Francis Rae Pineda, Support and Operations Expert in Baguio, CAR, Philippines
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Francis Rae Pineda

Support & Operations Expert

Baguio, CAR, Philippines

Toptal member since February 23, 2026

Expertise
Data EntryHR GeneralistsReal Estate Virtual Assistants
Bio

Francis is an executive assistant and real estate operations specialist with nearly 10 years of experience supporting real estate leaders and builders. He specializes in CRM management, transaction coordination, permit and warranty tracking, invoicing, and contractor coordination. Detail-driven and proactive, Francis improves systems, develops SOPs, and helps teams operate efficiently and scale with structure.

Expertise

  • Canva
  • Graphic Design
  • HR Operations
  • Lead Management
  • Lead Qualification
  • Marketing
  • Projects
  • Team Leadership

Work Experience

Executive Assistant

2024 - PRESENT
Bannister Homes
  • Increased commission revenue by more than 150%, contributing to the team earning a Top Producer Award through improved lead tracking, follow-ups, and operational efficiency.
  • Managed 100+ active leads in kvCore and IRES/MLS, ensuring accurate pipeline tracking and timely engagement across multiple listings.
  • Coordinated 20+ concurrent transactions, overseeing documentation, inspections, deadlines, and closing compliance to ensure on-time completions.
  • Tracked and processed permits across Weld and Laramie counties, maintaining organized compliance records and preventing project delays.
  • Built and launched a secondary company website from scratch, integrating staged property photos, embedded video tours, and online appointment scheduling.
  • Prepared invoices, quotes, draw requests, and warranty documentation, maintaining detailed financial and project-tracking spreadsheets.
  • Coordinated contractors and vendors on timelines, work orders, and follow-ups, improving turnaround time and project visibility.

Team Leader

2013 - 2019
Prime Real Estate Group
  • Contributed to the team earning Top Producer Awards by streamlining transaction coordination, lead management, and operational workflows.
  • Directed and supervised a team of virtual assistants, managing performance, workload distribution, onboarding, and payroll oversight.
  • Managed end-to-end transaction processes, supporting listings, MLS updates, showings, inspections, and closings across high-volume pipelines.
  • Developed and standardized SOPs, internal workflows, and operational manuals, improving consistency and team productivity.
  • Oversaw hiring, training, and ongoing performance coaching, strengthening service quality and operational reliability.
  • Facilitated team and client meetings, ensuring alignment on priorities, timelines, and deliverables.

Skills

Administrative Operations

Data Entry, Processes, File Management, Mail Merge

Marketing Tools

Canva

Operations

Databases, Meetings

Productivity Suites

Gmail

Sales Operations

Lead Qualification

Product Support

Projects

Research

Lead Research

CRM & Sales Tools

Salesforce

Other

Email, Marketing, Lead Management, Graphic Design, AI Tools, Team Leadership, Leadership, Lead Generation, HR Operations, Human Resources (HR), HubSpot

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