Kaushik is an experienced UX architect and UI designer. He has worked for many global IT and product heavyweights, mostly Fortune 100 companies such as Microsoft, Intel, Intuit, T-Mobile, Cisco, and more. He also has worked for numerous startups in San Francisco, Singapore, and Bangalore.
Worked as one of the Experience Leads for Customer Care products (Cloud and On Premise).
Learned Agile and UX collaboration methods including backlog grooming from user experience goals.
Defined customer research strategy and collaborated with product leadership to define the road map.
Worked on interactive prototyping and user research.
Defined cross functional alignment on delivering usage analytics framework.
Technologies: Agile Methods, HTML5
Principal Interaction Design & Innovation Lead
2010 - 2013
Led and managed innovation programs for the Center of Innovation & Experience Design.
Was awarded an excellent work performance review form the Intuit India Development Center.
Key responsibilities include bringing in creative synergies, and evangelizing design sensitivity among different technology, product, and platform work groups that ultimately produced delightful experiences for the customers across US and global markets (Singapore, UK, Canada, and India).
Responsible for creating customer-centered experiences for different usage contexts, roles, and delivery channels (web, mobile, and cloud).
Used Intuit's renowned 'Design for Delight' methodologies.
Collaborated with product management to device, design, implement, and analyze experiments.
Conducted training and coaching for internal resources to become Innovation Catalysts.
Senior Lead Consultant UX
Capgemini Inc. HK
2008 - 2010
Worked as a Sr. Lead Consultant for the clients in the Asia Pacific region. Engaged with HSBC Global User Experience groups, located across Hong Kong, UK, U.S., and Canada.
Worked with the HSBC Customer Research & Knowledge Management processes, contributing to the global practices and liaising with the Core Business Team at HSBC Group.
Created strategic customer experience projects included "Multi-channel Customer Experience Review Framework" for multiple global regions.
Other projects include Global Customer Experience Management Dashboards for MIS-related Balance Score Cards, and more.
Also contributed to managing the working relationships and project sourced from other clients such as RBS and Barclays Bank.
Technologies: iRise, Design Project Management
Media Lab Asia (Media Lab MIT)
2003 - 2004
Worked as a part of the e-development group, Media Lab MIT. Conducted contextual design research for the appropriate interface for functionally illiterate users of micro-finance systems and processes in rural India.
Some of the design projects involved developing low-cost handheld mobile computing devices with context-specific applications and services for the local communities supporting informal banking, micro- enterprise and trading processes in Indian villages.
Applied Human Centered Design principles and published research papers in ACM and IEEE conferences.
Collaborated with researchers at University of Washington, Cornell University, and the Indian Institute of Technology.
Developed interactive prototypes and installations.
Everyone from designers to clients to users desires meaningful products, but how much do we know about what it takes to make consumer experiences meaningful? Can the psychology of consumer experience inform our UX design strategies?
In this article, Toptal Freelance Designer Kaushik Ghosh shows us how to design products that connect with users beyond basic needs and functions. The process of "Meaning Making" through appropriate design interventions can lead to significantly higher engagement, passion, and commitment from users.
Certificate of Completion degree in Design Thinking for Business Innovation
University of Virginia, Darden School of Business - Charlottesville, Virginia (USA)
2013 - 2013
Master's degree in Communication & Interactive Design