Melisa Fejzic, Marketing Expert in Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
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Melisa Fejzic

Marketing Expert

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Toptal member since March 10, 2025

Bio

With nine years of experience in the IT industry, Melisa has developed strong proofreading, copyediting, and content refinement skills. She progressed from a profile content editor position to her current role as a marketing copywriter, conducting quality content reviews, ensuring clarity in written materials, and collaborating on best writing practices. As a marketing copywriter, Melisa crafts compelling content, refines messaging, and ensures consistency across marketing materials.

Project Highlights

eCommerce Landing Pages Transformation
Increased lead generation for a bridal studio by contributing to its ad and email copy through strategic copy efforts and layout enhancements.
Enhanced Content Creation Through AI
Reduced overall content creation time by nearly 30% while improving brand consistency across multiple client projects.
Multifaceted Email Marketing Campaigns
Helped increase average open rates by leveraging targeted messaging and data-driven insights.

Expertise

  • ChatGPT
  • Content Writing
  • Copy Editing
  • Google Docs
  • Microsoft Teams
  • Proofreading
  • Quillbot
  • Slack

Work Experience

Copywriter

2025 - PRESENT
Cartier - Main
  • Localized up to 100 operational policy documents to align with boutique-specific requirements while maintaining brand voice and regulatory compliance.
  • Revised existing procedures to improve clarity, reduce redundancy, and ensure consistency in tone, terminology, and formatting.
  • Collaborated with cross-functional stakeholders to validate the accuracy and applicability of adapted policies.
  • Ensured all documents adhered to internal standards and relevant regulatory guidelines through meticulous review and quality control processes.

Technical Writer

2025 - PRESENT
Infobip
  • Updated and proofread product pages to maintain style consistency and accuracy.
  • Implemented documentation in Visual Studio Code, managing content publishing and version control through GitHub.
  • Contributed to enhancing product documentation by providing feedback on existing workflows, suggesting improvements for user experience, and utilizing AI feedback to train models for optimal output, adhering to technical writing best practices.

Marketing Copywriter

2024 - 2025
Digital Silk
  • Developed ad copy and completed asset sheets for multiple digital campaigns, increasing audience engagement.
  • Conceptualized, edited, and proofread landing pages for eCommerce clients, including a bridal studio that saw an increase in lead generation.
  • Incorporated ChatGPT to streamline content creation, crafting GPT "agents" for reliable, brand-consistent output.
  • Collaborated with internal teams and clients during brainstorming sessions, providing strategic input on copy direction and marketing initiatives.
  • Created and refined email marketing campaigns for various industries (IT, storage, health supplements, etc.), improving open and click-through rates by leveraging data-driven insights.
  • Leveraged ChatGPT and created prompts to generate reliable content and reduce writing time for landing pages.

Profile Content Editor

2022 - 2024
Toptal
  • Produced and edited high-visibility professional profiles on Toptal landing pages, accurately highlighting each individual's expertise.
  • Collaborated with the Toptal team to refine copy structure, emphasizing key achievements and project experience to enhance candidate appeal.
  • Implemented SEO best practices to increase profile visibility, boosting acceptance and engagement rates.

Project History

eCommerce Landing Pages Transformation

Increased lead generation for a bridal studio by contributing to its ad and email copy through strategic copy efforts and layout enhancements.

I focused on creating impactful landing pages for eCommerce clients. One highlight was a bridal studio that struggled to drive leads. By conceptualizing and refining its landing pages—improving clarity, structure, and user flow—I helped increase the studio’s engagement and conversion rates. This experience sharpened my copywriting and editing skills and showcased my ability to craft compelling brand narratives that resonate with target audiences.

Enhanced Content Creation Through AI

Reduced overall content creation time by nearly 30% while improving brand consistency across multiple client projects.

A significant part of my role involved incorporating ChatGPT into content workflows. I developed GPT “agents” to quickly shape, format, and generate high-quality, reliable content and a consistent voice and tone for each client’s brand. These AI-driven processes allowed me to streamline production times for construction clients (tiles and glass) while maintaining creativity and accuracy. By collaborating on prompt strategies, I automated repetitive tasks, freeing more time for higher-level brainstorming and refinement efforts.

