S M Shafiqul Islam, Project Manager in Dhaka, Dhaka Division, Bangladesh
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S M Shafiqul Islam

Verified Expert  in Project Management

Project Manager

Dhaka, Dhaka Division, Bangladesh
Toptal Member Since
October 19, 2021

Shafiqul is an experienced project manager, product manager, Scrum Master, and Agile leader with 15 years of expertise across diverse industries. Leveraging technical and leadership skills, he has successfully delivered numerous IT projects globally. His interpersonal skills and the ability to communicate effectively with various stakeholders drive project success. Certified as a PMP, PMI-ACP, and SMC, he brings a winning combination of waterfall, Agile, and iterative methodologies.

Project Highlights

TokuP - Parking Reservation Application for Japan
Oversaw the development and launch of TokuP, a Japanese parking reservation application.
Internet Banking App
Launched and managed several releases of this banking application both on web and mobile platforms.
Deligram Omni-channel eCommerce Platform
Led Deligram's product development team as a product owner and launched its web, Android, and iOS platforms.


Work Experience

Technical Product Manager

2020 - PRESENT
  • Joined the team as a delivery manager and oversaw an internet banking application Astha and an internal service request management application, our two most priority projects.
  • Supervised technical delivery, releases, and production issues for the internet banking application Astha, a critical product for external customers.
  • Used Jira as a project management and issue management tool.
  • Managed internal and external stakeholder communication for product development, negotiation, integration, and successful rollout.
  • Led a digital, AI-based onboarding platform for Brac Bank.

Head of Product Development

2019 - 2020
  • Managed the development of Deligram's omni-channel eCommerce product for web and mobile, including Android and iOS.
  • Oversaw the successful rollout of every feature of this eCommerce platform to generate tractions.
  • Planned, developed, and managed operations for other Deligram B2B products like dgKhata for simple accounting, dgSupply for ordering bulk products by shopkeepers, and dgNow, a hyperlocal product.

Head of Project Management

2015 - 2019
Monstar Lab
  • Established a project management office (PMO). Maintained best practices, techniques, and tools for project planning, execution, project management, ongoing milestone and deliverable tracking, communication, and key performance metrics.
  • Managed multiple projects simultaneously. Oversaw resource allocation based on project needs.
  • Contributed to developing an Uber-like application for a Japanese taxi service, a video-enabled fashion eCommerce platform, and a parking eCommerce platform for the Japanese market.
  • Served as a member of the company’s strategic board.

Senior Project Manager

2014 - 2015
MGH Group
  • Led a back-office development project in creating accounting software for a travel agency Jaatra.
  • Managed the software support and implementation team.
  • Built a scalable database for the jaatra.net portal, an eCommerce solution for the travel industry.
  • Designed and implemented an enterprise resource planning (ERP) database for the travel agency's accounting software.

IT Manager | Project Manager

2011 - 2013
MGH Group
  • Got promoted from an assistant manager to an IT project manager after contributing to the company’s products.
  • Served as a group database administrator (DBA) for MGH Group. Led and managed the technical team.
  • Developed desktop-based software called Sales, Marketing, and Accounting Related Tool (SMART) that was later converted to a web platform to increase the efficiency of the Galileo GDS system and led the implementation of its subscriptions.
  • Led SMART back-office and other software development teams across Bangladesh, Nepal, and Mauritius.
  • Spearheaded the development of Bangladesh's first online travel portal jaatra.net.
  • Performed administration for all in-house and customer databases.

Senior Software Engineer

2009 - 2010
MGH Group
  • Acted as a key developer of the SMART software, using Oracle Forms 6i, Oracle9i, and XML parsing.
  • Participated in implementing jaatra.net using Jakarta EE and Oracle.
  • Configured, monitored, and performed performance tunes of the database server and application server for jaatra.net.
  • Supported the SMART software teams across Mauritius, Madagascar, Nepal, and Bangladesh.
  • Provided full DBA support to the travel agency database with a proper recovery policy.


2008 - 2009
Bangladesh University of Engineering and Technology
  • Performed requirement collection, requirement analysis, database design, and development.
  • Configured Oracle standby database to ensure high availability.
  • Designed an end-to-end solution for the death compensation module of the Bureau of Manpower Employment and Training (BMET) in Dhaka, Bangladesh.

TokuP - Parking Reservation Application for Japan


Oversaw the development and launch of TokuP, a Japanese parking reservation application.

This parking eCommerce platform enables customers to reserve parking on a specific day for multiple slots and parking owners to upload and showcase their parking spots. As a project manager, I oversaw software development.

Internet Banking App


Launched and managed several releases of this banking application both on web and mobile platforms.

Internet banking applications have to integrate with many other systems, including the ones that are internal and external to banks. As a delivery manager, I ensured these technical deliveries and finalized the project by aligning stakeholders.

Deligram Omni-channel eCommerce Platform

Led Deligram's product development team as a product owner and launched its web, Android, and iOS platforms.

Deligram.com is an omni-channel eCommerce platform that integrates the power of digital commerce with offline retail by enabling existing corner shops in neighborhoods to act as their collection points.

• Led research of new products, product enhancements, and product redesigns and evaluated the practicality of product development.

