

Daniel Hatton
Verified Expert in Product Management
Product Manager
London, United Kingdom
Toptal member since November 22, 2021
Dan is a product leader specializing in turning complex ideas into scalable SaaS, AI, and enterprise products. He has launched enterprise platforms used by 10,000+ users, built and scaled product teams, and delivered 100+ product discovery and innovation workshops, identifying £100+ million in opportunities. His sweet spot is working entrepreneurially, leading cross-functional teams to turn ambitious ideas into high-impact products, from concept to MVP and scale.
Project Highlights
Expertise
- Agile Product Management
- Artificial Intelligence (AI)
- Minimum Viable Product (MVP)
- Product Discovery
- Product Leadership
- Product Strategy
- SaaS
- User Research
Work Experience
Founder
News Agency
- Built an AI-powered news aggregation and analysis platform that ingests and summarizes global news sources.
- Designed the product architecture and AI pipelines for automated news collection, analysis, and synthesis.
- Experimented with LLM-driven content synthesis, automated research pipelines, and editorial automation.
- Developed tools that analyze narratives and trends across multiple global news sources.
Product Lead
Carrier - Residential - Mobile Apps Product Management
- Reduced cloud infrastructure costs by 35% by modernizing the cloud architecture and implementing Kubernetes-based orchestration and cost-efficient infrastructure patterns.
- Launched a market-leading energy integration platform connecting Carrier’s mobile app with multiple energy-management providers, enabling customers to optimize energy consumption during peak demand periods.
- Developed product and marketing assets (videos, product narratives, and sales materials), enabling internal teams and partners to successfully commercialize the platform.
- Led the restructuring of a 35-engineer cloud team into cross-functional delivery pods, introducing scalable development processes that significantly improved delivery velocity and code quality.
- Defined product strategy and roadmap for connected energy services.
- Coordinated cross-functional teams across product, engineering, and commercial functions.
- Delivered enterprise-grade integrations with multiple external APIs.
Head of Product
ATHLO
- Defined and executed the product strategy and roadmap for a Fitness Tech platform, aligning leadership, engineering, and product teams around a clear delivery plan.
- Built the product and engineering organization in-house, transitioning development from outsourced teams to a high-performing internal team.
- Implemented a data-driven product development framework using Mixpanel, Metabase, and UXCam to improve product decisions and user insight.
- Introduced continuous user discovery, establishing regular customer feedback calls and embedding user insights directly into product development.
- Delivered multiple high-impact product features that drove 30% month-on-month growth over a 6-month period.
- Led Series A fundraising preparation, producing investor materials including market sizing, competitor analysis, and financial projections.
- Led cross-functional teams across product, design, and engineering.
- Collaborated closely with the founder, the leadership team, and investors on the company strategy.
- Owned the full product lifecycle from discovery through delivery.
Head of Product
Healthcare Startup
- Reorganized product, design, and engineering teams to improve delivery efficiency and accelerate product development cycles.
- Implemented a data-driven product management framework in Jira, enabling structured prioritization of the product backlog and clearer strategic decision-making.
- Established continuous discovery processes, including user interviews, Hotjar behavioural analytics, and product dashboards built in Retool.
- Translated user insights into rapid product improvements, delivering multiple high-impact features, including a batch messaging system for healthcare providers.
- Defined the long-term product roadmap and strategy in collaboration with senior leadership.
- Led cross-functional alignment between product, engineering, and commercial teams.
Innovation & Design Manager (Contract)
Bain & Company
- Brought in on multiple projects as a contractor to oversee the design of new MVPs for various parts of Bain's business.
- Ran innovation and design workshops with senior stakeholders to draw out required features and functionality for MVP designs.
- Ran user testing sessions with clients to determine the desirability of MVP designs.
- Managed two UI/UX designers to create wireframes and prototypes for the client.
Product Manager
Legaltech Startup
- Led a two-week product discovery engagement for a legal-tech client alongside design and engineering leads, translating business needs into a fully scoped MVP backlog and delivery roadmap.
- Facilitated intensive discovery workshops with product teams and stakeholders, aligning business requirements, technical feasibility, and user needs.
- Built and executed the delivery plan for the MVP, running agile ceremonies and coordinating cross-functional teams to ensure milestone delivery.
- Designed service blueprints and user journey maps and flows.
