Laura is available for hire
Hire LauraLaura Salud Lopez Llaveria
Verified Expert in Support and Operations
Support & Operations Expert
Barcelona, Spain
Toptal member since March 13, 2026
Bio
Laura is a bilingual Spanish–Catalan professional with strong English skills. She is experienced in AI data annotation, content evaluation, translation, proofreading, and customer support. Laura has worked on projects to improve AI quality and user experience and is known for her attention to detail, reliability, and clear communication.
Expertise
- AI Data Annotation
- Artificial Intelligence (AI)
- Customer Service
- Freshdesk
- Problem Solving
- Proofreading
- Tourism
- Translation
Work Experience
AI Reviewer
2026 - PRESENT
micro1
- Reviewed AI training tasks created by contributors to ensure clarity, completeness, and compliance with project guidelines.
- Identified issues in task instructions, references, and deliverables before tasks were used for AI training.
- Provided feedback and corrections to improve task quality and consistency.
- Ensured tasks were suitable for training AI models by verifying structure, formatting, and instructions.
AI Improvement Projects
2025 - PRESENT
RWS
- Evaluated AI-generated responses to improve accuracy, relevance, and language quality.
- Reviewed search results and content according to project guidelines and quality standards.
- Identified issues such as factual inaccuracies, incomplete answers, and irrelevant content.
- Contributed to improving AI systems by providing structured feedback and ratings.
Freelance: AI Projects, Translation, & Proofreading
2023 - PRESENT
Freelance
- Completed multiple English–Spanish translation projects for different clients, ensuring accuracy and natural language.
- Reviewed and corrected texts in Spanish and English, improving grammar, clarity, and consistency.
- Worked on AI training and data annotation tasks, evaluating and improving the quality of AI-generated content.
- Provided language support and text corrections for international clients through written communication.
- Delivered high-quality work by carefully checking terminology, tone, and linguistic accuracy.
Customer Service Agent
2022 - 2023
Leadtech
- Resolved customer inquiries via email, maintaining clear and professional communication in Spanish and English.
- Used CRM and ticketing systems to manage and prioritize customer requests efficiently.
- Assisted in training new customer service agents on internal tools and support procedures.
- Contributed to improving response quality by following internal guidelines and ensuring accurate information for customers.
Receptionist & Booking Agent
2022 - 2022
Easy Sleep Barcelona
- Managed guest check-ins and check-outs while providing professional and friendly front desk service.
- Handled apartment reservations and booking modifications through phone, email, and the hotel reservation system.
- Responded to guest inquiries and resolved issues to ensure a positive stay experience.
- Coordinated with housekeeping and other departments to ensure room availability and smooth guest arrivals.
- Provided guests with information about apartment services, transportation, and local attractions.
- Processed payments and maintained accurate booking and guest records in the reservation system.
Asian Travels Organizer
2018 - 2021
Self-employed
- Traveled independently across multiple Asian countries while managing travel logistics, transportation, and accommodation planning.
- Organized long-term travel itineraries and budgets, coordinating flights, visas, and accommodation across different destinations.
- Adapted quickly to new cultural environments while communicating with people from diverse backgrounds.
- Resolved travel challenges and unexpected changes by planning alternative routes, transport, and accommodation.
- Developed strong cultural awareness and problem-solving skills through extended international travel.
Booking Agent
2017 - 2018
Hotel Amrey Sant Pau
- Managed hotel reservations through phone and email, assisting guests with room availability, rates, and booking requests.
- Processed and updated bookings using the hotel reservation system while ensuring accurate guest information and payment details.
- Responded promptly to customer inquiries, cancellations, and modifications, maintaining high service standards.
- Coordinated with front desk and housekeeping teams to ensure room availability and smooth guest check-in processes.
- Provided information about hotel services, local attractions, and transportation to enhance the guest experience.
- Handled multiple booking requests simultaneously while maintaining accuracy and attention to detail.
Cashier & Shop Assistant
2014 - 2015
Disney Store
- Delivered excellent customer service by assisting customers with product selection, answering questions, and creating a positive in-store experience.
- Processed cash and card transactions accurately using POS systems while maintaining a fast and efficient checkout process.
- Maintained store presentation by organizing merchandise, restocking products, and ensuring displays followed company visual standards.
- Assisted customers with exchanges and returns while resolving inquiries in a professional and friendly manner.
- Collaborated with team members to support daily store operations during busy periods and promotional campaigns.
- Promoted key products and special collections to help increase sales and improve customer engagement.
Education
2012 - 2016
Professional Degree in Tourism and Travel Services Management
Universitat Autònoma de Barcelona - Barcelona, Spain
2009 - 2011
Bachelor's Degree in Applied Science
Monlau - Barcelona, Spain
Certifications
FEBRUARY 2026 - PRESENT
Artificial Intelligence
Coursera
JANUARY 2026 - PRESENT
AI for Everyone
Coursera
Skills
Tools
Freshdesk
Platforms
RaterHub
Administrative Operations
Proofreading, Customer Service
Customer Experience
Attention to Detail, Adaptability
Customer Support
Email Communication, Communication, Booking Management
Personal Support
Personal Travel Planning
Productivity Suites
Google Docs, Google Sheets
Professional Skills
Problem Solving
Project Management Tools
Teamwork
Sales Operations
CRM
Travel & Events
International Travel Planning
Business Function Support
Training
Other
Tourism, Artificial Intelligence (AI), AI Data Annotation, Translation, Hotel Reservations, Cultural Awareness, Organization, Reservations, Applied Science, Cash Hand, Point-of-Sale (POS) Systems, Sales, Phone Support, Front Desk Operations, Customer Support, Email Support, CRM Software, Written Communication
Collaboration That Works
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