Multifaceted Email Marketing Campaigns

Helped increase average open rates by leveraging targeted messaging and data-driven insights.

I conceptualized and edited email marketing campaigns for various industries, from IT and storage solutions to Medicare, health supplements, and pharma. My responsibilities included writing compelling ad copy, filling asset sheets, and collaborating with client teams to ensure the final messaging was on point. Through this work, I honed my ability to adapt voice and style to each unique audience, contributing to improved open and click-through rates.

Data and Life Sciences

  • Not disclosed — Growth
  • Not disclosure — Not disclosed

Overview
Developed multi-touch email campaigns supporting industry events and conferences, focused on increasing engagement before, during, and after the event lifecycle.

Challenge
Initial event communication was too one-dimensional—focused on attendance rather than sustained engagement, leading to drop-off after the first touchpoint and limited post-event follow-up.

Structured campaigns into pre-event, during-event, and post-event sequences.
Shifted messaging from logistical (“join us”) to problem-led and value-driven.

Built progression across emails:
Awareness → introduce industry pain points
Relevance → highlight real-world impact
Action → drive booth visits/conversations
Follow-up → recover missed opportunities

Example Messaging
“Most events don’t fail—they’re just forgotten a few days later.”

Improved continuity across touchpoints.
Supported stronger post-event engagement and follow-up conversations.
Reduced drop-off between initial outreach and meaningful interaction.

American Towing

  • Not disclosed — Not disclosed
  • Not disclosed — Not disclosed

Developed cold, direct-response messaging for service-based businesses targeting new audiences with no prior brand awareness.

Challenge
Capturing attention quickly in saturated markets where audiences are not actively seeking the service or are comparing multiple providers.

Approach
Focused on high-impact opening lines that reflect real user pain points.
Applied a no-fluff, direct-response style inspired by service urgency and reliability.
Incorporated emotional undertones tied to trust, urgency, and dependability.

Example Messaging

“Car’s dead. You’re stuck. You don’t need options—you need someone who shows up.”

“Most businesses don’t have a demand problem—they have a follow-up problem.”

Increased engagement in cold audience segments.
Improved clarity and immediate relevance of messaging.
Strengthened connection with audiences through direct, relatable tone.

Vendor Lead Generation Campaigns

  • Not disclosed — Not disclosed
  • Not disclosed — Not disclosed

Created ad and campaign copy targeting bridal studios and event vendors, focused on improving lead quality and increasing booking conversions.

Challenge
Vendors were receiving inquiries but struggling to convert them into confirmed bookings—leading to frustration and inconsistent revenue.

Approach
Identified key friction point: inquiry → booking gap.

Built messaging that balanced:
Emotional context (weddings, once-in-a-lifetime events)
Business pressure (revenue, reliability, consistency)
Focused on immediate relatability in opening lines

Example Messaging
“You’re getting inquiries—but how many of them actually turn into booked brides?”

Increased relevance and resonance with the target audience.
Improved lead engagement and response quality.
Positioned service as a solution to a clearly defined problem.

Education

2021 - 2024

Bachelor's Degree in English Language and Literature

University of Sarajevo - Sarajevo, Bosnia and Herzegovina

Skills

Core

Brand Marketing, Copywriting, Marketing, Email Campaigns, Content, Search Engine Optimization (SEO), Content Creation, Paid Advertising, Content Marketing, Writing & Editing, SEO Content, Digital Marketing, Email Marketing, Lead Generation, Audience Engagement, Audience Targeting, Cold Emailing

Platforms & Tools

Quillbot

Business Models

B2B

Technical

Direct Response Marketing

Other

Gmail, Microsoft Word, Proofreading, Copy Editing, Slack, Microsoft Teams, Google Docs, Google Sheets, ChatGPT, Documentation, Content Writing, Claude Code, Technical Documentation, Portfolios, SEO Copywriting, AI Prompts, Email Content, Blogs, Advertising Copy, Social Media Content Writing, AI Social Media Content Creation, B2B Marketing, AI Content Creation, Tone of Voice, Markdown, Technical Writing, Visual Studio Code (VS Code), GitHub, AI-based Content SEO, B2B Lead Generation, Cold Outreach, Cold Email Marketing

Collaboration That Works

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