• Owned a product roadmap, release roadmap, and plan development. Managed development and participated in building solutions and rollout of the system.

• Supervised internal and external stakeholder communication for product development, negotiation, integration, and successful rollout.

Runway Moda

Completed and launched a video-based eCommerce platform for the Singapore market.

This fashion eCommerce platform made for the Singapore market enables customers to choose and purchase products from the video by clicking on them. I acted as a project manager and solution architect.
2014 - 2016

Master's Degree in Business Administration (MBA)

East West University - Dhaka, Bangladesh

2004 - 2008

Bachelor's Degree in Information Technology

University of Peshawar - Peshawar, Pakistan


Generative Al Overview for Project Managers

Project Management Institute (PMI)

MARCH 2020 - MARCH 2023

Project Management Professional (PMP)

Project Management Institute (PMI)


PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)


Scrum Master Certified (SMC)



Oracle Database 10g Administrator Certified Associate



Oracle PL/SQL Developer Certified Associate



Jira, SQL, Project Management & Work Tracking Tools, Confluence, GitHub, Trello, Microsoft Project, Microsoft Excel, Asana, Oracle Forms, Oracle Reports


Oracle, Android, Amazon Web Services (AWS), iOS, WordPress


Agile, Scrum, Requirements Analysis, Database Design, Agile Project Management, Agile Product Management, Implementation Project Management, Kanban, Agile Software Development, Change Management, DevOps, Web Architecture, Scalable Application, Database Development, Agile Leadership

Industry Expertise

Event Ticketing, Technology, Financial Services


Project Management Professional (PMP), Project Management, Backlog Management, Product Owner, Agile Sprints, Databases, Scrum Master, IT Projects, Backlog Grooming, Sprint Planning, Mobile Applications, Functional Requirements, Product Planning, PMI Agile Certified Practitioner (PMI-ACP), Web & Mobile Applications, Solution Architecture, MySQL, Agile Coaching, Project Planning, Data Products, Software Development, Mobile, Stakeholder Management, Web Project Management, Project Budget Management, eCommerce, Technical Project Management, Project Discovery, Knowledge Transfer, Client Delivery Management, Functional Specifications, Mobile Apps, Requirements & Specifications, Project Delivery, Mobile eCommerce, User Stories, Feature Backlog Prioritization, Web Applications, Relational Databases, New Product Development, Product Roadmaps, Product Vision, Project Timelines, Project Scoping, Scope Management, Software Project Management, Web Development, Project Reporting, Google Cloud, Google Drive, Business Analysis, Program Management, Project Tracking, Planning, Product Development, Data Migration, Database Migration, Data, Requirements, Process Improvement, APIs, Automation, Estimation & Planning, Cost Estimation, Product Requirements Documentation (PRD), Project Coordination, User Feedback, Presentations, Feedback Review, Consulting, Scrum Coaching, Agile Practices, Startup Consulting, Digital Platform Development, Product Ownership, Gantt Chart, Vendor Management, Fintech, Integration, Mentorship & Coaching, Best Practices, Project Management Operations, Stakeholder Engagement, Process Optimization, Project Management Office (PMO), Digital Project Management, Technical Program Management, Web App Development, Finance, Estimations, Roadmaps, Waterfall Methodology, Prototyping, Travel, Digital Transformation, Technical Product Management, Communication, Organization, Microsoft Office, Customer Success, Analytics, Technical Support, Quality Assurance (QA), Cross-functional Collaboration, Communication Management, Risk Management, Feature Roadmaps, Technical Requirements, Resource Management, Client Success, Customer Retention, Customer Journeys, Process Flow Design, Software as a Service (SaaS), API Integration, Certified Project Manager, QR Codes, Web Services, Cross-functional Team Leadership, Task Management, Data Analysis, Data Extraction, Business Intelligence (BI) Platforms, IT Consulting, IT Infrastructure, IT Operations Management (ITOM), Organizational Design, Product Engineering, Strategic Planning, PL/SQL, Global Team Management, Enterprise SaaS, Enterprise Systems, Cloud Services, Online Payments, Process Improvement Project Management, Agile Transformation, Remote Team Leadership, Website Migration, Product Management, Minimum Viable Product (MVP), Product Discovery, Open Source, Scope of Work, Technical Design, IT Program Management, CTO, Reporting, Dashboards, Discovery Workshops, Workflow, Task Automation, Data Analytics, User Experience (UX), User Interface (UI), SaaS, Proof of Concept (POC), Large-scale Projects, Intranets, Scaled Agile Framework (SAFe), Mobile App Development, User Research, Startups, Early-stage Startups, UX Wireframes, eCommerce Design, Customer Relationship Management (CRM), Business Intelligence (BI), Access Control, Content Management Systems (CMS), Microsoft 365, SharePoint 365, Azure, IT Project Management, IT Service Delivery, Product Delivery, Design, Accounting, Reports, Software Design, UI Design, Team Management, Distributed Team Management, Jira Administrator, Development Planning, Release Management, Solution Design, Hibernate, Google Maps, HTML, Project Rescue, React Native, Python, Pitch Decks, QuickBooks API, Java, Generative AI, Generative Artificial Intelligence (GenAI)

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