Goran Filipović
Verified Expert in Support and Operations
Support & Operations Expert
Belgrade, Serbia
Toptal member since February 11, 2026
Goran is an expert in customer success, sales, and marketing support, with experience in prospecting, lead generation, research consulting, and CRM maintenance. He identifies target customer verticals for ongoing sales efforts and provides the outbound team with insights into the best sales approach. Goran gathers leads' contact information using different techniques. He also analyzes campaigns and provides suggestions for improvement.
Expertise
- B2B
- Google Workspace
- LinkedIn Connect
- Logistics
- Microsoft Office
- Phone Calls
- Salesforce
- Slack
Work Experience
Data Analyst | Prospecting Lead Generation Research Consultant
Big Interview
- Identifying target customer verticals and potential licenses for ongoing sales efforts. Prospective licensees can include universities, colleges, high schools, libraries, corporations, non-profits, other educational entities, and government entities.
- Searched for and compiled leads' contact information using different strategies. Provided the outbound team with intel on the best sales approach strategy.
- Managed and kept the Salesforce CRM up to date and clean. Analyzed campaigns and provided recommendations for improvement.
- Spotted ways for automating workflows in outbound campaigns.
Project Coordinator in Sales
Shyftmoving
- Handled all data analysis, project coordination, and evaluation duties for the successfully completed Series B $15.7 million fundraising process.
- Initiated, planned, executed, and monitored stakeholders' performance for five successfully closed corporate wins worth $50-75 million.
- Analyzed and researched potential business opportunities and financial outcomes.
Skills
Tools
Slack, Pipedrive, Trello, ClickUp, Aircall
CRM & Sales Tools
Salesforce, HubSpot CRM, Zoho CRM
Administrative Operations
Phone Calls, Data Hygiene
Customer Support
Video Call Support
Marketing Tools
Mailchimp
Project Management Tools
Notion
Security & Compliance
Data Processing Agreements
Other
Funding Process, Apollo, LinkedIn Connect, Microsoft Office, Google Workspace, B2C, Logistics, B2B, Cross-functional Team Leadership, Lead Generation, Data Analysis
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