Stephanie Academia
Verified Expert in Support and Operations
Support & Operations Expert
Victoria, BC, Canada
Toptal member since March 16, 2026
Stephanie is a service-oriented and results-driven management, operations, and communications professional with more than 9 years of experience supporting leadership teams, coordinating operational initiatives, and delivering clear, effective communication across organizations. Experienced in providing high-level executive support, Stephanie also contributes to project coordination and operational process improvements that enhance efficiency and collaboration.
Expertise
- Administration
- Business Writing
- Canva
- Digital Marketing
- Microsoft 365
- Operations Management
- Project Support
- SharePoint
Work Experience
Project Coordinator and AP Admin Specialist
Island Health
- Coordinated the building and implementation of Basware, an accounts payable (AP) automation system within the finance and reporting team.
- Supported the design and maintenance of electronic and paper-based filing and distribution systems for a variety of records and files.
- Provided executive and administrative support. Investigated, gathered, and compiled information on issues and drafted reports outlining alternative options and recommendations.
- Organized successful leadership sessions both in-person and online on a quarterly basis.
Communications Officer and Content Writer
BC Public Service Agency
- Ensured communication materials were accurate, appropriately tailored in language and tone for the audience, consistent with public service agency policy, and compliant with government communications standards.
- Consulted with program managers and subject-matter experts to identify communications priorities, requirements, and objectives.
- Recommended options and approaches to achieve communications objectives, including strategies for communicating new or emerging policies, initiatives, or projects.
- Wrote and edited a variety of communication materials, including web content, articles, editorials, brochures, publications, speaking notes, briefing notes, presentations, and other written communication products.
Education
Diploma in Business Administration
University of Victoria (UVic) - Victoria, Canada
Bachelor's Degree in Nursing
University of San Carlos (USC) - Cebu City, Philippines
Skills
Tools
Jira Service Management, Asana, ClickUp, Trello, WordPress
Communication
Business Writing
Documentation
Call Notes
Marketing Tools
Canva
File Storage
SharePoint
Customer Support
Communication
Other
Microsoft 365, Digital Marketing, Operations Management, Operations, Administration, Content Writing, Web Content, Administrative Assistance, Human Resources (HR), Healthcare, Electronic Health Records (EHR), Healthcare Services, Project Support, Call Agent, HubSpot, Wix, Employment Law, International Relations, Psychology & Mental Health, Web Design
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