Nikola Rendulic, Project Manager in Zagreb, Croatia
Nikola Rendulic

Project Manager in Zagreb, Croatia

Member since March 31, 2019
With robust communication and leadership skills, Nikola is a senior technical PM, that excels at building performing virtual teams, agile delivery, and bridging the gap between business and IT. He is PMI-ACP and PMP certified, skilled in digital transformations, cloud computing, and web development. Nikola has led strategic projects for clients like UPC, EDF, Telefonica/O2, British Gas, Mastercard, Sophos, and Erste Bank.
Nikola is now available for hire

Project Highlights

Education

Select Certifications

Employment

  • Engagement Manager | Digital Transformation Leader

    2019 - PRESENT
    Maven Mule
    • Oversaw agile coaching, drive team enablement and setting personal development goals.
    • Performed a business analysis (as-is and to-be process definitions, requirement gathering, backlog refinement, and prioritization).
    • Created high-level-solution designs (object modeling, system landscape, and API definition).
    • Defined MVPs, drove estimations and planning, and built project roadmaps.
    • Oversaw engagement management and customer success.
    • Designed system integrations along with choosing optimal integration methods.
    • Handled project contracts, budget management and invoicing.
    • Oversaw the Atlassian suite (Service Desk, Jira, Confluence) setup, administration, and optimizations for support services and project work.
    • Defining company processes (marketing, sales, office admin, operations, discovery and designs, development and release management, finances), ISO 9001 (QMS) and ISO 27001 (ISMS) certification.
    • Oversaw marketing and sales operations (email campaigns automations, LinkedIn campaigns, lead and opportunity managment, forecasting, and pipeline managment).
  • Senior Technical PM | Managing Consultant | Head of PMO

    2012 - 2019
    CloudSense
    • Oversaw and ran discovery, design and planning workshops.
    • Managed a professional services (consultancy) team of 60+ IT consultants (developers, SAs, BAs, and PMs).
    • Set and adopted global delivery methodologies (agile, PM policy, BA framework, SA templates, development standards, release management).
    • Served as a recovery director and aided the swift recovery of troubled Salesforce transformation projects.
    • Acted as an agile coach for big programs and quickly built performant delivery teams.
    • Managed resources, portfolios, contracts, and project budgets.
    • Drove creation, refinement, prioritization, and estimation of product backlogs and created the timeline and staffing plans.
    • Translated business requirements into solution designs and technical requirements.
    • Advocated for the adoption of the Jira and Atlassian suite, transparency through Jira reporting and best practices.
    • Handled the Atlassian suite (Service Desk, Jira, Confluence) setup, administration, and optimizations, for support services and project work.
  • Senior Project Manager | Head of PMO

    2009 - 2012
    Erste Bank
    • Ran strategic transformation projects, across multiple business units, with multiple vendors and large IT team.
    • Translated business requirements into technical requirements.
    • Managed the project portfolio, ensured the adoption of common PM policy and ensured consistent reporting toward the board on all projects.
    • Drove discovery, design, and planning workshops with business, IT, and vendors.
    • Ran business process analysis and definition of as-is and to-be processes, defined wireframes, together with business and technical requirements.
  • Product Manager for eChannels

    2006 - 2009
    Erste Bank
    • Oversaw the delivery of new services on eChannels.
    • Defined product/service roadmaps.
    • Established the business requirements for the IT team.
    • Carried out vendor management.
  • Developer | Test Manager

    2003 - 2006
    NetworkStar Kate
    • Composed code in .NET.
    • Developed test scripts.
    • Implemented test automation.
    • Provided end user training sessions.
    • Produced user guides and technical documentation (UML).

Project History

  • Salesforce Native eCommerce Solution
    Migrated a tourist website to Salesforce and streamlined the eCommerce and mobile app sales journeys into a seamless UX.

    For a global self-guided city investigation/entertaining tours company, I led the digital transformation of their sales and order fulfillment processes on Salesforce, and streamlining the E2E journeys across different sales channels and business units.

    Tasks Accomplished:
    • Driven process workshops, requirements definition and refinement sessions with the client and developers
    • In only few months with small relatively inexperienced team built CMS capability on Salesforce,
    • Released a new websites and mobile application for client's different business units in different countries.
    • Introduced a payment gateway and multi-currency support
    • Made the product management processes fully configurable and aligned with out-of-the-box Salesforce practices.

