Chidinma Ebere
Verified Expert in Support and Operations
Support & Operations Expert
Lagos, Nigeria
Toptal member since February 16, 2026
Chidinma is a highly organized and proactive professional with a proven track record in operations and executive support. She excels at streamlining processes, managing complex calendars, coordinating high-stakes projects, and ensuring executives and teams operate efficiently. Known for anticipating needs, juggling competing priorities, and delivering results with precision, Chidinma brings strategic insight and hands-on execution to every role.
Expertise
- Administration
- Calendar Management
- Communication
- Google Workspace
- Microsoft Office
- Process Improvement Project Management
- Project Tracking
- Remote Support
Work Experience
HR & Administration Manager
Porter's World Consult
- Provided high-level administrative and operational support to senior leadership, managing calendars, meetings, correspondence, and internal communications.
- Streamlined HR, recruitment, and onboarding processes, and maintained organized records, trackers, and documentation for visibility and decision-making.
- Improved workflow efficiency and reduced missed actions by implementing structured task tracking, follow-ups, and process optimization.
- Managed client and stakeholder communication, coordinated onboarding, service delivery, and issue resolution for 70+ clients, enhancing satisfaction and retention.
- Supported finance operations by monitoring invoices, following up on payments, and maintaining accurate receivable records, contributing to improved cash flow.
- Acted as a reliable behind-the-scenes partner, enabling leadership to focus on strategic priorities and operational growth.
Google Docs and Sheets Expert
Legacy Air
- Successfully organized and digitized product records, improving document retrieval time and overall workflow efficiency.
- Developed a clear and consistent filing system for product records, enhancing overall data organization and usability.
- Streamlined administrative processes by maintaining structured files and improving communication flow between teams, resulting in smoother day-to-day operations.
HR Support
Online Freelance Agency
- Recruited IT professionals for permanent and contract roles across Africa and the Middle East.
- Sourced candidates through multiple platforms, strengthening the talent pipeline.
- Screened and presented qualified candidates to hiring managers, ensuring fit with role requirements.
- Negotiated offers and coordinated the hiring process, aligning with client expectations.
- Developed a strong understanding of client culture and talent needs to improve placements.
- Streamlined candidate sourcing and selection processes, enhancing recruitment efficiency.
Skills
Administrative Operations
Calendar Management, Transcription
Productivity Suites
Google Docs, Microsoft Excel, Google Sheets
Customer Support
Communication
Documentation
Call Notes
People Ops
Interviews, ATS Data Entry
Professional Skills
Data Annotation
Other
Google Workspace, Microsoft Office, Remote Support, Administration, Human Resources (HR), Project Management, Project Tracking, Technical Documentation, Automation, Chatbots, Chatbot Conversation Design, Call Agent, Psychology & Mental Health, Zoho, Technical Support, Leadership, Process Improvement Project Management, iOS, Webflow, Administrative Assistance, Administrative Support
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