William Linfoot
Verified Expert in Support and Operations
Support & Operations Expert
Harrogate, United Kingdom
Toptal member since February 16, 2026
William is an operations and training specialist with experience leading client implementations, onboarding, and process optimization in high-performance legal and corporate environments. Currently a site technical trainer at Williams Lea, he manages go-lives, SOP development, and continuous improvement initiatives. He has a background in Magic Circle legal workflow coordination and quality assurance. William is detail-driven, highly organized, and trusted to deliver under pressure.
Expertise
- Documentation Accuracy
- Performance Tracking
- Problem Solving
- Processes
- Proofreading
- Quality Control (QC)
- Technical Training
- Workflow
Work Experience
Site Technical Trainer
Williams Lea
- Ameliorated training and structural issues on a high-earning account.
- Fixed SOPs and filled gaps across our accounts, ensuring longevity of new starters and quality control.
- Led excellence sessions, focusing on continual improvement and best practices across accounts.
Proofreader & Workflow Coordinator
Williams Lea
- Undertook an overhaul of a 2,000-page document needed for a multimillion-pound deal.
- Succeeded in delivering high-end service to lawyers in 1 of the top 6 law firms in the world.
- Successfully managed the hub of the document department for a Magic Circle firm daily, triaging requests, liaising with clients, and delegating legal proofreading requests based on specialization.
- Went through the top legal proofreading training in the world, which has a 5% pass rate. Continually performed to standard, often adapting to new house style criteria and eliminating all errors between a scope of 12 job types in the department.
Skills
Administrative Operations
Processes, Quality Assurance (QA), Proofreading, Inbox Triage, Standard Operating Procedures (SOPs), Formatting
Communication
Client Communication, Stakeholder Communication
Customer Experience
Working Under Pressure
Customer Support
Documentation Accuracy
Knowledge Management
Training Material Review
Operations
Delegation
Professional Skills
Problem Solving, Deadline Management
Skill Ladders
Performance Tracking
E-sign & PDF
Adobe Acrobat
Other
Office 365, iManage, Microsoft Office, Workflow, Development, Quality Control (QC), Resource Allocation, Technical Training, Risk Management, Cross-departmental Collaboration, Management
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