform as regulation-aware and future-proof within the UK hospitality market.

I served as a dedicated technical lead for 1 of the largest franchise clients experiencing persistent POS device lag and performance degradation. Previous troubleshooting attempts had failed, creating a risk of enterprise churn.

ROLES AND RESPONSIBILITIES
• Implemented structured monitoring of device performance metrics, system logs, and memory utilization patterns.
• Collaborated closely with internal development teams to test multiple software iterations in controlled environments. Through detailed diagnostics and version-comparison analysis, we identified a memory leak in the core application layer.
• Validated findings through staged deployments and performance benchmarking before global release. The fix eliminated systemic lag issues and improved overall platform stability worldwide.

OUTCOME
The project strengthened client trust, prevented potential revenue loss, and improved product performance at scale.

I spearheaded the strategic expansion of Hwange Wildlife Safaris by developing a 2nd lodge to accommodate group bookings and educational tours. The initiative aimed to increase capacity, diversify revenue streams, and strengthen positioning in the safari tourism market.

ROLES AND RESPONSIBILITIES
• Oversaw planning, infrastructure setup, operational workflow design, and service structuring to ensure scalable hospitality delivery.
• Coordinated resource allocation, staffing considerations, and operational processes aligned with group travel logistics.

OUTCOME
The expansion increased accommodation capacity, improved market competitiveness, and unlocked new customer segments, including schools and organized travel groups. The project demonstrates strategic business scaling, operational planning, and leadership across cross-functional teams.