Laura Salud Lopez Llaveria, Support and Operations Expert in Barcelona, Spain
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Laura Salud Lopez Llaveria

Support & Operations Expert

Barcelona, Spain

Toptal member since March 13, 2026

Expertise
Customer Service RepresentativeProofreading
Bio

Laura is a bilingual Spanish–Catalan professional with strong English skills. She is experienced in AI data annotation, content evaluation, translation, proofreading, and customer support. Laura has worked on projects to improve AI quality and user experience and is known for her attention to detail, reliability, and clear communication.

Expertise

  • AI Data Annotation
  • Artificial Intelligence (AI)
  • Customer Service
  • Freshdesk
  • Problem Solving
  • Proofreading
  • Tourism
  • Translation

Work Experience

AI Reviewer

2026 - PRESENT
micro1
  • Reviewed AI training tasks created by contributors to ensure clarity, completeness, and compliance with project guidelines.
  • Identified issues in task instructions, references, and deliverables before tasks were used for AI training.
  • Provided feedback and corrections to improve task quality and consistency.
  • Ensured tasks were suitable for training AI models by verifying structure, formatting, and instructions.

AI Improvement Projects

2025 - PRESENT
RWS
  • Evaluated AI-generated responses to improve accuracy, relevance, and language quality.
  • Reviewed search results and content according to project guidelines and quality standards.
  • Identified issues such as factual inaccuracies, incomplete answers, and irrelevant content.
  • Contributed to improving AI systems by providing structured feedback and ratings.

Freelance: AI Projects, Translation, & Proofreading

2023 - PRESENT
Freelance
  • Completed multiple English–Spanish translation projects for different clients, ensuring accuracy and natural language.
  • Reviewed and corrected texts in Spanish and English, improving grammar, clarity, and consistency.
  • Worked on AI training and data annotation tasks, evaluating and improving the quality of AI-generated content.
  • Provided language support and text corrections for international clients through written communication.
  • Delivered high-quality work by carefully checking terminology, tone, and linguistic accuracy.

Customer Service Agent

2022 - 2023
Leadtech
  • Resolved customer inquiries via email, maintaining clear and professional communication in Spanish and English.
  • Used CRM and ticketing systems to manage and prioritize customer requests efficiently.
  • Assisted in training new customer service agents on internal tools and support procedures.
  • Contributed to improving response quality by following internal guidelines and ensuring accurate information for customers.

Receptionist & Booking Agent

2022 - 2022
Easy Sleep Barcelona
  • Managed guest check-ins and check-outs while providing professional and friendly front desk service.
  • Handled apartment reservations and booking modifications through phone, email, and the hotel reservation system.
  • Responded to guest inquiries and resolved issues to ensure a positive stay experience.
  • Coordinated with housekeeping and other departments to ensure room availability and smooth guest arrivals.
  • Provided guests with information about apartment services, transportation, and local attractions.
  • Processed payments and maintained accurate booking and guest records in the reservation system.

Asian Travels Organizer

2018 - 2021
Self-employed
  • Traveled independently across multiple Asian countries while managing travel logistics, transportation, and accommodation planning.
  • Organized long-term travel itineraries and budgets, coordinating flights, visas, and accommodation across different destinations.
  • Adapted quickly to new cultural environments while communicating with people from diverse backgrounds.
  • Resolved travel challenges and unexpected changes by planning alternative routes, transport, and accommodation.
  • Developed strong cultural awareness and problem-solving skills through extended international travel.

Booking Agent

2017 - 2018
Hotel Amrey Sant Pau
  • Managed hotel reservations through phone and email, assisting guests with room availability, rates, and booking requests.
  • Processed and updated bookings using the hotel reservation system while ensuring accurate guest information and payment details.
  • Responded promptly to customer inquiries, cancellations, and modifications, maintaining high service standards.
  • Coordinated with front desk and housekeeping teams to ensure room availability and smooth guest check-in processes.
  • Provided information about hotel services, local attractions, and transportation to enhance the guest experience.
  • Handled multiple booking requests simultaneously while maintaining accuracy and attention to detail.

Cashier & Shop Assistant

2014 - 2015
Disney Store
  • Delivered excellent customer service by assisting customers with product selection, answering questions, and creating a positive in-store experience.
  • Processed cash and card transactions accurately using POS systems while maintaining a fast and efficient checkout process.
  • Maintained store presentation by organizing merchandise, restocking products, and ensuring displays followed company visual standards.
  • Assisted customers with exchanges and returns while resolving inquiries in a professional and friendly manner.
  • Collaborated with team members to support daily store operations during busy periods and promotional campaigns.
  • Promoted key products and special collections to help increase sales and improve customer engagement.

Education

2012 - 2016

Professional Degree in Tourism and Travel Services Management

Universitat Autònoma de Barcelona - Barcelona, Spain

2009 - 2011

Bachelor's Degree in Applied Science

Monlau - Barcelona, Spain

Certifications

FEBRUARY 2026 - PRESENT

Artificial Intelligence

Coursera

JANUARY 2026 - PRESENT

AI for Everyone

Coursera

Skills

Tools

Freshdesk

Platforms

RaterHub

Administrative Operations

Proofreading, Customer Service

Customer Experience

Attention to Detail, Adaptability

Customer Support

Email Communication, Communication, Booking Management

Personal Support

Personal Travel Planning

Productivity Suites

Google Docs, Google Sheets

Professional Skills

Problem Solving

Project Management Tools

Teamwork

Sales Operations

CRM

Travel & Events

International Travel Planning

Business Function Support

Training

Other

Tourism, Artificial Intelligence (AI), AI Data Annotation, Translation, Hotel Reservations, Cultural Awareness, Organization, Reservations, Applied Science, Cash Hand, Point-of-Sale (POS) Systems, Sales, Phone Support, Front Desk Operations, Customer Support, Email Support, CRM Software, Written Communication

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