Mislur Ruba
Verified Expert in Support and Operations
Support & Operations Expert
Hyderabad, Telangana, India
Toptal member since March 9, 2026
Mislur is a customer support and operations specialist with hands-on experience in Amazon's high-volume operational environment. Skilled in managing remote support workflows across email and chat channels, she focuses on accuracy, process documentation, and consistent service delivery. Mislur brings operational discipline and a customer-first mindset to teams seeking to improve reliability and scale their support functions.
Expertise
- Customer Email Support
- Customer Experience
- Customer Support Operations
- Operations Support
- Process Documentation Writing
- Process Optimization
- Remote Collaboration
- Workflow Optimization
Work Experience
Customer Support and Virtual Operations Specialist
Freelance Clients
- Provided remote administrative and customer support to international clients while maintaining high response quality and professionalism.
- Managed email and live chat communication to resolve customer inquiries efficiently and improve overall response times.
- Organized documents, spreadsheets, and operational data to help clients maintain structured workflows.
- Created simple process documentation and step-by-step guides to improve operational efficiency for remote teams.
- Maintained consistent customer satisfaction by delivering accurate information and timely support in fast-paced environments.
Operations Associate
Amazon India
- Managed high-volume operational workflows while maintaining strict accuracy and quality standards in a fast-paced environment.
- Processed and reviewed large datasets to ensure compliance with internal policies and operational guidelines.
- Met tight productivity targets while handling time-sensitive tasks with strong attention to detail.
- Collaborated with cross-functional teams to resolve operational issues and improve workflow efficiency.
- Contributed to improving operational efficiency by identifying process gaps and supporting workflow improvements.
Education
Bachelor's Degree in Business Administration (BBA) in Human Resources and Operation Management
Osmania University - Hyderabad, India
Skills
Tools
Microsoft Teams, Zendesk, Freshdesk, Slack, Trello, Asana
Documentation
Call Notes
Professional Skills
Remote Collaboration, Data Annotation
Communication
Process Documentation Writing
Customer Support
Customer Email Support, Live Chat Support
Productivity Suites
Microsoft Excel, Google Sheets, Google Docs
Sales Operations
CRM
Administrative Operations
Process Documentation, Quality Assurance (QA), Data Entry
Project Management Tools
Notion
Other
Customer Support Operations, Customer Support, Operations Support, Customer Experience, Process Optimization, Workflow Optimization, Data Collection, Call Agent, Data Migration, Google Workspace, HubSpot, Email Support, Help Desk Support, Remote Team Collaboration, Administrative Support, Data Processing, Virtual Assistance, Workflow Management, Chatbot Conversation Design, Chatbots
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