- Validated product hypotheses through stakeholder and user interviews.
Product Manager
A Vertical Community
- Worked to create a new app concept based on the founders' ideas. This involved market research, user journey mapping, creating customer personas, and creating low-fidelity wireframes that could be passed on to the designer.
- Created a product backlog and split it into releases based on product and business strategy. Worked with a tech lead to scope out estimated build costs.
- Supported the founders with creating the pitch deck and gathering necessary collateral for their first fundraiser.
- Conducted user testing (both through surveys and video calls) and synthesized feedback to both suggest new product features and validate existing assumptions around the backlog and build plan.
Product Lead
Wellbeing Social Network
- Led Series A fundraising preparation, creating the investment narrative and working directly with founders and investors to refine the pitch deck.
- Defined the product strategy and roadmap, aligning founders, product teams, and stakeholders around a scalable product vision.
- Oversaw cross-functional delivery teams, including engineering, analytics, and volunteer teams, building the Android version of the product.
- Conducted extensive user research and product testing, translating insights into new product features and improvements.
- Built early analytics frameworks to track product performance.
Innovation Lead
PwC
- Built PwC’s Innovation Services team from 3 to 25 people, establishing strategy, operating model, and OKR frameworks to scale innovation capabilities across the firm.
- Delivered 100+ design sprints and innovation workshops, identifying over £100 million in revenue and cost-saving opportunities for enterprise clients.
- Supported 20+ internal products from concept to MVP and 10 through scale, developing business cases that secured £1+ million in internal investment funding.
- Designed PwC’s accelerator program, creating a structured framework for identifying, validating, and scaling new products within the firm.
- Coached product managers and innovation teams across the organization, embedding modern product management practices.
- Built a global network of startup partners, design agencies, and academic specialists to support innovation programs.
- Conducted ongoing user testing and desk research to inform the development of our services.
- Introduced design thinking and lean startup methodologies across the firm.
Product Manager - Digital Transformation Tool
PwC
- Worked with a specialist, cross-functional team to understand the digital transformation market and the client’s needs; raised the investment and developed a tool to enable our clients to learn how emerging technology would impact their business.
- Led six concept testing sessions with executive directors from FTSE organizations.
- Created an MVP with an offshore development team using Scrum and then iterated this MVP using customer and user feedback.
- Rolled off a product that had already been used to facilitate 10+ conversations with £1.5+ million in the sales pipeline.
- Chaired the biweekly steering committee meetings with the senior partners.
- Created and tracked the product roadmap and backlog using Jira; prioritized features for sprints.
- Performed content management responsibilities, including building and maintaining a catalog of 200+ use cases for consultants to take to clients.
- Created several documents, such as UX guides, user guides, and more.
- Built target operating models for several industries, and mapped out where different technologies would impact these operating models.
Founder & Product Lead
PwC
- Designed and launched a B2B SaaS platform used by 10,000+ employees across PwC UK, securing funding from the firm’s innovation incubator.
- Led the full product lifecycle, including product design, roadmap creation, and rollout strategy.
- Built a firm-wide adoption strategy, including marketing campaigns, executive sponsorship, webinars, and a network of champion users.
- Partnered with senior leaders and FTSE 100 clients to develop a marketable enterprise SaaS proposition.
- Made the strategic decision to sunset the product based on data insights, demonstrating disciplined product leadership.
- Handled continuous design and development using quantitative and qualitative data (user interviews, surveys, focus groups, and data dashboards).
Reward Analyst
PwC
- Advised FTSE 100 companies on executive and employee remuneration structures, analysing complex financial and governance data.
- Designed long-term incentive plans and performance-linked bonus schemes for major UK organizations.
- Produced director remuneration reports for inclusion in annual reports, ensuring regulatory compliance.
- Collaborated with tax and legal specialists to ensure international regulatory compliance.
Project History
Building an AI-powered News Intelligence Platform
Around 50% of people no longer read the news.
Modern news consumption is fragmented, and readers must scan multiple publications to truly understand events, due to competing narratives and bias across outlets.
News Agency is an AI-powered platform that automatically collects news stories from multiple sources and processes them through LLM-based pipelines to create neutral news summaries of the top stories for the day, and shows how each outlet frames the same news.
I designed the product architecture, research workflows, and automated pipelines that transform raw news into structured insights.
