Eamon Sousa
Verified Expert in Project Management
Project Manager
São José dos Campos - State of São Paulo, Brazil
Toptal member since January 17, 2019
Eamon is a senior program manager with 18 years of experience running complex, multi-vendor delivery programs across SaaS, eCommerce, and enterprise software. He specializes in turning ambiguous pre-build phases into structured execution, aligning distributed vendors, internal teams, and executive stakeholders around a single operating rhythm. Eamon's engagements include managing budgets up to $5 million, coordinating globally distributed teams, and delivering enterprise platforms.
Project Highlights
Expertise
- Agile
- Agile Project Management
- Business Development
- Discovery Workshops
- Program Management
- Project Management
- Project Management Professional (PMP)
- Scrum
Work Experience
Agile Project Manager
RW3 LLC
- Protected product velocity and client commitments through a key team-member transition, owning end-to-end delivery on a client-facing learning platform.
- Moved client enhancement requests from intake to production by leading Agile ceremonies with a globally distributed engineering team, balancing high-demand client asks against platform-wide priorities.
- Shipped clean releases across QA, UAT, and deployment by coordinating release management end-to-end, catching integration issues before they reached clients.
- Integrated new AI capabilities into the platform roadmap by scoping technical work with engineers and translating feasibility to clients and internal stakeholders.
- Designed an agentic PMO on Claude with a canonical record schema, reasoning prompt pack, custom workflow skills, and sensitivity-tiered reporting; the client CTO requested an extension to additional business functions.
Founder & Principal
DIKE Digital
- Founded and operate an independent program and portfolio management practice, delivering delivery governance, AI-assisted operations, and multi-vendor coordination for enterprise clients through Toptal.
- Owned the full commercial lifecycle as sole principal: client acquisition, scoping, delivery, and account management, with complete strategic and operational accountability.
- Built operational infrastructure from zero, without playbooks or organizational support: client intake, delivery frameworks, financial management, and vendor coordination.
Agile Project Manager
RW3 LLC
- Protected product velocity and client commitments through a key team-member transition, owning end-to-end delivery on a client-facing learning platform.
- Moved client enhancement requests from intake to production by leading Agile ceremonies with a globally distributed engineering team, balancing high-demand client asks against platform-wide priorities.
- Shipped clean releases across QA, UAT, and deployment by coordinating release management end-to-end, catching integration issues before they reached clients.
- Integrated new AI capabilities into the platform roadmap by scoping technical work with engineers and translating feasibility to clients and internal stakeholders.
Senior Project Manager
McFadyen Digital
- Led Mirakl and Adobe Commerce marketplace implementations for global B2B and B2C brands, coordinating developers and QA through sprint iterations in a SAFe release train.
- Forecasted a delivery risk from month two on a shared-codebase build, escalated early to leadership and the client, and held the slip to two months rather than letting it compound.
- Worked directly with the CEO as liaison between delivery teams and client sponsors, translating business goals into executable plans.
- Built the first prototype of an AI-assisted delivery management framework, using Power Automate to consolidate risk and scope data from separate sources into one database, left running in production.
Project Manager
PTC
- Delivered customer-facing PLM and SLM implementations for aerospace, automotive, and healthcare manufacturers, covering deployment, configuration, integration, testing, and user adoption.
- Ran a $2M parallel Servigistics deployment for an aerospace client, splitting a shared planning environment into two compliant platforms after a compliance rule moved the Defense unit onto separate infrastructure.
- Led the data migration and integration for the dual-instance implementation, managing source-to-target mapping, automated transformation pipelines, and validation to reconcile 80% of overlapping business rules and 40% of part catalogs.
- Ran the version upgrade and the platform split in parallel with two on-site teams under one architect without disrupting commercial operations. Client reported a 30% reduction in planning cycle time following the deployment.
- Delivered Servigistics service parts management for global healthcare manufacturers, including Philips and GE Healthcare.
- Managed PLM implementations on PTC Windchill for aerospace and commercial-vehicle manufacturers, handling product structures with millions of parts under revision control, engineering document workflows, and access governance.
