Mohamed Zouaghi
Verified Expert in Project Management
Project Manager
Riyadh, Riyadh Province, Saudi Arabia
Toptal member since June 12, 2020
An ex-Googler and PMP certified, Mohamed is a skilled technical project manager and agile coach with 13 years of experience in the IT field. He's worked as a full-time employee with three Fortune 500 companies: Google, ADP, and Hewlett Packard Enterprise. Mohamed's successfully managed projects in more than ten different countries related to multiple areas: ERP implementation, website, eCommerce, app performance monitoring, QA automated framework, and datacenter infrastructure implementation.
Project Highlights
Expertise
- Application Monitoring
- Business Intelligence (BI)
- Data Centers
- Human Resources (HR)
- QA Automation
- Technical Project Management
- eCommerce
Work Experience
Agile Project Manager
Arribatt
- Served as the technical project manager of the KOTC (Kuwait Oil Tanker Company) fleet monitoring project—ensuring delivery by managing a team of six technical consultants (technologies: SiteScope, Operations Bridge Manager, Network Node Manager).
- Worked as the technical project manager of the Motorola configuration management project for IT services in Oman—overseeing the project initiation and planning phases.
- Wrote a number of high-level designs for fleet-performance-monitoring projects.
Agile Project Manager | Agile Coach
Advanced Technologies for IT
- Established a vision and strategic plan for the Saudi company between 2020 and 2023.
- Worked as a member of the company executive board and led several efforts related to business development topics and strategical decisions.
- Set up a Jira service desk automation environment which handles customers support contracts from end to end.
- Acted as a senior technical project manager and established a DevOps culture within the team which succeeded to automate the orchestration and monitoring of applications running within Google Cloud Platform and Amazon.
- Acted as a PMO manager and established PM best practices within the company based on PMP PMI principles and agile values. My role was to establish all process and to elaborate technical and procedural documents.
- Served as the agile coach for multiple scrum teams—ensured the training and mentoring of scrum masters, product owners, and scrum team members.
- Ensured that all Odoo ERP projects were managed and delivered the highest level of quality while respecting the scope, schedule, and costs. It had more than 200 Odoo users.
- Wrote RFP responses to several projects and provided both project management and technical proposals.
- Fulfilled the role of a product manager for the company's HR product. I ensured the development, the marketing, and project delivery of the HR implementation projects.
- Project sponsor of a Saudi mobile app which links requesters to advisors so they can chat and have live conversions. I secured and supervised the needed resources and defined the appropriate technology stack along with leading customer relationship.
Agile Project Manager
Automatic Data Processing
- Built-up from scratch the center of excellence QA program and team and put in place quality management services delivery to internal R&D product development teams for Southern Europe based on agile concepts.
- Interacted with lead developers and product owners on a daily basis to align QA automation product roadmap, requirements, and timelines which kept KPIs under control.
- Served as the agile coach for the QA CoE team and introduced, trained, coached several team members to scrum and agile concepts.
- Served as the project leader of test automation based on Java, Selenium, Serenity BDD, and Jenkins.
- Implemented coding best practices based on GiFlow, code reviews, and pull requests using Bitbucket.
- Served as the cross-border manager of eight QA and software engineers between Tunisia and France.
- Designed and developed an automated testing framework that covers web-based application automated testing. The framework is integrated within a CI software product and is based on Java, Maven, Jenkins, Selenium, Cucumber, and Serenity BDD.
Senior Operations Engineer
- Set up and led—as technical program manager—a physical fleet health life cycle program from scratch aiming to improve hardware anomaly detection and handling within Google Datacenter globally. I wrote all technical and project documents.
- Contributed to Python coding quality by writing and reviewing 350+ Google codebase and was a member of the Python Readability Certifier board (This team certifies Google engineers so they can write and submit their code to Google code repository).
- Designed and developed monitoring solutions, dashboards, and reports that aimed to keep all defined KPIs under control (based on Google Cloud Stack Django/Python, Google Cloud SQL, Bootstrap, and Kubernetes); used Google Data Studio.
- Mentored and coached junior team members on both technical and functional aspects; was rewarded by regional operations director for the mentoring and coaching quality.
- Served as the active member of the Google interviewers team, assessed hardware, Linux, networking, and Data Center knowledge, and performed 60+ interviews. Elected as “EMEA Hiring Hero” by the Google Recruiting team in Deccember 2014.
- Delivered presentations, tech talks, and training to a global and regional audience (e.g., “hardware network troubleshooting”, ”maintenance activity lifecycle”, “SQL crash course”, “coding in Google”). Founded the Google Belgian Coding Club.
- Provided monthly and quarterly analytical reports related to maintenance activity to Google directors and top management audience.
- Optimized assets and resources across multiple projects and maintenance operations—ensuring SLO compliance in the EMEA region.
- Designed and coded several tools and services based on Python, Google Cloud SQL, JavaScript, Bootstrap, and Kubernetes. Served as a team lead of three engineers.
