Francis Rae Pineda
Verified Expert in Support and Operations
Support & Operations Expert
Baguio, CAR, Philippines
Toptal member since February 23, 2026
Francis is an executive assistant and real estate operations specialist with nearly 10 years of experience supporting real estate leaders and builders. He specializes in CRM management, transaction coordination, permit and warranty tracking, invoicing, and contractor coordination. Detail-driven and proactive, Francis improves systems, develops SOPs, and helps teams operate efficiently and scale with structure.
Expertise
- Canva
- Graphic Design
- HR Operations
- Lead Management
- Lead Qualification
- Marketing
- Projects
- Team Leadership
Work Experience
Executive Assistant
Bannister Homes
- Increased commission revenue by more than 150%, contributing to the team earning a Top Producer Award through improved lead tracking, follow-ups, and operational efficiency.
- Managed 100+ active leads in kvCore and IRES/MLS, ensuring accurate pipeline tracking and timely engagement across multiple listings.
- Coordinated 20+ concurrent transactions, overseeing documentation, inspections, deadlines, and closing compliance to ensure on-time completions.
- Tracked and processed permits across Weld and Laramie counties, maintaining organized compliance records and preventing project delays.
- Built and launched a secondary company website from scratch, integrating staged property photos, embedded video tours, and online appointment scheduling.
- Prepared invoices, quotes, draw requests, and warranty documentation, maintaining detailed financial and project-tracking spreadsheets.
- Coordinated contractors and vendors on timelines, work orders, and follow-ups, improving turnaround time and project visibility.
Team Leader
Prime Real Estate Group
- Contributed to the team earning Top Producer Awards by streamlining transaction coordination, lead management, and operational workflows.
- Directed and supervised a team of virtual assistants, managing performance, workload distribution, onboarding, and payroll oversight.
- Managed end-to-end transaction processes, supporting listings, MLS updates, showings, inspections, and closings across high-volume pipelines.
- Developed and standardized SOPs, internal workflows, and operational manuals, improving consistency and team productivity.
- Oversaw hiring, training, and ongoing performance coaching, strengthening service quality and operational reliability.
- Facilitated team and client meetings, ensuring alignment on priorities, timelines, and deliverables.
Skills
Administrative Operations
Data Entry, Processes, File Management, Mail Merge, Support
Marketing Tools
Canva
Operations
Databases, Meetings
Productivity Suites
Gmail
Sales Operations
Lead Qualification
Product Support
Projects
Research
Lead Research
CRM & Sales Tools
Salesforce
Other
Email, Marketing, Lead Management, Graphic Design, AI Tools, Team Leadership, Leadership, Lead Generation, HR Operations, Human Resources (HR), Operations, HubSpot
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