Anastacia Adu
Verified Expert in Support and Operations
Support & Operations Expert
Accra, Greater Accra Region, Ghana
Toptal member since February 12, 2026
A professional with expertise in support, operations, client accounts, and project management, Anastacia has worked across FMCG, eCommerce, and creative agencies. She is skilled at planning and coordinating projects, improving processes, and using data to solve problems and drive results. Anastacia excels at supporting senior executives. She builds strong relationships with clients and teams, pays close attention to detail, and ensures work is delivered on time and to a high standard.
Expertise
- Account Management
- Client Communication
- Email Management
- Executive Support
- Microsoft 365
- Operations Management
- Project Management
- Sales & Marketing
Work Experience
Client Account and Project Manager
Nomad Agency
- Worked with senior executives on marketing plans and budgeting.
- Delivered 10+ client projects on time with strong stakeholder alignment.
- Improved team collaboration and clarity on roles, timelines, and expectations.
Territory Manager
Coca-Cola Beverages Africa (CCBA)
- Spearheaded a sales team to achieve 144% growth in new product categories within 8 months.
- Analyzed sales and delivery data, tracked numerical distributions of new products, average sales, and growth per SKU, which helped inform distribution and manufacturing strategy.
- Identified competitor activities. Developed and implemented response tactics.
- Reduced accounts receivable by over 60% in 5 months through improved financial tracking and partner engagement.
Key Account Manager
Jumia
- Managed 30+ key accounts for vendors on the online store.
- Increased assortments and revenue by 40% in 2 months through client relations and data analysis.
- Managed and coordinated the safe handwashing campaign for one of the biggest FMCG brands during COVID-19.
Operations and Project Support Coordinator
The Hollard Insurance
- Contributed to the successful launch with 80% adoption in the pilot phase.
- Improved customer experience by resolving payment issues quickly.
- Coordinated testing, implementation, and customer feedback of new product launch by working with tech, compliance, and customer service teams to improve the company's products.
Project History
Mobile Wallet Payments for Insurance Premiums
Launched an alternative payment solution designed to serve a broad customer base without access to traditional bank accounts, expanding financial inclusion and increasing market reach.
I spearheaded the testing and coordination of a new insurance premium payment system enabling monthly auto-deductions from Mobile Money wallets, generating nearly GHS 1 million in revenue within the 1st year. I also engaged customers to understand their needs, identify areas for improvement, and promptly resolve issues related to the new payment solution.
New Product Launch
Contributed to the successful launch of new products, driving a 40% revenue increase within the 1st 3 months.
I successfully collaborated with the logistics team and the safety, health, environmental, and quality control teams to address trade-related issues faced by the sales team regarding new products. I also analyzed sales and delivery data and tracked the numerical distributions of new products, average sales, and growth per SKU, which helped inform distribution and manufacturing strategy.
Safe Handwashing Campaign
Coordinated and managed the Safe Handwashing Campaign, promoting public health and safety during the COVID-19 pandemic. Received the Jumia Value Brand Ambassador Award for "You Don't Need a Title to Be a Leader" during the period.
I managed and collaborated with key FMCG and grocery brand accounts during the COVID-19 pandemic to ensure uninterrupted home delivery of essential groceries during lockdown. I achieved this through effective stock management, strong project coordination, and serving as the primary client point of contact to ensure seamless service delivery.
Education
Master's Degree in International Business
University of Ghana - Accra, Ghana
Bachelor's Degree in Sociology and Economics
University of Cape Coast - Cape Coast
Skills
Tools
Asana, Trello, Slack, Jira Service Management
Administrative Operations
Email Management, Executive Support, Transcription, Customer Service
Collaboration Tools
Zoom
Communication
Client Communication
Product Support
Projects
Marketing Operations
Community Management Support
Productivity Suites
Microsoft Excel
CRM & Sales Tools
Salesforce
Research
Market Research
Other
Reporting & Dashboards, Email, Account Management, Project Management, Operations Management, Google Workspace, Excel 2016, Call Logs, Translation, Microsoft 365, Sales & Marketing, Microsoft Power BI, Client Services, Compliance, Project Support, Sales Operations, Market Trends, Stakeholder Engagement, Operations, Data Analysis, Revenue Growth, Distribution, Health & Safety, Business Management
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