- Wrote and participated in writing postmortem reports which describe and analyze Google infrastructure incidents along with enumerating learned lessons and future mitigation plans. Reports were read and commented by Google VPs.
Technical Consultant
Hewlett Packard Enterprise
- Worked as an HP cloud systems and HP Blade systems consultant and designed effective and appropriate solutions to several HP African customers.
- Served as the technical lead within a service delivery team of HP networking, server, and storage products.
- Provided a number of pre-sales consulting, technical guidance, hands-on assistance, and technical issues and served as the point of contact for mission-critical HP customers.
- Designed and delivered a number of projects with the following technology stack: HP 3PAR, Hitachi, HP storage, HP-UX, HP Monitoring software solutions, VMware, and HP-UX High Availability Cluster.
Project History
eLearning Platform Product Manager
Succeeded to pilot a team of 10 cross-functional developers to build up an eLearning platform in less than two months. The platform has generated 500k in less than a month and has a potential of growth of 500% times in the upcoming six months.
My team succeeded to produce eight gradual versions with sprints of two weeks.
My responsibility was to produce the product roadmap, to formalize epics and stories, and to follow-up with the team on a daily basis.
Technology stack: Python, Flutter, Big Blue Button, virtual rooms, and Jenkins.
Project Management of an ERP System Implementation for a KSA University
Managed the project from the discovery phase until the project delivery—respecting budget, schedule, and scope along with delivering a workshop session to all university employees to help them ramp up with the new system.
eCommerce Website
Managed the launch of digital services of a Saudi company which allowed them to increase their benefits by 400%.
Technologies: React, PHP Laravel, MySQL, Bootstrap
Fleet Infrastructure Monitoring
Managed a project that implemented 100% of the application monitoring which gave the client (a major Kuwaiti petrol player) full visibility on the infrastructure, allowing him to drastically improve his incident management process.
Maintenance Dashboard for Google Employees
Launched and managed the maintenance dashboard used internally by a team of 800 Google maintenance team members—allowing them to increase productivity by 40% and to decrease logistics mistakes by 20%.
Technologies: Google Cloud SQL, Python, Django, Kubernetes, Bootstrap
BI Project Management Dashboard
Managed the project and built a project management dashboard that facilitated the effective control of multiple project costs—giving visibility to project directors on the whole project portfolio and allowed more efficient resource management.
QA Automation Framework
Designed and managed the building of the QA automation framework which improved HR application testing process and allowed to speed up release process by 300%.
Technologies: Java, Selenium, Serenity BDD, Cucumber, Jenkins, Bitbucket
Education
Master's Degree in Computer Networking and Telecommunications
University of Carthage - Tunis, Tunisia
Certifications
Project Management Professionals (PMP)
PMI
Skills
Tools
Jira, Google Docs, Project Management & Work Tracking Tools, SQL, Git, Google Data Studio, Confluence, Jenkins, Odoo, Slack, Oracle ERP, Asana
Paradigms
Behavior-driven Development (BDD), Agile Project Management, Scrum, Agile, Kanban, UX Design, Change Management
Platforms
Google Cloud Platform (GCP), Ubuntu, Enterprise Resource Planning (ERP), WordPress
Industry Expertise
Healthcare
Other
Project Management, Python, Test Automation, Scrum Master, GitFlow, QA Automation, Data Centers, Technical Project Management, EMEA, French-English Translation, French-Arabic Translation, Technical Hiring, Technical Reports, Technical Consulting, User Stories, Requirements, Portals, IT Project Management, Documentation, Technical Documentation, IT Operations Management (ITOM), Estimations, Technical Leadership, Waterfall Methodology, Program Management, Project Timelines, Software Development, Jira Administration, Projects, Workflow, Vendor Selection, Technical Program Management, Agile Transformation, Digital Project Management, Project Scoping, Dashboards, Project Delivery, Django, Selenium, MySQL, Application Monitoring, Human Resources (HR), eCommerce, Risk Management, People Management, IT Service Management (ITSM), Business Intelligence (BI), ISTM Service Desk, APIs, QA Testing, Mobile Apps, Middle East, Arabic-English Translation, Product Delivery, Agile Coaching, Project Planning, Educational Portals, Knowledge Management, E-learning, Project Management Professional (PMP), Team Management, Project Tracking, Project Estimation, System Integration, Request for Proposal (RFP), PMO, Project Management Office (PMO), Software as a Service (SaaS), Organizational Design, Data Analysis, ERP Implementation, Data Engineering, Software Documentation, Consulting, PMI, Resource Management, Stakeholder Management, Jira Administrator, PMO Development, Agile Program Management, Jira Automation, Java, Video Conferencing, Product Development, Product Owner, Laravel, Mobile, Social Media, Certified Project Manager, Smartsheet, Learning, Cloud, Flutter, WebRTC, Learning Management Systems (LMS), Product Management, Technical Product Management, Startups, Payment APIs, Discovery Workshops, Backlog Management, API Integration, CRM APIs, New Product Development, Operating Models, Strategic Planning, Mobile Applications, Technical Writing, Business Transformation, Business Process Improvement (BPI)
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