Joseph Omondi
Verified Expert in Support and Operations
Support & Operations Expert
Nairobi, Nairobi County, Kenya
Toptal member since February 10, 2026
Joseph is a versatile professional with a background in customer service, virtual assistance, and IT. He combines strong communication skills with technical knowledge to deliver reliable, detail-oriented support. Experienced in working with diverse clients and remote teams, Joseph focuses on efficiency, problem-solving, and creating smooth, professional client experiences.
Expertise
- B2B
- CRM
- Customer Support
- Gmail
- Human Resources (HR)
- Microsoft Office
- Ticketing
- Workflow
Work Experience
AI Data Quality Analyst | Data Recorder
micro1
- Recorded POV videos for robotics AI datasets while meeting strict quality and diversity standards.
- Applied reviewer feedback to continuously improve video quality and workflow efficiency.
- Demonstrated strong understanding of video QA standards and contributor error patterns.
POC Analyst
Doppel
- Monitored AI dataset outputs, providing feedback and coaching to improve team performance.
- Maintained professionalism and high-quality output in a remote, fast-paced environment.
- Escalated and resolved data quality issues efficiently, maintaining workflow continuity.
- Delivered clear, actionable reports to senior stakeholders for decision-making.
Customer Support – AI Services, Data Operations
Sama
- Supervised team workflows to maintain over 95% quality accuracy under strict deadlines.
- Guided team members on quality standards and best practices to improve performance.
- Identified and escalated operational issues to ensure timely resolution.
- Maintained professional communication within a remote, fast-paced environment.
- Delivered structured feedback that improved team consistency and efficiency.
Education
Bachelor’s Degree in Information Technology
Technical University of Kenya - Kenya
Certifications
Customer Service & CRM Training
Konexio Africa
Customer Service and Virtual Assistance Training
ALX
Google Ads Certification
Cyber Security Fundamentals
Try Hack Me & Moringa School
Skills
Documentation
FAQs
Productivity Suites
Gmail
Project & Task Management
Time Tracking
Sales Operations
CRM
Administrative Operations
Quality Assurance (QA)
Customer Support
Communication
Professional Skills
Problem Solving, Remote Collaboration
Project Management Tools
Teamwork
Troubleshooting
Known Issue Recognition
Other
Ticketing, Customer Support, B2B, Microsoft Office, Workflow, Human Resources (HR), Information Technology, Team Leadership, Cybersecurity, Virtual Assistance, ADS
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