    ROLES: Scrum Master | Success Manager | Business Analyst

  • UPC Telecom B2B Digital Transformation (Switzerland)
    Served as a recovery PM—stabilizing and delivering a successful project that previously had issues and inadequate governance.

    Before I joined, a very complex and challenging digital transformation project was about to get terminated. After I joined as a recovery PM, we revisited a governance-and-delivery mode and stabilized the project. After a few months, we developed a solution that reached commercial launch. Then a pure agile methodology was used, adding its own challenges as this for the first time, for most of the team members to use agile on such a sophisticated program.

    ROLE: Recovery PM

  • EDF (Electricity de France) Luminus B2C Digital Transformation
    Served as a recover PM and took over the management of a B2C project and in months—rolling out a solution with great success.

    EDF Luminus digital transformation resulted in fully automated B2C journeys across multiple channels, all on the Salesforce platform.

    The project ended with significant success. As a result of the B2C digital transformation success, CloudSense was given a B2B project, an upsell of major licenses, and a longterm support contract.

    ROLE: Recovery PM by CloudSense

  • MavenMule.com Website
    In a very short time and with a small team, rebranded ISV company, released a modern, responsive web and set SMM strategy.

    MavenMule had only two months to handle rebranding and creating a new website, but they didn't want to compromise on the quality.

    Tasks Accomplished:
    • Promptly found the design studio.
    • Collaborated successfully with the MavenMule executive team.
    • Created the whole content for the new website.
    • Contracted the delivery of key components related to web, rebranding, SMM and SEO.
    • Brought the new website to life in only a few months.

  • Telefonica Germany M2M Digital Transformation
    Delivered an M2M digital transformation project in an extremely short timeframe, transforming an E2E lead-to-cash process.

    An initial M2M CRM solution was brought into production after only three months. Later overall BSS M2M processes were integrated—resulting in highly automated efficient lead-to-cash processes.

    ROLE: Project Manager (PM) and Business Analyst (BA)

  • Professional Services Transformation (PSA)
    200 FTE professional services organization (IT and business consultants) was transformed with a new PSA in only three months.

    This project resulted in the introduction of a new PSA solution and integration of a lead-to-cash process for a professional services organization, MIS, and cross-organization real-time reporting on all aspects (profitability, utilization). It also ended up transforming how the sales', services,' and finances' organizations work.

    I delivered all of the definition and adoption aspects of the project mostly on my own (requirements, testing, rollout, training) while only 20 MD of external PSA consultants carried out the implementation.

  • Puma Energy Digital Transformation
    Served as a recovery manager—stabilizing the project and achieving a global rollout on time.

    The client's vision included a digital transformation of their global B2B business. A Salesforce platform was the solution.

    The project included more than 100 consultants (business and IT) globally. As the project ended in trouble, I was asked to recover one keystream. The solution was successfully rolled out after a few months of my involvement.

  • Corporate eBanking Solution (MultiCash)
    Managed and successfully implemented a new eBanking channel for large enterprise group clients.

    On this project, I managed and successfully implemented a new eBanking channel that allows large enterprise clients to manage their bank accounts.

  • Self-service Banking Zones
    Managed the opening first self-service zones for a bank, and introduced new self-service devices for retail customers.

    Erste Bank originally only focused on ATM machines. As part of the digital transformation strategy, I was responsible for defining and implementing the self-service strategy.

    I managed the opening of first self-service zones for the bank and introduced new self-service devices for retail customers (deposit ATMs, non-cash machines with miscellaneous eServices).

Education

  • Diploma study in management (mini MBA) degree in Business Administration
    2007 - 2008
    University of Zagreb, Faculty of Electrical Engineering and Computer Science - Zagreb, Croatia
  • Master's degree in Telecommunications and Informatics
    1998 - 2004
    University of Zagreb, Faculty of Electrical Engineering and Computing - Zagreb, Croatia

Certifications

  • PMI Agile Certified Practitioner (PMI-ACP)
    JUNE 2019 - PRESENT
    Project Management Institute (PMI)
  • Salesforce ADM 201
    DECEMBER 2012 - PRESENT
    Salesforce
  • Project Management Professional (PMP)
    MARCH 2011 - PRESENT
    Project Management Institute (PMI)
  • Project Risk Management
    AUGUST 2010 - PRESENT
    Krauthammer International

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