Utsav Sharma
Verified Expert in Project Management
Project Manager
Mississauga, ON, Canada
Toptal member since July 4, 2022
Utsav is a SAFe 5 Certified Agilist and tech strategy consultant with over ten years of global experience strategizing, designing, and implementing technology transformation programs for large financial service institutions. He has successfully managed multiple projects across a versatile technology stack and client portfolio, focusing on intelligent automation, operating model transformations, Agile and DevOps implementations, and vendor management with CXO-level visibility and interaction.
Project Highlights
Expertise
- Agile
- Change Management
- IT Project Management
- Microsoft Office
- Microsoft PowerPoint
- Octopus Deploy
- Program Management
- Project Management
Work Experience
Senior Consultant in Tech Strategy
Deloitte
- Strategized an OCR/ICR solution to process over one million handwritten 401(k) retirement forms annually.
- Acted as lead vendor liaison for products under consideration.
- Conducted detailed tool assessments between Hyperscience, UiPath, and Azure Form Recognizer for the client use case and designed an implementation roadmap with an estimated $2 million annual savings.
- Led an 18-month accelerated automation program to automate 80% of internal audit efforts at one of the largest US banks, identifying automation opportunities, gathering requirements, and planning the project to manage global wealth and investment.
- Received client and Deloitte applause awards for program success contributions after advancing automation opportunities that saved over 8,000 hours of annual effort through the development pipeline.
- Earned a Deloitte Applause Award and client appreciation for project delivery after orchestrating the first NLP initiative for the bank, saving over 2,000 hours of annual human effort using NLTK libraries paired with custom Python code.
- Managed the IT vendor selection and consolidation for a large US-based global manufacturing client undergoing a divestiture.
- Performed a complete application and infrastructure assessment of both entities before creating an RFP for IT outsourcing, down-selecting top vendors and finalizing contracts within the 3-month transition service agreement period.
- Stabilized the Orbus iServer enterprise architecture tool implementation and acted as the product manager for a large nuclear energy client.
Senior Consultant
Capgemini
- Led a 12-member change and release management team at North America's largest independent financial broker-dealer, improving service delivery and driving continuous integration and delivery (CI/CD) adoption through the DevOps platform.
- Reduced the TCO by $2.1 million by conceptualizing and implementing a true follow-the-sun delivery model between the eastern US, western US, and India centers.
- Co-chaired the Service Management Council, providing thought leadership for IT service management (ITSM) transformations.
- Drove the adoption of ITSM toolsets and industry best practices to improve service quality and regulatory compliance.
- Spearheaded the annual app release and infra maintenance strategy, with a pipeline view of upcoming deployment sprints, patching, migrations, and the business continuity and disaster recovery (BCDR) plan.
- Handled the weekly organization-wide corporate release communications targeting the CEO's office.
- Liaised with third-party vendors and original equipment manufacturers (OEMs), including Thomson Reuters, the FIS, the NYSE, and Cisco, to help coordinate releases and maintenance for LPL Financial.
- Earned multiple client and Capgemini performance awards throughout the program.
Assistant Manager in Presales
Capgemini India
- Joined the organization as a systems engineer in infrastructure management services and got multiple promotions, including a fast-tracked promotion in the financial services' presales group.
- Led the solution design, capacity planning, and scoping for over 25 banking and financial services clients globally.
- Oversaw a team of four presales consultants for deal management and the application operations go-to-market strategy.
- Managed successful pursuits of over $30 million in combined total contract value and earned multiple performance awards.
Project History
DevOps Change and Release Strategy
Reduced the total cost of ownership (TCO) by $2.1 million and received multiple client and company performance awards.
I focused on improving service delivery and driving CI/CD adoption. I also provided thought leadership for ITSM transformations, driving the adoption of ITSM toolsets and industry best practices for service quality improvement and regulatory compliance.
After implementing a follow-the-sun delivery model between the eastern US, western US, and India centers, we reached a $2.1 million TCO reduction for the project. I also achieved multiple client and company performance awards throughout the program.
Intelligent Automation Strategy
Designed an optical and intelligent character recognition (OCR/ICR) solution that could process over one million 401(k) retirement forms annually for a large US-based financial services company.
I also designed the implementation roadmap with an estimated annual savings of $2 million. I then presented the strategy to the head of enterprise architecture and CTO to secure project implementation budget approval.
Accelerated Automation Program
Earned multiple client and company awards after leading an 18-month accelerated program for automating 80% of internal audit efforts at one of the largest US banks.
I saved over 2,000 hours of annual human effort by orchestrating the first NLP initiative for the bank using NLTK libraries paired with custom Python code. The project's delivery got me a company applause award and client appreciation.
After advancing automation opportunities through the development pipeline that resulted in over 8,000 hours of annual effort savings, my contributions to the program's success also got me client and company applause awards.
Education
Bachelor's Degree in Electronics and Communication Engineering
Amity University - Noida, India
Certifications
SAFe 5 Certified
Scaled Agile, Inc.
Skills
Tools
Zoom, Office 365, Microsoft PowerPoint, Visio, Excel 365, Jira, Slack, TeamCity
Paradigms
Agile, Change Management, DevOps
Platforms
Azure, Amazon Web Services (AWS)
Other
Microsoft Office, Presales, Octopus Deploy, Project Management, IT Project Management, ITIL 4, Program Management, Agile Program Management, Engineering, Computer Science, Operations, IT Infrastructure, Cloud Infrastructure, Release Management, ITIL, IT Service Delivery, Service Delivery Management (SDM), Regulatory Compliance, Consulting, IT Consulting, Automation, Natural Language Processing (NLP), Robotic Process Automation (RPA), Internal Audits, Executive Presentations, Product Management, IT Product Management, Data Processing Automation, ServiceNow, HP Service Manager, Applications, Generative Pre-trained Transformers (GPT)
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