Rafael W Price
Verified Expert in Support and Operations
Support & Operations Expert
Cumming, GA, United States
Toptal member since February 11, 2026
Rafael is a results‑driven technical account manager with deep experience in SaaS implementations, client success, and workflow optimization. He is known for turning complex processes into simple, scalable solutions that boost efficiency and customer satisfaction. Adaptable and analytical, Rafael focuses on delivering impact fast.
Expertise
- Client Engagement
- Data Analytics
- Financial Management
- Presentations
- Software Procurement Support
- Teams
- Testing with Dummy Data
- Training
Work Experience
Technical Account Manager
Yardi
- Served as the single point of contact for controllers, chief information officers (CIOs), and state agency directors, driving alignment, decisions, and seamless execution across complex implementations.
- Implemented Texas mortgage relief on Yardi, trained 170 case managers, streamlined workflows, and enabled support for more than 60,000 households with over $60 million disbursed.
- Directed Yardi SaaS implementations, driving smooth onboarding and adoption. Boosted invoice accuracy by 25%, strengthened client relationships, and delivered training, increasing user confidence while reducing recurring issues.
Property Manager
The Conner Group
- Partnered directly with directors and senior partners to drive alignment, clarify priorities, and accelerate decision‑making across complex, high‑visibility initiatives.
- Increased occupancy to 92% through targeted leasing strategies and operational improvements, successfully preparing the property for sale by optimizing financials, stabilizing performance, and ensuring a seamless transition for ownership.
- Drove Resident First events that strengthened community engagement, elevated the resident experience, and boosted retention by creating consistent, high‑touch interactions that built trust and loyalty.
Education
Bachelor's Degree in Finance
Johnson & Wales University - Providence, RI, USA
Skills
Tools
Confluence
Business Function Support
Training
Product Support
Teams
Administrative Operations
Presentations, Processes, Audits
Collaboration Tools
Zoom
Communication
Client Communication
Operations
Software Procurement Support
Productivity Suites
Microsoft OneNote
Troubleshooting
Testing with Dummy Data, Incognito Mode Testing Guidance
CRM & Sales Tools
Salesforce
Customer Support
Customers
Skill Ladders
Onboarding
Other
Yardi Voyager, Yardi Elevate, YardiCRM, Client Engagement, Microsoft 365, Angular Admin, Financial Management, SaaS, Team Leadership, Data Analytics, Operations Management, Customer Support
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring