Jenniffer Alvarez, Project Manager in Bellevue, WA, United States
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Jenniffer Alvarez

Verified Expert  in Project Management

Project Manager

Location
Bellevue, WA, United States
Toptal Member Since
November 8, 2021

Jenniffer is a business and IT engineer with 12 years of experience in the IT field. She has a passion for helping customers achieve their goals. In her many years of experience, Jenniffer has worked as a project manager, a program manager, and most recently, a technical project manager. She has extensive knowledge of how technology works and what makes a product successful.

Project Highlights

Quizcovery Web App
Developed and launched a trivia game web application called Quizcovery for Discovery Latin America.
Walmart MX eCommerce Core Functionality Migration and Re-engineering
Successfully migrated the merchandise and finance functionality for Walmart Mexico eCommerce from on-premises to Azure Cloud Services.
DevOps Adoption
Adoption of DevOps culture, processes, and tools for an Oracle internal team.

Expertise

Work Experience

Technical Project Manager

2019 - 2020
Wizeline
  • Managed the development of a web application of trivia games named Quizcovery for Discovery Latin America. The purpose of this project was to help the Discovery network reach a broader audience.
  • Led the migration of the accounting and finance module to Azure Cloud for Walmart Mexico. The platform was re-engineered to reduce incidents, have a single source of truth, increase productivity, and reduce infrastructure costs.
  • Supported innovative product solutions and drove customer roadmaps. Managed multidisciplinary teams to deliver value to Wizeline’s customers. Focused on the development of high-performing teams.

Project/Program Manager

2014 - 2019
Oracle
  • Coordinated the adoption of CI/CD development methodologies for an entire organization.
  • Coordinated an effort to significantly reduce the number of incidents across an entire organization. Successfully implemented and rolled out a new cloud-based ticket tracking tool for the OAL organization.
  • Designed and directed a data provisioning process to support AI and machine learning product development.

Project Manager Internship

2013 - 2014
General Motors
  • Participated in the implementation and adoption of the ITIL methodology for incident management.
  • Created, maintained, and managed internal communication with executives about the internship program.
  • Collaborated closely with the IT support team to identify areas of opportunity for the incident management process.

Project Manager Internship

2012 - 2013
Procter & Gamble
  • Monitored the internal processes for the human resources team to identify areas of opportunity and create action plans to improve the whole process.
  • Participated in an effort to reduce the overtime costs of the workforce and improve the overall employee experience.
  • Led the volunteer program for social awareness and coordinated several events to raise money to help local educational institutes.

Quizcovery Web App

https://www.quizcovery.com/

Developed and launched a trivia game web application called Quizcovery for Discovery Latin America.

I managed all activities related to the agile development cycle of the web application. One of the critical elements of my role was risk management, identifying risks in advance, and creating mitigation plans to ensure the project was successful. I also helped with conflict resolution among the engineering team members. As the main point of contact between the product owner and the engineering team, I helped define the requirements and the design of the roadmap.

Walmart MX eCommerce Core Functionality Migration and Re-engineering

Successfully migrated the merchandise and finance functionality for Walmart Mexico eCommerce from on-premises to Azure Cloud Services.

I managed a team of seven software developers, one quality assurance engineer, and one technical writer. Conflict resolution among the members of the team was an important task that I oversaw. I also led as the main point of contact between the client and the engineering team, managing stakeholders' needs and keeping close communication with all of them. I supervised the project's schedule, roadmap, and overall timeline, ensuring that critical deadlines were completed on time.

DevOps Adoption

Adoption of DevOps culture, processes, and tools for an Oracle internal team.

I coordinated a training campaign for the entire team of over 2,000 people. I also helped with implementing and releasing a new release management tool to help adopt CI/CD and test-driven development (TDD). I tracked vital metrics to make sure that the adoption was successful.

Oracle Service Cloud (OSvC) Implementation

There was a corporate mandate to migrate to OSvC for ticketing management for an internal team. We had a deadline of one year to move everyone to this new system.

I analyzed the limitations of the current ticketing system so I could make a case to convince people to move to the new system and avoid resistance as much as possible. I helped with the set up and configuration work that needed to be done before the teams could start using the system. I then designed a campaign to start with the transition. I decided to start with some early adopters based on the volume of tickets and their willingness to adopt the transition. I chose three of the over 30 teams available. Then I moved to a bigger group of teams (over 20 teams). Finally, I moved the last group of people, the resisters. The transition took around eight months, and we were ready with 100% of the teams using the new system by the initial deadline.

Data Provisioning Process for Oracle Internal Teams

I created a standardized process to provision data between different teams at Oracle.

I established a process where the requesting team would open a ticket from my team; I would then make an initial analysis and identify local and highly restricted data. Then, I involved the SMEs and owners of each data set to coordinate data retrieval. I then included the security team, who was responsible for the masking of the data. Finally, I involved the team accountable for the storage of the data. I created a post on the company's wiki to know the current process and start a request quickly and efficiently. I built a strong relationship with the security team, the SMEs, and the storage team, so they would prefer to communicate with the team over the wiki post if any of them received a request that didn't come from the standard process. That way, we ensured all appeals followed the standard procedure and provided the data that was transferred securely.
2009 - 2014

Bachelor's Degree in Business and IT

Monterrey Institute of Technology and Higher Education - Monterrey, Mexico

DECEMBER 2020 - DECEMBER 2023

AWS SysOps Administrator Associate

Amazon Web Services

MARCH 2020 - MARCH 2023

AWS Solutions Architect Associate

Amazon Web Services

JUNE 2019 - JUNE 2020

Certified SAFe Scrum Master

Scaled Agile, Inc.

AUGUST 2017 - AUGUST 2022

Certified Associate in Project Management (CAPM)

Project Management Institute (PMI)

Tools

Jira, Confluence, Slack, Zoom, Google Sheets

Platforms

Amazon Web Services (AWS)

Paradigms

Agile Project Management, Agile Software Development, DevOps, Requirements Analysis

Other

Waterfall Methodology, IT Project Management, IT Administration, Software Development Lifecycle (SDLC), Scaled Agile Framework (SAFe), Program Management, Collaboration, Communication Management, Risk Management, Customer Success, Scrum Master, SAFe 4 Advanced Scrum Master, Software Design, System Migration, Product Management, Project Design & Management, Cloud Computing, Conflict Resolution, Business Requirements, Stakeholder Management, Team Building, Project Coordination, Implementation, Training, System Implementation, Project Management, Security, Incident Management, Process Improvement

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