Raul Cirasino, Support and Operations Expert in Copenhagen, Denmark
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Raul Cirasino

Support & Operations Expert

Copenhagen, Denmark

Toptal member since February 11, 2026

Expertise
Customer Service Representative
Bio

Raul is a customer support and operations professional with experience in SaaS and hospitality-tech environments. An expert at working closely with customers and internal teams to support onboarding, resolve issues, and improve workflows, he is calm under pressure, communicates clearly, and takes ownership until problems are solved. Raul learn products quickly and enjoys turning customer feedback into practical improvements.

Expertise

  • Cross-team Communication
  • Email Drafting
  • High Volume Tickets
  • Message Clarity Review
  • Outbound Support
  • Structured Thinking

Work Experience

Client Support and Sales Coordination

2025 - 2025
Total Clean
  • Identified operational needs and positioned solutions accordingly.
  • Fostered constructive relationships with stakeholders to prioritize operational needs.
  • Gained insight into customer lifecycle management and business operations.

Customer Service Agent

2023 - 2024
Booking.com
  • Managed high-volume inbound communication via phone, email, and chat.
  • Maintained accurate case records using internal CRM and support systems.
  • Followed structured procedures while delivering a high-quality customer experience.
  • Recognized as a top customer service agent with a certificate of achievement.

Operations Assistant

2022 - 2023
Points Me (Yine SRL)
  • Supported inbound and outbound client conversations across European markets.
  • Collaborated closely with internal teams to support customers' onboarding.
  • Assisted with lead qualification, follow-ups, and CRM updates utilizing HubSpot.
  • Developed structured communication and organization skills in a SaaS environment.

Skills

Tools

Zendesk, Intercom, Slack

Customer Support

Communication

Communication

Email Drafting, Client Communication, Message Clarity Review

CRM & Sales Tools

HubSpot CRM, Outbound Support

Project Management Tools

Notion

Sales Operations

CRM

Other

Google Workspace, End-to-end Ownership, Customer Lifecycle Management, Value Creation, Following Structured Procedures, High Volume Tickets, Problem Management, Structured Thinking, Cross-team Communication

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