Angelica Reeves
Verified Expert in Support and Operations
Support & Operations Expert
Sarandë, Vlorë County, Albania
Toptal member since February 11, 2026
Angelica brings a strong background in hospitality and customer service to her freelance web development work. Before moving into tech, she spent years working in fast-paced restaurant environments, including leadership roles in which she managed service flow, trained staff, and focused heavily on guest experience. That foundation taught Angelica to communicate clearly, solve problems quickly, and understand what businesses actually need to succeed day to day.
Expertise
- Communication
- Customer Service
- High-volume Periods
- Information Technology
- Multi-tasking
- Organization
- Organizational Management
- Time Management
Work Experience
Full-stack Web Developer
Freelance Client
- Designed and launched responsive websites for small businesses and hospitality clients, delivering mobile-first experiences that improved usability and online presence.
- Built full-stack and front-end applications using React, Next.js, Tailwind CSS, and modern JavaScript, translating client requirements into production-ready features.
- Implemented SEO best practices, metadata, and performance optimizations that improved search visibility, page load speed, and user engagement.
- Integrated 3rd-party tools such as Google Maps, WhatsApp, and analytics platforms to streamline customer contact, navigation, and business insights.
- Managed end-to-end project workflows from discovery to deployment, including scoping, wireframing, development, revisions, and launch.
- Deployed and maintained client sites on Vercel and other hosting platforms, ensuring uptime, security, and reliable performance.
- Collaborated directly with clients to translate business goals into digital solutions, refining features based on feedback and usage patterns.
- Created scalable UI component systems and reusable code structures that reduced development time across multiple projects.
Lead Server
Vic's Las Vegas
- Led high-volume dinner service for sections averaging 40 –60 guests per shift, consistently maintaining fast ticket times and strong guest satisfaction during peak hours.
- Increased average check size by actively upselling wine, cocktails, and add-ons, contributing to measurable growth in per-table revenue and nightly sales totals.
- Trained and mentored new servers on menu knowledge, wine pairings, POS workflows, and service standards, improving onboarding speed and floor consistency.
- Managed simultaneous tables while maintaining attentive service standards, consistently meeting performance expectations for speed, accuracy, and guest engagement.
- Maintained deep product knowledge across food, wine, and allergens, enabling accurate recommendations and reducing order errors and guest complaints.
- Coordinated with kitchen and bar teams to manage pacing for large parties and busy service periods, helping maintain smooth table turns and consistent guest experience.
- Handled guest escalations and service recovery situations, resolving issues in real time and preserving positive reviews.
- Supported management with shift leadership responsibilities, including section balancing, side work oversight, and service flow adjustments.
Lead Server
Pampas Churrascaria
- Led service operations for high-volume dinner shifts on the Las Vegas Strip, managing guest flow and section coordination in a fast-paced fine-dining environment.
- Delivered high-touch hospitality to domestic and international guests, maintaining strong guest satisfaction and repeat visitation in a competitive tourist market.
- Increased per-table revenue by recommending premium cuts, specialty cocktails, and wine pairings, supporting nightly sales goals.
- Managed large parties and group dining experiences, organizing service flow to maintain timing, accuracy, and guest experience.
- Resolved guest concerns and service issues in real time, protecting brand reputation and maintaining positive reviews.
- Supported leadership with floor oversight, section balancing, and service adjustments to meet demand during high-traffic periods.
Project History
Portfolio Website
Designed and built a personal portfolio website to showcase client projects, restaurant-focused platforms, and real-world business solutions.
I created my portfolio as a central hub to showcase the work I’ve done across freelance web development, hospitality-focused platforms, and small-business websites. The site highlights projects such as restaurant websites, training tools, and marketing-focused pages built to help real businesses improve their online presence.
I planned the structure, messaging, and visual direction to reflect both my customer service background and my transition into tech, focusing on clarity, approachability, and real-world usefulness rather than overly technical language. The portfolio serves as a professional introduction for potential clients and collaborators, demonstrating my ability to turn practical business needs into functional, polished digital experiences.
Certifications
Certification in Software Engineering
Coding Temple
Skills
Administrative Operations
Customer Service, Time Management
Customer Experience
VIP Customers, High-volume Periods
Customer Support
Communication
Productivity Suites
Google Docs
Professional Skills
Multi-tasking
Collaboration Tools
Zoom
Issue Handling
Websites
Project Management Tools
Notion
Other
Organizational Management, Organization, Information Technology, Front-end Development, Technical Support, Technical Writing, Software Engineering, Google Workspace, Webflow, Web Development
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