Mariana López Dávila
Verified Expert in Support and Operations
Support & Operations Expert
Mexico City, Mexico
Toptal member since February 12, 2026
Mariana is a bilingual virtual assistant and project coordinator with experience supporting executives and clients, coordinating projects, and managing operations in fully remote and hybrid environments. She's proactive and comfortable working across time zones with different teams. Mariana is currently seeking remote virtual assistant or operations support roles where she can help teams stay organized, efficient, and client-focused.
Expertise
- Calendar Management
- Customer Support
- Hosting
- Personal Assistance
- Scheduling
- Voice Acting
- Zoom
Work Experience
Project Coordinator, Operations Support (Freelance and Contract)
Self-employed
- Coordinated schedules, documentation, and stakeholder communication across multiple projects.
- Maintained tracking systems, reports, and workflows to ensure timely task completion.
- Supported leadership with follow-ups, decision-making, and problem-solving under pressure.
First Line Analyst (Bilingual Tech Support)
Computacenter
- Delivered bilingual remote technical and customer support for clients in the US, Canada, and Latin America.
- Managed high-volume call and ticket workflows with efficiency and accuracy.
- Resolved issues across 3,000+ customer interactions while maintaining high service quality.
- Received an award for high performance and exceptional customer service based on satisfaction surveys.
Education
Bachelor's Degree in Drama Studies
UNAM - México
Certifications
IELTS
University of Cambridge
Skills
Tools
Microsoft Teams
Administrative Operations
Calendar Management
Collaboration Tools
Zoom
Project & Task Management
Project Coordination
Scheduling & Meetings
Scheduling
Other
Google, Hosting, Public Speaking, Voice Acting, IT Support, Customer Support, Call Agent, Project Management, Personal Assistance, English
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