Dylan Chakanyuka
Verified Expert in Support and Operations
Support & Operations Expert
Wrocław, Poland
Toptal member since February 11, 2026
Dylan is a customer and operations expert with a strong background in digital platforms, analytics, and process coordination. He has supported customer operations by managing web systems, optimizing performance through data insights, and enabling teams with accurate reporting and structured workflows. Known for his analytical mindset and reliability, Dylan works cross-functionally to improve customer experience, operational efficiency, and service quality.
Expertise
- Customer Service
- Customer Support
- HubSpot CRM
- HubSpot Service Hub
- IT Support
- Network Security
- WordPress
- Zendesk
Work Experience
Customer Service Specialist
Foundever
- Managed large amounts of incoming phone calls and emails, assisting with client onboarding.
- Addressed customer complaints, ensuring high levels of satisfaction and prompt resolutions.
- Managed over 100 inbound inquiries through chat and phone calls.
- Trained new staff in customer service guidelines, emphasizing company protocols and objectives.
- Identified and assessed customers' needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication.
IT Support Engineer
Mevsar Consulting Group
- Provided 1st-line technical and customer support via email, phone, and direct communication.
- Diagnosed and resolved hardware, software, and network issues efficiently.
- Performed initial investigations, documented cases, and escalated complex issues to senior teams.
- Maintained a calm, solution-oriented approach while handling multiple support requests simultaneously.
Project History
Website Development & Deployment
https://wroclaw.ipschool.pl/pl/Created a completely fresh design and structure, replacing the outdated site with a modern, user-friendly platform that reflects the school’s brand identity and meets contemporary design standards.
Designed and developed a brand-new website from the ground up for IPS International Schools in Poland, covering the established campus in Wrocław and the newly opened school in Rzeszów. I created a completely fresh design and structure, replacing the outdated site with a modern, user-friendly platform that reflects the school’s brand identity and meets contemporary design standards.
Education
Bachelor's Degree in Computer Science
University of Wroclaw - Wroclaw, Poland
Certifications
Google Adwords Certification
CCNA: Enterprise Networking, Security, and Automation (ENSA)
Cisco Networking Academy
Skills
Tools
Zendesk, HubSpot Service Hub, Freshdesk, WordPress
Administrative Operations
Customer Service
CRM & Sales Tools
HubSpot CRM
Issue Handling
Websites
Knowledge Management
Knowledge Base Search
Other
Customer Support, IT Support, ServiceNow, Digital Marketing, Cybersecurity, Network Security, AI Adoption, AI Tools, Windows, Cloud Security, Design, Google Analytics 4 (GA4), Search Engine Optimization (SEO)
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