Blessing Ede
Verified Expert in Support and Operations
Support & Operations Expert
Abuja, FCT, Nigeria
Toptal member since March 23, 2026
Blessing a detail-oriented professional with a background in psychology and experience in AI data annotation and model evaluation. She's worked on projects annotating videos to verify factual accuracy and evaluating H2H model responses to determine which output better meets user needs. Blessing has also supported support and operations projects by tracking operational tasks, managing support tickets and team schedules, and organizing project data in Google Sheets and Excel.
Expertise
- Administrative Support
- Customer Service
- Executive Support
- Project Planning
- Stakeholder Coordination
- Team Coordination
- Workflow Management
- Workflow Optimization
Work Experience
Data Annotation Specialist
Hugo Technologies
- Delivered high-quality annotations by maintaining accuracy and strict adherence to guidelines across large datasets, contributing to improved model performance.
- Identified and flagged inconsistencies in model outputs during head-to-head evaluations, providing detailed feedback that enhanced response quality and reliability.
- Annotated video content for factual accuracy, applying objective judgment and pattern recognition to ensure reliable data for AI training and evaluation.
Executive Assistant
Starsteps Limited
- Improved team operations by creating centralized trackers for tasks and deadlines, increasing visibility, and reducing missed follow-ups.
- Maintained accurate records and reports, supporting executives with reliable data for planning and operations.
- Identified workflow inefficiencies and introduced process improvements that increased overall productivity.
- Enhanced communication flow by managing high-volume emails and prioritizing key messages, enabling faster decision-making.
Project History
Workflow Optimization and Task Management System
Implemented a centralized task and calendar management system that improved workflow visibility, reduced missed deadlines, and enhanced executive productivity and team coordination.
I supported a senior executive by organizing and improving daily operational workflows. The existing system relied heavily on scattered emails and manual follow-ups, which led to inefficiencies and missed deadlines. I introduced a centralized task and schedule management system using Google Sheets, where all tasks, priorities, deadlines, and responsible parties were clearly tracked. I also restructured calendar management by implementing time-blocking and priority scheduling to ensure critical tasks were addressed promptly. Additionally, I streamlined communication by categorizing and prioritizing emails, ensuring urgent matters were handled efficiently.
Education
Bachelor's Degree in Psychology
Benue State University - Makurdi, Benue State, Nigeria
Certifications
Virtual Assistance
ALX
Customer Service Foundations
LinkedIn Learning
Professional Diploma in Project Management
Udemy
Skills
Tools
Slack
Administrative Operations
Customer Service, Documentation, Executive Support, Confidentiality, Task Prioritization, Quality Assurance (QA)
Customer Experience
Attention to Detail
Professional Skills
Data Annotation, Problem Solving
Collaboration Tools
Zoom
Communication
Stakeholder Communication
Customer Support
Communication
Skill Ladders
Conflict Resolution
Other
Workflow Optimization, Stakeholder Coordination, Files Organization, Workflow Management, People Management, Administrative Support, Calendar and Inbox Management, Operations & Workflow Management, Executive Support & Calendar Optimization, Process Improvement & Efficiency Optimization, Team Coordination, Customer Service Management (CSM), Customer Service Support, Project Planning, Project Management, HubSpot, Google Workspace, Zoho, Observation, Rapport Building, Resource Allocation, Customer Support, Content Scheduling & Management, Project Coordination & Task Tracking, Stakeholder & Client Communication
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