Instructor
Clarify Treinamentos
- Worked as a project management instructor in advanced project management and Scrum programs.
Project Manager
Venturus
- Delivered a custom MRP platform across six organizations on a two-year, $1M program, replacing a legacy SAP planning module across warehouse, procurement, planning, and production. Cut what-if scenario analysis from 2 working days to under 80 minutes.
- Secured planner adoption of the new calculation engine by validating it against manual calculations during on-site UAT, converting initial distrust into sign-off.
- Led a $5M product testing program with distributed cross-company teams, reducing product faults 20% on a mission-critical product.
- Oversaw the development of several mobile application projects, including Android customization, application development and support, and content creation.
Instructor
Dinamus Consultoria
- Acted as a project management consultant and instructor in leadership and executive coaching programs.
Post-grad Coordinator
Faculdades Integradas IPEP
- Acted as the overall coordinator for a post-graduate program at IPEP and ensured that the students completed their current classes and oversaw the strategic and operational planning for the new courses.
- Coordinated the academics for the Project Management MBA.
- Oversaw the definition of the MBA curriculum structure, classes schedules, and the selection of professors.
- Worked as a professor for the project management and strategy modules for all of the MBA courses.
Project History
Supply Chain System Development
Managed the development and deployment of an MRP system to support supply chain planning.
• Oversaw a team of 25+ people to form six different companies that were geographically distributed.
• Managed a budget of $6 million.
• The new system led to a 1,000% performance improvement for scenario planning (what-if analysis).
Services Management Project for the Aerospace Industry
A parallel implementation of a spare parts planning system to two different business units.
• Managed two teams for a parallel implementation of a spare parts planning system for an aerospace company, during a 1.5-year timeframe.
• The project involved both on-premise and cloud hosting.
Creation of Training Material for a PMI GO Chapter
Wrote two chapters myself—Risk Management and Human Resources Management—and reviewed three chapters.
• The project aimed to create training content for a PMP Certification preparation course at the PMI GO chapter.
• The training material is currently being reviewed to be published by the Project Management Institute (PMI).
Joint Function Test
Managed geographically dispersed teams to create a new testing department.
• It had a $5 million project budget.
• A major result of this project was that it reduced the number of product faults by 20%.
Toad Escape Mobile Game
Managed and produced the Toad Escape game (for both Android and iOS platforms).
Toad Escape is a project that I’ve worked as a project manager and game producer—leading the team from conception to the publication of the game in the app stores.
Ecompensa
Managed the software and hardware development project.
This was a reverse logistic project for the safe disposal of cell phones and batteries.
Education
Master of Business Administration Degree in Business Administration
Fundação Getulio Vargas - Campinas, Brazil
Bachelor's Degree in Electrical Engineering
UNICAMP - Campinas, Brazil
Certifications
Certified Scrum Master
Scrum Alliance
Project Management Professional (PMP)
Project Management Institute (PMI)
Skills
Tools
Jira, Trello, Trac, Asana, Project Management & Work Tracking Tools, Microsoft Project, RAID Log, Microsoft PowerPoint, Confluence, Figma, GitHub, Claude, Wrike, Slack, Miro, Microsoft Power BI, SQL, Salesforce
Paradigms
Scrum, Agile, Agile Project Management, Agile Workflow, User Acceptance Testing (UAT), Implementation Project Management, Agile Delivery, Change Management, Kanban, AI Project Management, UX Design, Azure DevOps, Machine Learning Operations (MLOps), DevOps
Industry Expertise
Digital Marketing, Automotive, Aerospace & Defense, Electronics, Telecommunications, Sustainability, Education Technology (Edtech)
Platforms
Android, Monday.com, WooCommerce, Amazon Web Services (AWS), Azure, Enterprise Resource Planning (ERP), Microsoft Power Platform
