Providence Ozoagu
Verified Expert in Support and Operations
Support & Operations Expert
Port Harcourt, Rivers, Nigeria
Toptal member since February 18, 2026
Providence is a skilled virtual assistant and data entry analyst with extensive experience in lead generation, client communication, and workflow management. She excels at organizing complex tasks, supporting executives, and delivering accurate, timely results. Providence helps businesses streamline operations and enhance productivity across projects of all sizes.
Expertise
- Data Entry
- Google Workspace
- Microsoft Office
- Online Research
- Transcription
- Travel
- Trello
- Zoom
Work Experience
English Tutor
Preply
- Worked as an English language tutor who designed and delivered personalized English lessons to 20+ students weekly, improving fluency and comprehension scores by an average of 30%.
- Assessed individual learner needs and created structured lesson plans, ensuring measurable progress toward language goals, and provided consistent feedback and corrective guidance, increasing student engagement and retention by 25%.
- Tracked student performance and adjusted teaching strategies, resulting in noticeable improvements in grammar, pronunciation, and conversational skills, and facilitated interactive learning sessions using digital tools.
- Developed tailored exercises and assignments that reinforced lesson objectives, helping students achieve personal and professional language milestones.
- Maintained detailed records of student progress, enabling targeted interventions and support for accelerated learning outcomes.
Virtual Assistant
Alx
- Worked as an intern who managed clients' inboxes daily. Scheduled and coordinated 80+ meetings monthly using Calendly and Outlook, maintaining zero scheduling conflicts, and prepared a client's travel itinerary.
- Streamlined administrative workflows, reducing task turnaround time by 20% and enhancing overall team efficiency.
- Conducted client onboarding, sending confirmations, reminders, and follow-ups to improve engagement and retention.
Project History
Virtual Assistant (Training) | ALX Africa
Managed client communications, organized schedules, and optimized lead generation workflows, improving efficiency and ensuring timely, accurate project execution.
I provided comprehensive virtual assistance for clients across industries, handling lead generation, inbox management, calendar organization, and task prioritization. I streamlined outreach campaigns using LinkedIn Sales Navigator, tracked responses, and maintained detailed activity records to ensure no leads or messages were missed. By managing scheduling, follow-ups, and client onboarding processes, I improved workflow efficiency, reduced delays, and allowed clients to focus on growth and strategy, contributing directly to project success and business productivity.
English Language Tutor | Preply
Designed personalized English lessons, boosted student engagement, and improved language proficiency, helping learners achieve measurable progress and confidence in communication.
As an English language tutor at Preply, I delivered tailored one-to-one lessons focused on speaking, grammar, and real-world communication. I assessed learner needs, created structured lesson plans, and tracked progress to ensure steady improvement. Through engaging teaching methods and consistent feedback, I helped students build confidence, improve fluency, and reach personal and professional language goals.
Certifications
ALX Virtual Assistant Certificate of Completion
ALX Africa
Skills
Tools
Trello, Asana
Collaboration Tools
Zoom
Scheduling & Meetings
Scheduling
Productivity Suites
Microsoft Excel
Administrative Operations
Data Entry, Travel, Transcription, Calendar Management, Email Management, Confidentiality
Customer Experience
Attention to Detail, Adaptability
Customer Support
Communication
Professional Skills
Data Annotation
Research
Online Research
Other
Administrative Assistance, Google Workspace, Microsoft Office, Project Management & Work Tracking Tools, Record Keeping, Automation, Data Processing, Subtitling, Business Development, Business Operations, Business Strategy, COO, Chief Operations Officer (COO), Operations, Growth Strategy, Media, Fractional COO
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