Steve Ake
Verified Expert in Support and Operations
Support & Operations Expert
Lagos, Nigeria
Toptal member since March 11, 2026
Steve specializes in helping organizations build structured operational systems that keep teams aligned, efficient, and productive. His professional background includes experience supporting operations, recruitment workflows, and project coordination across remote and distributed work environments. Steve works best with teams that need reliable operational support to maintain clarity, consistency, and momentum across internal processes.
Expertise
- HR Compliance & Regulatory Alignment
- Interview & Assessment Frameworks
- Operational Efficiency Improvement
- Performance Management & Coaching Programs
- Process Documentation & Standard Operating Procedures (SOPs)
- Project Coordination & Team Collaboration
- Talent Acquisition Strategy & Workforce Planning
- Team Training & Development Programs
Work Experience
HR Consultant
Soak Consulting
- Acted as a strategic HR business partner to healthcare startups and mid-sized staffing firms, aligning HR strategy with business goals.
- Designed and implemented HR structures, recruitment processes, and operational workflows to support scalable growth.
- Integrated ATS and CRM systems to improve candidate tracking, reporting accuracy, and workforce planning.
- Advised leadership on performance management systems, workforce structure, and compliance-driven HR operations.
- Built recruiter training programs and performance frameworks, increasing team efficiency by 20%.
- Guided recruitment process optimization initiatives, reducing time to hire by 30%.
- Drove HR audits to ensure compliance with employment laws, regulations, and industry standards.
- Implemented remote team management best practices, improving engagement and accountability.
- Provided coaching and mentoring to HR teams, fostering professional development and improving internal HR capabilities.
Recruitment Manager
Prime Rate Staffing
- Drove end-to-end recruitment operations for healthcare professionals across multiple US states, ensuring timely placements.
- Developed and implemented talent sourcing strategies, increasing candidate quality and placement speed.
- Optimized recruitment workflows and processes, reducing time to fill positions by 25%.
- Integrated applicant tracking systems (ATS) and candidate relationship management (CRM) systems to improve candidate tracking, reporting accuracy, and workforce planning.
- Partnered with clients to ensure staffing alignment with regulatory and compliance standards.
- Designed candidate assessment frameworks and improved match accuracy.
- Streamlined recruitment coordination and documentation processes, improving operational efficiency.
- Optimized recruitment coordination and documentation processes, improving operational efficiency.
- Conducted data-driven audits of recruitment pipelines to identify bottlenecks and enhance hiring outcomes.
- Established metrics and dashboards to track recruitment KPIs, enabling real-time decision-making and reporting to clients.
Acting Recruitment Manager and Team Lead
One Stop Staffing Solutions
- Managed and coached a remote recruitment team, improving productivity, accountability, and retention.
- Established recruitment KPIs, reporting structures, and performance dashboards, increasing client satisfaction by 15%.
- Streamlined sourcing and screening processes using data analytics, reducing time to hire by 25%.
- Partnered with leadership to refine offer management and hiring workflows, improving offer acceptance rates by 18%.
- Implemented performance management frameworks for recruiters, boosting team efficiency and consistency.
- Designed and led recruiter training programs to enhance skills, improve candidate engagement, and reduce onboarding time.
- Collaborated with healthcare facility clients and internal stakeholders to improve workforce planning, resource allocation, and hiring strategies.
- Conducted candidate quality audits and pipeline analysis, ensuring high standards for client placements.
Education
High School Diploma in Marketing
Yaba College of Technology - Lagos, Nigeria
Skills
Tools
Slack, Google Analytics, WordPress, Asana, Trello
Administrative Operations
Continuous Improvement, Transcription, Calendar Management
Collaboration Tools
Zoom
Communication
Stakeholder Communication
Productivity Suites
Google Docs, Google Sheets
Project Management Tools
Wrike, Airtable
Research
Market Research, Source Vetting
Sales Operations
CRM
Scheduling & Meetings
Scheduling
Skill Ladders
Onboarding
Tool Features
Reporting, Project Setup, Automations
Automation & No-code
n8n
Documentation
Call Notes
Professional Skills
Data Annotation
Security & Privacy
HIPAA
Other
Brand Management & Positioning, Customer Engagement & CRM Management, Competitive Analysis, Workflow Optimization & Process Documentation, HR Strategy & Business Partnering, Recruitment Operations & Talent Acquisition, Performance Management & KPIs, Employee Engagement, HR Policy Design & Organizational Development, Workforce Planning & Succession Planning, Project Coordination & Remote Team Management, Stakeholder Communication & Collaboration, HR Systems & ATS/CRM Integration, HR Metrics & Analytics, Compliance-Driven HR Operations, Recruitment, Human Resources (HR), HRIS, JCAHO, Candidate Sourcing & Pipeline Development, Healthcare Staffing & Credentialing, Recruitment Process Optimization, Interview Frameworks & Candidate Assessment, ATS / CRM Integration & Management, Offer Management & Acceptance Rate Improvement, Remote Team Coordination & Collaboration, Workforce Planning & Resource Allocation, Recruitment KPI Development & Performance Dashboards, Process Documentation & Standard Operating Procedures (SOPs), HR Compliance & Regulatory Alignment, Talent Quality Audits & Candidate Experience Optimization, Recruitment Training & Coaching Programs, Pipeline Automation & Workflow Efficiency, Recruitment Team Management & Leadership, Remote Recruitment Operations, Interview & Assessment Frameworks, Talent Acquisition Strategy & Workforce Planning, Recruitment Data Analysis & Metrics Tracking, Performance Management & Coaching Programs, Team Training & Development Programs, Recruitment Marketing & Employer Branding, Data-driven Decision-making, Operational Efficiency Improvement, HRIS Systems, Workforce Strategy, HR Infrastructure Building, HR Transformation, Recruitment KPI Development, Automation, Operations, Media, Growth Strategy, Fractional COO, Chief Operations Officer (COO), COO, Business Strategy, Business Operations, Business Development, Webflow, Administration, HIPAA Compliance, Talent Management, Talent Strategy, Administrative Assistance, Digital Marketing Strategy & Campaign Planning, Project Coordination & Team Collaboration, Data Analysis & Marketing Metrics Interpretation, Copywriting, OSHA Compliance, Content Creation, Recruitment Technology Optimization, Call Agent, Subtitling, API Integration, Workflow Automation, JSON, Psychology & Mental Health, HubSpot, Research
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