Dhilan Kumar Patel
Verified Expert in Design
Designer
Hyderabad, Telangana, India
Toptal member since January 14, 2022
Dhilan is a lead experience designer with more than 15 years of experience designing enterprise-scale digital products and data-rich platforms. He has led design initiatives at Microsoft, Salesforce, and Adobe, working across global commerce ecosystems, cloud platforms, and complex enterprise workflows. Dhilan specializes in translating complex systems and information into clear, scalable user experiences that support effective decision-making and designing AI-powered design systems.
Portfolio
Microsoft Commerce
Auto Parts | Mobile App
Experience
- Product Design - 14 years
- Figma - 12 years
- Enterprise AI - 10 years
- UX Design - 10 years
- Dashboard Design - 10 years
- Enterprise Design - 8 years
- AI Powred - 4 years
- Claude - 1 year
Tools
- Claude
Work Experience
UI/UX Designer
Montgomery Psychiatry, P.C.
- Designed the entire registration app and the survey experience end-to-end.
- Defined a new design system and guidelines for the apps and scaled to a sustainable model.
- Created user journey maps, user stories, BRD, and guideline documents.
Product Designer
Asteria Film Co
- Designed various tools, such as AI-powered, studio file management, and workflow tools.
- Defined brand guidelines and a design system with customer components and workflow.
- Created user journeys, user flows, wireframes, and generated research insights.
Product Designer
Qumis Inc.
- Redesigned the visual policy comparison and QumisScore interface, transforming dense insurance and legal data into clear, actionable insights. This improved decision-making speed for users and enhanced trust in AI-driven recommendations.
- Led the design of the secure document vault and prompt library, ensuring users could organize, retrieve, and reuse prompts effortlessly. The intuitive workflows reduced friction, improved adoption, and reinforced trust in the platform.
- Designed the beta legal search feature, optimizing query flows and result presentation for both novice and expert users.
Product Designer (UI/UX)
MGR360, LLC
- Redesigned a flagship product, boosting engagement by 35% and conversions by 22%. Built a 10-person team and launched a design system that cut handoff time by 50% and improved quality scores by 40%.
- Aligned design with OKRs, driving a 15% feature adoption lift. Led 30+ workshops to speed up delivery by two weeks and shipped 5 prototypes with 90% usability success.
- Launched data-driven reviews, cutting design revisions by 25%. Piloted AI tools to 3x wireframing speed and improved accessibility, reaching 12% more users.
UX/UI Designer
Dash Applications LLC
- Designed dashboards and customised reports to personalize the customers' needs and enable more feature capabilities for faster understanding and velocity.
- Designed the design system to make it a modern experience and scalable with a consistent design language.
- Created user journey maps and workflows, synthesized the results, and generated actionable insights to connect back to the problem.
Lead UI/UX Designer
Dash Applications
- Worked on a data-heavy application to simplify and align it to the information design guidelines by reducing cognitive load and providing the user with a sensible data presentation with visualizations.
- Contributed to creating a design system to bring consistency and make the tool modern and fast in terms of experience, navigation, and interaction improvements.
- Created a set of report templates to keep the experience consistent for the user and the business needs and make it scalable across all verticals.
- Designed the wireframe, components, and high-fidelity mocks in Figma.
Principal Experience Designer
Salesforce
- Managed the design of the industry cloud with manufacturing.
- Led the team of three designers, mentoring and helping them achieve more.
- Collaborated with leadership to understand the pipeline and vision to align the experience.
Senior Experience Designer
Microsoft
- Joined the Azure Commerce and Ecosystems (C+E) team that helps businesses of all sizes fuel their growth by offering platform, cloud services, and tools to enable commerce across 240 markets.
- Led the product design and research of the enterprise commerce business that enables Microsoft's customers, partners, and global sales teams to acquire and manage Microsoft products.
- Envisioned and shaped the next-generation Bing Webmaster Tool at Microsoft, focusing on research and case studies on AI and ML.
- Helped webmasters and SEO specialists improve their website's presence on Bing search, building capabilities that provide insights and tools for superfast indexing, page traffic analysis, and SEO reports.
Experience Designer
Adobe
- Designed and delivered major product features to shape the next generation of design and prototyping tools at Adobe. Worked on Adobe XD as an experience designer.
- Worked closely with product management and engineering to analyze our usage pattern and help define our roadmaps. My major focus continues to be on modernizing Dreamweaver CC for web designers, developers, and students.
- Supported the Brackets open-source community and project while at the same team modernizing the code editor with Brackets as the new base. Brackets.io is an open-source project at Adobe.
Interaction Designer
Publicis Sapient
- Designed new products for various brands to meet people’s evolving digital lifestyles. Some of the brands I worked with include MasterCard, Harley-Davidson, Coca-Cola, Wegmans, Sun International, G6 Hospitality, Jeep, and MD Anderson.
