Joana Evelien Alexandra Yap
Verified Expert in Support and Operations
Support & Operations Expert
Sorong, Sorong City, West Papua, Indonesia
Toptal member since February 11, 2026
Joana is a detail-oriented virtual assistant with a strong background in English education and administrative coordination. She is experienced in managing organizational documentation and social media engagement for diverse communities. Joana excels at streamlining digital filing systems and facilitating professional communication, ensuring operational efficiency for her clients while maintaining high accuracy standards.
Expertise
- Administrative Support
- Communication
- Community Management Support
- Data Entry
- Document Formatting
- Event Coordination
- Google Workspace
- Microsoft Office
Work Experience
Social Media Coordinator
UNIMUDA English Community
- Managed the community’s Instagram account by consistently publishing activity announcements and daily stories to maintain active engagement.
- Facilitated community interaction by responding to direct messages and creating interactive content, such as quizzes and reposting member tags.
- Collaborated with the creative team to coordinate the timely distribution of digital content for various international and local community events.
Secretary
Association of English Education Students
- Managed and organized all administrative documentation, including meeting minutes and official correspondence, to ensure seamless operations for the student association.
- Coordinated logistics, scheduling, and participant registration for the English Camp event, ensuring and delivering all project milestones on time.
- Facilitated internal communication between committee members and faculty, providing clear and timely updates on project statuses.
- Maintained a streamlined digital filing system using Microsoft Office tools to improve information accessibility within the student organization.
Education
Bachelor's Degree in English Education
Universitas Pendidikan Muhammadiyah Sorong - Sorong, Southwest Papua, Indonesia
Skills
Tools
Slack, WhatsApp Business
Administrative Operations
Time Management, Document Formatting, Data Entry
Collaboration Tools
Zoom
Customer Support
Communication
Marketing Operations
Community Management Support
Marketing Tools
Canva
Travel & Events
Event Planning Support
Other
Administrative Support, Content Writing, Microsoft Office, Google Workspace, Event Coordination, Social Media Management
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