The platform demonstrates how AI can dramatically reduce the time required to understand complex global events and orient to the news.
Scaling PwC's Innovation Services Team
Led on the design and development of an innovation services team.
While I was at PwC, I led the design and development of our innovation services team. The brief that we were given was to provide world-class innovation services (design sprints, workshops, an accelerator) to enable product teams across PwC and clients to quickly and effectively ideate and grow new or existing products.
I led on the service design and brought new members into the team, training them in doing so. I also defined our team strategy using OKRs and would report to senior leadership to showcase our measures of success. By the time I left PwC, we had delivered over 100 sprints and workshops to the business (and delivered several client services), identifying and driving forwards a variety of big-ticket and smaller-scale cost-saving and revenue-generating opportunities.
Driving 30% Month-on-month Product Growth at a Fitness Tech Startup
https://www.athlo.app/- 30% — Month-on-month Product Growth for Six Consecutive Months
The fitness tech platform needed a clearer product strategy, stronger user feedback loops, and a more scalable development structure to support growth.
When I joined, a prototype had been built by an outsourced development team, but the app needed significant work before it could be launched and scaled effectively.
As head of product, I defined the product strategy and roadmap while building a fully in-house product and engineering team.
I introduced continuous discovery processes, including user interviews and product analytics using Mixpanel and UXCam. These insights informed the development of new product features and improvements, including our decision to focus solely on building an iOS app, as the majority of our users were iOS users.
I also supported Series A fundraising preparation by developing investor materials (including market analysis and financial projections).
Product improvements drove 30% month-on-month growth for six months and created a scalable foundation for future development.
Events Platform for Large Companies | Balance
Led the design and development of an events platform for large companies, "Balance," rolled out firmwide at PwC.
When I joined PwC, I noted that there were lots of extra-curricular opportunities, but no way to get involved with them; there were several intranet systems and mailing lists, but it was very difficult to find out about the opportunities that were available to staff, and therefore difficult to expand your network across the firm.
I pitched an idea to bring all of these opportunities together in one simple to use platform, connecting people at PwC and ultimately scaling to connect staff at different organizations. I raised investment from the executive board to develop Balance, built a team, sourced a development agency, and designed and developed the product, before rolling it out UK-wide and to the Middle East firm.
At its peak, it had 10,000 active users, with hundreds of events being created and attended every week. Ultimately, due to changing investment practices and the lack of a rigorous product culture at PwC (at that time), the product was decommissioned. Still, the experience gave me the product bug!
Other Experience
Education
Bachelor's Degree in English
University of Nottingham - Nottingham, United Kingdom
Certifications
Business Analytics Nanodegree
Udacity
Associate Chartered Accountant
Institute of Chartered Accountants in England and Wales
Skills
Tools
Google Docs, Figma, Jira, Prototyping on Paper (POP), Tableau, Microsoft Power BI, Slack, Zoom, Asana, Google Analytics, Hotjar
Paradigms
Scrum, Agile Product Management, User Testing, Mobile App Design, Agile, B2C, Marketplace Platforms, Rapid Prototyping, Requirements Analysis, Kanban, B2B2C, Agile Project Management, Business to Business to Consumer (B2B2C), Low Code, Conversion Rate Optimization (CRO), DevOps, Testing, Continuous Deployment
Platforms
Mixpanel, Firebase, Alteryx, Blockchain, Blockchain Platforms
Industry Expertise
Sports, Health & Wellness, Financial Services, Marketplaces, Premium Content Subscriptions
Other
