Raul Cirasino
Verified Expert in Support and Operations
Support & Operations Expert
Copenhagen, Denmark
Toptal member since February 11, 2026
Raul is a customer support and operations professional with experience in SaaS and hospitality-tech environments. An expert at working closely with customers and internal teams to support onboarding, resolve issues, and improve workflows, he is calm under pressure, communicates clearly, and takes ownership until problems are solved. Raul learn products quickly and enjoys turning customer feedback into practical improvements.
Expertise
- Cross-team Communication
- Email Drafting
- High Volume Tickets
- Message Clarity Review
- Outbound Support
- Structured Thinking
Work Experience
Client Support and Sales Coordination
Total Clean
- Identified operational needs and positioned solutions accordingly.
- Fostered constructive relationships with stakeholders to prioritize operational needs.
- Gained insight into customer lifecycle management and business operations.
Customer Service Agent
Booking.com
- Managed high-volume inbound communication via phone, email, and chat.
- Maintained accurate case records using internal CRM and support systems.
- Followed structured procedures while delivering a high-quality customer experience.
- Recognized as a top customer service agent with a certificate of achievement.
Operations Assistant
Points Me (Yine SRL)
- Supported inbound and outbound client conversations across European markets.
- Collaborated closely with internal teams to support customers' onboarding.
- Assisted with lead qualification, follow-ups, and CRM updates utilizing HubSpot.
- Developed structured communication and organization skills in a SaaS environment.
Skills
Tools
Zendesk, Intercom, Slack
Customer Support
Communication
Communication
Email Drafting, Client Communication, Message Clarity Review
CRM & Sales Tools
HubSpot CRM, Outbound Support
Project Management Tools
Notion
Sales Operations
CRM
Other
Google Workspace, End-to-end Ownership, Customer Lifecycle Management, Value Creation, Following Structured Procedures, High Volume Tickets, Problem Management, Structured Thinking, Cross-team Communication
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