Paul Stefan Botezatu

• Led enterprise-wide Jira Service Management implementation from the ground up at Insignis Cash Solutions.
• Designed customized workflows and automation rules to streamline support processes and reduce manual effort.
• Created user-friendly service request forms with automated approval pathways.
• Configured dashboard analytics for real-time visibility into ticket metrics.
• Implemented comprehensive knowledge bases and documentation for team reference.
• Conducted extensive training sessions on platform best practices, resulting in improved ticket resolution rates and a more structured, professional service approach.
• Enhanced operational transparency and reduced average ticket resolution time by 50%.

• Redesigned employee onboarding from a manual process to a streamlined, automated system at Frontiers Media.
• Implemented Azure Entra-based user provisioning automation, eliminating manual account creation steps.
• Created new standardized onboarding procedures and trained 40+ new employees in batches on IT systems, security protocols, and company workflows.
• Developed comprehensive training materials and delivered group training sessions to ensure consistent knowledge transfer across global locations (Spain, China, and the UK).
• Improved process scalability to support 120+ monthly hires while reducing administrative overhead and improving new hire time-to-productivity.

• Conducted comprehensive contract review and renegotiation of Microsoft 365 enterprise licenses at Insignis Cash Solutions.
• Leveraged competitive market analysis and vendor alternatives to secure significant cost reductions.
• Transitioned to a new MSP provider offering the same service level at 50% lower cost.
• Negotiated more competitive pricing for laptop procurement, demonstrating strong vendor management and contract negotiation skills.
• Reduced annual software licensing expenditure by over £200,000 while maintaining service quality and features.

• Orchestrated the implementation of NinjaOne as the primary endpoint and inventory management tool at Insignis Cash Solutions.
• Designed comprehensive device compliance policies and mobile device management (MDM) workflows.
• Conducted detailed analysis and cleanup of Entra and Intune infrastructure to identify and remove inactive devices and users, significantly improving system efficiency and reporting accuracy.
• Implemented security protocols, including conditional access and multi-factor authentication, to strengthen compliance posture and reduce security surface area.

Result: 40% improvement in asset tracking and visibility, enhanced device inventory accuracy, streamlined compliance reporting.

• Led IT leadership transformation at Frontiers Media as IT Services Team Lead, managing global operations across Spain, China, and the UK.
• Implemented a comprehensive mentoring program for IT professionals, focusing on career development and skill building.
• Delivered communication training for managers and team leads on stakeholder engagement, crisis communication, and positive team dynamics.
• Established team health check rituals and regular retrospectives across all locations.
• Recognized recurring issues in processes and resolved them permanently through systematic improvements.
• Created transparent communication guidelines and norms for team interactions.

Results: Increased employee eNPS from 35 to 83 (industry average was 35), achieved 99% promoter rate among respondents, improved team productivity by 45%, and reduced user tickets by 25%.

• Led IT infrastructure planning and execution for Frontiers Media office relocation project in London.
• Conducted comprehensive site assessment and IT requirements analysis. Coordinated with facilities, HR, and management teams to ensure a smooth transition.
• Managed hardware installation, network configuration, phone system setup, and security integration.
• Implemented redundant connectivity to minimize disruption. Executed cutover planning with detailed timelines and contingency plans.
• Achieved zero downtime during the move with all systems operational on day one.
• Established new IT infrastructure standards and monitoring protocols for the new facility.

I received specific technical tasks and documented the execution process. I used Loom to record video tutorials. I provided clear verbal instructions to guide users through each workflow. My videos helped standardise processes and improved user understanding of the tools.

I managed a dataset of images across multiple software tools. I reviewed each image and input specific annotations into an Excel spreadsheet. I ensured high accuracy and consistency in the data entry process. My work required attention to detail and strong spreadsheet management skills.