Data Analytics, Business Design, Writing & Editing, Workshop Facilitation, Ideation Workshops, Offshore Team Management, Design Sprints, User Research, Innovation, Workshops, Pitch Presentations, Product Roadmaps, Product Development, Product Management, Product Owner, Leadership, New Product Development, Early-stage Startups, Digital Product Management, Minimum Viable Product (MVP), Product Strategy, Go-to-market (GTM) Strategy, People Management, Product Leadership, Product Discovery, Fintech, Business Cases, Conceptualization, Ideation, Mobile App Development, Technical Product Management, Backlog Management, Scope, Discovery, B2B Product Management, Revenue Strategy, Financial Modeling, Customer Discovery, Competition Research, Client Relations, Wireframe to Product, SaaS, Apps, User Requirements, Financials, Value Proposition, Web & Mobile Applications, Team Leadership, Miro, Business Plan Consulting, Community, Product Strategy Consultant, Chief Product Officer (CPO), Google, UXCam, Mobile Applications, Web App Development, Executive Presentations, Project Management, Requirements, Diagrams, Artificial Intelligence (AI), Video Conferencing, Technical Writing, Business Analysis, A/B Testing, Concepting, Budget Modeling, Cross-platform App Development, Process Analysis, Wellness, Web Platforms, Two-sided Communities, Market Opportunity Analysis, Vendor Management, Data Visualization, Accounting, Financial Analysis, Business Management, MVP Design, Innovation Strategy, Strategy, Agile Sprints, Concept Testing, Lean, Lean Canvas, Business Model Canvas, Business Models, Project Management, Literature Review, Discovery Workshops, Contract, Service Design, Process Mapping, Market Sizing, Market Research, Wireframing, Coaching, Presentations, Content Management Systems (CMS), Content Management, User Stories, Objectives & Key Results (OKRs), Board Presentations, Backlog Grooming, Feature Backlog Prioritization, Sprint Planning, Product Marketing, Cross-functional Team Leadership, Stakeholder Management, Platforms, Two-sided Marketplaces, User Experience (UX), User Journeys, System Process Mapping, User Flows, Project Scoping, Mobile Design, Product Design, User Interface (UI), Proof of Concept (POC), Mobile Payments, Roadmaps, Mockups, Lean UX, Process Design, Feature Prioritization, Growth Hacking, Growth, Growth Strategy, Product Launch, B2B, Documentation, UX Documentation, Mobile Apps, Competitor Analysis & Profiling, Consulting, Portfolio Management, Business Strategy, Customer Journey, Quality Assurance (QA), Customer Interviews, Project Planning, Requirements, Feature Planning, Budgeting, Product Planning, Mobile UI, Mobile UX, Training & Training Content Development, Management, Business, Management Consulting, Business Consulting, Structure & Organizational Design, Software as a Service (SaaS), Business to Business (B2B), SaaS Product Management, Data Aggregation, Opportunity Assessments, Digital Transformation Program Management, Technical Project Management, Communication, Scaling, Content Marketing, Data Analysis, Business to Consumer (B2C), Cost Estimation, Requirements & Specifications, Scope of Work (SOW), Monetization Models, Monetization, Product Coach, Market Research & Analysis, APIs, API Integration, Project Estimation, Product Requirements Documentation (PRD), Development, Feature Roadmaps, Product Growth, Cost Management, Social Networks, Business Process Modeling, Business Processes, Business Process Analysis, Quantitative User Research, Continuous Discovery, Digital Product Development, Feasibility Studies, Product Lifecycle Management (PLM), Digital Services, Pricing Models, Journey Mapping, Customer Experience, Project Timelines, Director of Product, Go-to-market Plans, Pricing, Business Development, Business Administration, Software Development Lifecycle (SDLC), Pricing Strategy, Metabase, Market Research Analyst, Documentation, Vendor Selection, No-code Development, AI Integration, Internet of Things (IoT), Private Equity, Corporate Tax Planning, Business Taxation, UX Design, Operating Models, Prototyping, Kanbanchi, iOS, .NET, Solution Architecture, Microsoft PowerPoint, Sales, MongoDB, Back-end, Front-end, Community Management, Community Growth, Community Development, SaaS Design, Enterprise SaaS, Planning Poker, Startups, eCommerce, eCommerce UX, Tax Systems, Responsive Web Design (RWD), eCommerce Platforms, Web Design, Android, Online Payments, Income Tax, Rewards Programs, UI Design, Social Media, Edtech Design, Affiliate Management, Production, Technical Design, Pitch Decks, Sprints, User Personas, Subscriptions, Product Sales, Google API, Google APIs, Google Calendar, Customer Service, Customer Success, Jira Administration, Jira Administrator, Data-driven Dashboards, Dashboards, Dashboard Design, Dashboard Development, Account Management, Restructuring, Hiring, Interviews, Interim CPO, Head of Product, Integration, Advertising, Marketing, User Feedback, Machine Learning, Large Language Models (LLMs), Automation, Data Pipelines, Web Applications, Information Architecture (IA), Prompt Engineering, AI Tools, AI Workflows, AI Product Strategy, Product Analytics, Data-driven Decision-making, Fundraising, Spanish
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