Other
Project Management Professional (PMP), Project Management, Discovery Workshops, Program Management, Agile Program Management, Waterfall, Technical Project Management, Project Discovery, Backlog Management, Cost Management, IT Project Management, Product Requirements Documentation (PRD), Product Roadmaps, Project Planning, Web Project Management, Project Budget Management, Project Timelines, Enterprise Project Management, Cross-functional Coordination, Stakeholder Management, Facilitation, Documentation, Cloud, Communication, Resource Management, Technical Program Management, Risk Management, Cross-functional Team Leadership, Executive Reporting, Gantt Chart, Hybrid Project Management, Process Mapping, Progress Reporting, Project Coordination, Project Delivery, Project Tracking, Reporting, Status Updates, Software Development, IT, Scrum Master, Project Reporting, Stakeholder Alignment, Governance, Sprint Planning, Coordination, Operations Management, Project Planning & Execution, Team Coordination, Web Development, Capacity Planning, Acceptance Criteria, Sprint Retrospectives, Scope Management, Project Leadership, C-suite, Agile Product Delivery, Business Requirements, Release Management, Intake, Workflow, Consulting, Delivery Management, Client Communication, Client Management, Communications Management, Workshops, User Stories, Software Development Lifecycle (SDLC), Team Leadership, Roadmaps, Technical Delivery Management, Project Scoping, Product Delivery, Technical Product Management, Training, E-learning, Project Management Office (PMO), PMO Processes, Distributed Team Management, Stakeholder Communication, Project Estimation, Certified Project Manager, Projects, Project Scheduling, Microsoft, System Integration, Cross-functional Collaboration, Integration, RAID, Client Relationship Management, Client Delivery Management, Cross-team Dependency Management, Service Management, Operations, Complex Operations, Leadership, Scheduling, Software Project Management, Portuguese, Certified ScrumMaster (CSM), Cost Estimation, Forecasting, eCommerce, Supply Chain, Artificial Intelligence (AI), Business Analysis, Requirements, Budget Planning, Large Language Models (LLMs), Product Strategy, Data Migration, Manufacturing, Product Management, Product Owner, PMO Governance, Organizational Design, Enterprise Change Management (ECM), Electrical Engineering, Performance Metrics, Payment Gateways, AI Tools, Software as a Service (SaaS), Learning Management Systems (LMS), Business Processes, Process Transformation, Microsoft Copilot, AI Adoption, OpenAI, Gemini, API Integration, Workflow Automation, Portfolio Management, Digital Transformation, AI Agents, Process Optimization, SaaS, Objectives & Key Results (OKRs), Chief of Staff, Startups, Advisory, Workflow Optimization, Dependency Management, PMO Frameworks, Customer Service Management (CSM), Linear, Agile Coaching, Teaching, Generative Artificial Intelligence (GenAI), Go-to-market (GTM) Strategy, Business Consulting, Managed Services, Service Delivery Management (SDM), Startup Consulting, PMO, Business Operations, Process Improvement, Finance, EOS, System Migration, Marketing, Mobile Development, Minimum Viable Product (MVP), Spanish, Contract Manufacturing, Strategy, Responsible AI, Jira Query Language (JQL), Business Development, Product Lifecycle Management (PLM), Program Increment Planning, ClickUp, Notion, Teams, Google Meet, UI Design, Quality Assurance (QA), AI Integration, Web Applications, Single Sign-on (SSO), Multi-factor Authentication (MFA), Okta, Machine Learning, Vendor Management, OpenAI API, AI Marketing, Paid Advertising, Media and Internet, Gaming Platforms, Project Management in Gaming, Environmental, Social, and Governance (ESG), API/Services Architecture, Enterprise Startups, Database Architecture, Release Train Engineer (RTE), Scaled Agile Framework (SAFe), SAFe 6, Workday, Microsoft Azure, Account Management, Legal Technology (Legaltech), Regulated Industries, Application Monitoring, Data Engineering, Data, Solution Architecture, Entrepreneurial Operating System (EOS), Business Transformation, BPM, Technical Architecture, Management Consulting, Operational Technology (OT), Operational Transformation (OT)
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