Nikola Rendulic

Nikola Rendulic

Zagreb, Croatia
Member since March 31, 2019
Along with a decade of experience in digital transformations in ICT, utilities, and finance, Nikola is a passionate PM (PMP, PMI-ACP), transformational leader and recovery PM. He’s successfully built performant teams and efficiently managed operational and strategic project aspects. Nikola has led IT consultancies and B2B/B2C transformations for clients like EDF, Telefonica/O2, UPC, British Gas, Mastercard, Sophos, and Erste Bank.
Nikola is now available for hire
Project Highlights
  • Agile
  • B2B
  • Banking & Finance
  • Professional Services
  • Project Management Office (PMO)
  • Project Management Professional (PMP)
  • Salesforce
  • Team Management
Select Certifications
  • Initiation and Recovery Director | Head of PMO
    2016 - PRESENT
    • Aided the recovery of troubled projects.
    • Defined and enforced the adoption of PM policy and processes.
    • Managed a professional services team of 60+ FTE.
    • Managed the portfolio.
    • Performed contract management.
  • Senior Project Manager | Managing Consultant
    2012 - 2016
    • Oversaw digital transformation projects on Salesforce.
    • Managed a professional services (consultancy) team of 60+ FTE.
  • Project Manager | Head of PMO
    2009 - 2012
    Erste Bank
    • Oversaw strategic projects.
    • Managed the project portfolio.
    • Reported to the board.
    • Defined and enforced the adoption of PM policy and processes.
  • Product Manager for eChannels
    2006 - 2009
    Erste Bank
    • Oversaw the delivery of new services on eChannels.
    • Defined product/service roadmaps.
    • Established the business requirements for the IT team.
    • Carried out vendor management.
  • Developer | Test Manager
    2003 - 2006
    NetworkStar Kate
    • Composed code in .NET.
    • Developed test scripts.
    • Implemented test automation.
    • Provided end user training sessions.
    • Produced user guides and technical documentation (UML).
Project History
  • UPC Telecom B2B Digital Transformation (Switzerland)
    As a recovery PM, stabilized and delivered a successful project that previously had great issues and inadequate governance.

    Before I joined, a very complex and challenging digital transformation project was about to get terminated. After I joined as a recovery PM, we revisited a governance-and-delivery mode and stabilized the project. After a few months, we developed a solution that reached commercial launch. Then a pure Agile methodology was used, adding its own challenges as this for the first time, for most of the team members to use Agile on such a sophisticated program.

  • Professional Services Transformation (PSA)
    200 FTE professional services organization (IT and business consultants) was transformed with a new PSA in only 3 months.

    This project resulted in the introduction of a new PSA solution and integration of a lead-to-cash process for a professional services organization, MIS, and cross-organization real-time reporting on all aspects (profitability, utilization). It also ended up transforming how the sales', services,' and finances' organizations work.

    I delivered all of the definition and adoption aspects of the project mostly on my own (requirements, testing, rollout, training) while only 20 MD of external PSA consultants carried out the implementation.

  • EDF (Electricity de France) Luminus B2C Digital Transformation
    As a recover PM, took over the management of a B2C project and in months, rolled out a solution with great success.

    EDF Luminus digital transformation resulted in fully automated B2C journeys across multiple channels, all on the Salesforce platform.

    I was involved as a recovery PM by CloudSense, and the project ended with significant success. As a result of the B2C digital transformation success, CloudSense was given a B2B project, an upsell of major licenses, and longterm support contract.

  • Telefonica Germany M2M Digital Transformation
    Delivered an M2M digital transformation project in an extremely short timeframe, transforming an E2E lead-to-cash process.

    An initial M2M CRM solution was brought into production after only three months. Later overall BSS M2M processes were integrated—resulting with highly automated efficient lead2cash processes.

    On this project, I performed in the PM and BA roles.

  • Puma Energy Digital Transformation
    As a recovery manager, stabilized the project and achieved global rollout on time.

    The client's vision included a digital transformation of their global B2B business. A Salesforce platform was the solution.

    The project included more than 100 consultants (business and IT) globally. As the project ended in trouble, I was asked to recover one keystream. The solution was successfully rolled out after a few months of my involvement.

  • Corporate eBanking Solution (MultiCash)
    Managed and successfully implemented a new eBanking channel for large enterprise group clients.

    On this project, I managed and successfully implemented a new eBanking channel that allows large enterprise clients to manage their bank accounts.

  • Self-service Banking Zones
    Managed the opening first self-service zones for a bank, and introduced new self-service devices for retail customers.

    Erste Bank originally only focused on ATM machines. As part of the digital transformation strategy, I was responsible for defining and implementing the self-service strategy.

    I managed the opening of first self-service zones for the bank and introduced new self-service devices for retail customers (deposit ATMs, non-cash machines with miscellaneous eServices).

  • Diploma study in management (mini MBA) degree in Business Administration
    2007 - 2008
    University of Zagreb Faculty of Economics and Business - Zagreb, Croatia
  • Master's degree in Telecommunications and Informatics
    1998 - 2004
    University of Zagreb, Faculty of Electrical Engineering and Computing - Zagreb, Croatia
  • PMI Agile Certified Practitioner (PMI-ACP)
    JUNE 2019 - PRESENT
    Project Management Institute (PMI)
  • Salesforce ADM 201
  • Project Management Professional (PMP)
    MARCH 2011 - PRESENT
    Project Management Institute (PMI)
  • Project Risk Management
    Krauthammer International

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