Natalia Montero Vargas

I led the operational transition of a corporate travel and expense support process serving employees across the United States and Canada. The project required maintaining daily support operations while transferring responsibilities, documentation, and workflows to a new operational structure.

My role involved coordinating with internal stakeholders, travel vendors, and procurement partners to ensure the transition was executed smoothly without disrupting the employee experience. I reviewed and updated operational documentation, aligned support procedures across teams, and ensured that inquiries related to travel bookings, expense reports, and corporate card usage continued to be handled within SLA.

Throughout the transition, I also supported users directly by managing incoming support requests, resolving system issues, and communicating process updates clearly to employees. This approach ensured continuity of service while the operational changes were implemented. The result was a successful transition that preserved service reliability, strengthened vendor coordination, and maintained a positive user experience across the organization.

I helped improve the internal review process for educational travel events by identifying a gap in how events were reviewed across systems used by multiple teams.

The process required coordination between Concur and Salesforce workflows to ensure events were properly reviewed and in compliance with company policies. During daily operations, I noticed inconsistencies in how reviews were tracked and escalated, which posed operational and compliance risks.

I collaborated with cross-functional stakeholders to gain the necessary system access and visibility into the process. This allowed me to better understand where the workflow breakdown was occurring and helped align the review process across teams.

By improving communication and clarifying responsibilities across systems, the updated process enabled teams to review events more consistently and ensured approvals were handled within the appropriate framework. This improvement strengthened operational transparency, reduced the risk of missed reviews, and supported more efficient collaboration between departments.