- Collaborated with PMs to understand the concept and work on the initial ideas.
- Pitched the design to stakeholders in collaboration with business analysts and product owners.
Web Designer
Thomson Reuters
- Ensured cross-browser compatibility by writing W3C validated XHTML and using BrowserCam. Utilized float and position properties to align elements in the web page. Embedded Flash Shockwave files that need to be nested in the HTML application.
- Designed and created a layout for their quiz application presented on the Facebook website. Worked with PHP developers to integrate XHTML and PHP coding. Utilized Adobe Photoshop, Fireworks, and Illustrator for creating images.
- Used JavaScript to handle client-side validations and DHTML to create interactive web pages.
Web Designer and Application Developer
L2S Training and HR Solutions Pvt Ltd
- Built and edited HTML pages and proofread articles ready to be published. Utilized the Convio CMS. Provided technical support for internal organization members on how to use the application.
- Created HTML pages and designed and delivered emails, which are daily and weekly promotional e-newsletters. My duties involved adding and updating English and Spanish content on HTML pages.
- Designed banners and updated images on the website using Adobe Photoshop and ImageReady. Used Dreamweaver for creating HTML pages as required.
Education
Master's Degree in Interaction Design
IDC School of Design - Mumbai, India
Bachelor's Degree in Information Technology
Biju Patnaik University of Technology - Rourkela, India
Certifications
Accessibility in Action
Microsoft
Learning Data Science: Tell Stories with Data
Scrum Master Certified
SMC
Microsoft Certified Professional
Microsoft
Human Computer Interaction
Coursera
Master of Interaction Design
Lynda
Skills
Tools
Sketch, Slack, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop, Adobe Experience Design (XD), Photoshop CC, Bing Webmaster, Adobe CC, Microsoft PowerPoint, Salesforce Lightning Design System (SLDS), Figma Make, Claude, Confluence, Jira, Adobe After Effects, Adobe Experience Manager (AEM), AI Tools
Platforms
Figma, iOS, Android, Mobile, Salesforce, Azure, Webflow
Industry Expertise
Healthcare, Consumer Products, Banking & Finance
Languages
HTML, CSS, JavaScript, C++
Other
Microsoft 365, Design Thinking, User Experience (UX), Product Design, UI Design, UX Design, Wireframing, UX Prototyping, Management, Agile, Banner Design, App Design, Web UX Design, User Research, Design, Enterprise Design, Web Platforms, Web Search, Design Systems, Interaction Design (IxD), Human-computer Interaction (HCI), Certified ScrumMaster (CSM), Web Accessibility, Accessible Design, SEO Tools, Google Search Console, Web Design, Design Collaboration, Information Design, Responsive UI, Product Thinking, Digital Product Design, User Interviews, User Testing, Collaborative Design, User Validation, Data Visualization, Data, Mobile UI, Design Production, Mobile App Design, Mobile UX Design, User Interface (UI), Google Material Design, Responsive Web Design (RWD), Mobile UX, B2B2C, UX Audits, Dashboard Design, Web App Design, Responsive Design, Responsive Web Apps, Visual Design, Marketing Design, UI Components, SaaS, SaaS Design, Business to Business to Consumer (B2B2C), Web App UX, Web App UI, Rapid Prototyping, Interactive Prototypes, High-fidelity Prototypes, User Flows, Mobile UI Design, UX Wireframes, Low-fidelity Prototypes, Leadership, UX Strategy, UX Architecture, Software as a Service (SaaS), Logo Design, Style Guides, Layout, Branding, Prototyping, UI Prototyping, Product Strategy, Design Leadership, User Personas, User-centered Design (UCD), Dashboards, Component Libraries, Discovery Workshops, Data Collection, Journey Mapping, AI Design, Artificial Intelligence (AI), Heuristic Analysis, Mobile Design, Design Reviews, Stakeholder Engagement, UX Review, User Journeys, User Stories, Salesforce Sales Cloud, Salesforce Service Cloud, AI Prompts, Data Analytics, Artificial Intelligence as a Service (AIaaS), Enterprise AI, Enterprise Systems, AI Powred, User Experience Design, AI-powered Product Design, User Journey Maps, Competitive Analysis, Enterprise SaaS, Conceptual Design, Design Workshops, Customer Journey, Web Development, Graphic Design, Storytelling, Data Science, Microsoft Commerce Server, UX Research, B2C, B2B, Conversion Rate Optimization (CRO), Organic SEO, WordPress Design, Programming, Accessibility, MVP Design, Android App Design, Material Design, Mobile Game Design, Game Design, iOS App Design, Card Games, Interactive UI, Information Architecture (IA), Mobile Game UX, Microsoft Teams, Microsoft Copilot Studio, Agentic Frameworks, Consumer-facing Product Design, Generative Artificial Intelligence (GenAI), Agentic AI, Claude Code, Vibe Coding, Strategic Design Thinking
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