İsmail Şahin
Verified Expert in Support and Operations
Support & Operations Expert
Istanbul, Turkey
Toptal member since February 27, 2026
İsmail is a bilingual language specialist, English teacher, and AI trainer. He has completed his bachelor's degree at Istanbul University, one of Istanbul's top universities, with high honors. At present, İsmail works on freelance projects that allow him to use his skills and expertise, particularly in artificial intelligence and data handling, including data annotation.
Expertise
- Analysis
- Attention to Detail
- Communication
- Critical Thinking
- English
- Translation
- Turkish
- Writing
Work Experience
AI Tutor and Content Evaluator
Oneforma
- Worked on international AI training projects, ensuring accurate, precise, and consistent data labeling in Turkish and English.
- Ensured high-quality data annotation with precision and consistency, upholding data quality protocols.
- Developed advanced skills in attention to detail, deadline management, and problem-solving.
English Teacher
Davutpaşa High School
- Taught English using thought-provoking, interactive, and engaging methods while preserving authority.
- Built strong teacher-student relationships and received positive feedback.
- Assisted students in improving both academic performance, perspective, and self-awareness.
Assistant Manager
CarrefourSA
- Headed a team and coordinated daily operations under high stress. Operated within rigid rules.
- Improved sales and customer satisfaction by focusing on clear communication and service.
- Gained real-life experience in staff management, customer relations, and effectively used necessary technical tools.
- Assisted foreign customers by providing information and translation support in English when required.
Education
Bachelor's Degree in English Language and Literature
Istanbul University - Istanbul, Türkiye
Skills
Tools
SAP
Customer Experience
Attention to Detail
Customer Support
Communication
Professional Skills
Critical Thinking, Data Annotation, Deadline Management, Problem Solving
Skill Ladders
Analysis
Communication
Writing, Grammar and Punctuation
Administrative Operations
Data Entry, Transcription, Customer Service
Project Management Tools
Teamwork
Other
English, Turkish, Translation, Critical Analysis, Computer Literacy, Reading, Data Labeling, Data Quality, Public Speaking, Teaching, Leadership, Team Leadership, Sales, Accounting
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