Dylan Chakanyuka
Verified Expert in Support and Operations
Support & Operations Expert
Wrocław, Poland
Toptal member since February 11, 2026
Dylan is a customer and operations expert with a strong background in digital platforms, analytics, and process coordination. He has supported customer operations by managing web systems, optimizing performance through data insights, and enabling teams with accurate reporting and structured workflows. Known for his analytical mindset and reliability, Dylan works cross-functionally to improve customer experience, operational efficiency, and service quality.
Expertise
- Customer Service
- Customer Support
- HubSpot CRM
- HubSpot Service Hub
- IT Support
- Network Security
- WordPress
- Zendesk
Work Experience
Digital Communication & Web Manager
MD Consulting
- Managed and maintained the WordPress and Elementor websites for MD Consulting's two international schools (IPS Wroclaw and IPS Rzeszow), manually updating WordPress core, themes, and plugins on a regular schedule.
- Took and verified full site backups before every update, then identified and resolved plugin and theme conflicts, rolling back safely when an update broke layouts or functionality.
- Ran Wordfence security scans, reviewed alerts and logs, and audited user accounts to remove unauthorized or inactive users, keeping the sites secure and GDPR compliant.
- Tested admissions and inquiry forms, email marketing (Brevo), and CRM integrations, tracking scripts, and key user journeys after every update to confirm everything worked end-to-end.
- Designed and launched a new multi-campus website in Elementor, including the site for the new Rzeszów campus, and monitored site health, performance, and GA4 data to fix speed and SEO issues.
- Led a four-person communications team, documented all maintenance work in a shared task system, and reported issues, fixes, and progress to senior management in regular meetings.
Co-Founder & Global Sales Director
SalesAgentAI
- Built and launched the SalesAgentAI company website on WordPress and Elementor, creating landing pages, managing plugins and updates, and optimizing the site for SEO and lead capture.
- Led international B2B sales outreach across the UK, UAE, US, and African markets, including prospecting real estate companies such as Westprop in Zimbabwe.
- Created brand toolkits and LinkedIn content strategies that gave the startup a consistent brand identity and supported inbound lead generation.
- Worked with two co-founders to position an AI-powered sales automation platform and shape its go-to-market strategy for the UK, UAE, and US.
Customer Service Specialist
Foundever
- Managed large amounts of incoming phone calls and emails, assisting with client onboarding.
- Addressed customer complaints, ensuring high levels of satisfaction and prompt resolutions.
- Managed over 100 inbound inquiries through chat and phone calls.
- Trained new staff in customer service guidelines, emphasizing company protocols and objectives.
- Identified and assessed customers' needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication.
IT Support Engineer
Mevsar Consulting Group
- Provided 1st-line technical and customer support via email, phone, and direct communication.
- Diagnosed and resolved hardware, software, and network issues efficiently.
- Performed initial investigations, documented cases, and escalated complex issues to senior teams.
- Maintained a calm, solution-oriented approach while handling multiple support requests simultaneously.
Project History
Website Development & Deployment
https://wroclaw.ipschool.pl/pl/Created a completely fresh design and structure, replacing the outdated site with a modern, user-friendly platform that reflects the school’s brand identity and meets contemporary design standards.
Designed and developed a brand-new website from the ground up for IPS International Schools in Poland, covering the established campus in Wrocław and the newly opened school in Rzeszów. I created a completely fresh design and structure, replacing the outdated site with a modern, user-friendly platform that reflects the school’s brand identity and meets contemporary design standards.
Education
Bachelor's Degree in Computer Science
University of Wroclaw - Wroclaw, Poland
Certifications
Google Adwords Certification
CCNA: Enterprise Networking, Security, and Automation (ENSA)
Cisco Networking Academy
Skills
Tools
WordPress, Zendesk, HubSpot Service Hub, Freshdesk
Administrative Operations
Customer Service, Maintenance
CRM & Sales Tools
HubSpot CRM
Issue Handling
Websites
Knowledge Management
Knowledge Base Search
Marketing Operations
Landing Pages
Product Support
Troubleshooting
Other
Customer Support, IT Support, Elementor, Web Development, ServiceNow, Digital Marketing, Cybersecurity, Network Security, AI Adoption, AI Tools, Windows, Cloud Security, Design, Google Analytics 4 (GA4), Search Engine Optimization (SEO), Wordfence, WordPress Security, Website Maintenance, Website Backups, WordPress Plugins, Google Workspace, Web Performance Optimization, B2B Sales, Lead Generation, Content Strategy, LinkedIn Marketing, Branding
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