Mariana López Dávila, Support and Operations Expert in Mexico City, Mexico
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Mariana López Dávila

Support & Operations Expert

Mexico City, Mexico

Toptal member since February 12, 2026

Expertise
Personal AssistantVirtual AssistantExecutive Assistant
Bio

Mariana is a bilingual virtual assistant and project coordinator with experience supporting executives and clients, coordinating projects, and managing operations in fully remote and hybrid environments. She's proactive and comfortable working across time zones with different teams. Mariana is currently seeking remote virtual assistant or operations support roles where she can help teams stay organized, efficient, and client-focused.

Expertise

  • Calendar Management
  • Customer Support
  • Google
  • Hosting
  • Personal Assistance
  • Scheduling
  • Voice Acting
  • Zoom

Work Experience

Project Coordinator, Operations Support (Freelance and Contract)

2021 - PRESENT
Self-employed
  • Coordinated schedules, documentation, and stakeholder communication across multiple projects.
  • Maintained tracking systems, reports, and workflows to ensure timely task completion.
  • Supported leadership with follow-ups, decision-making, and problem-solving under pressure.

First Line Analyst (Bilingual Tech Support)

2021 - 2021
Computacenter
  • Delivered bilingual remote technical and customer support for clients in the US, Canada, and Latin America.
  • Managed high-volume call and ticket workflows with efficiency and accuracy.
  • Resolved issues across 3,000+ customer interactions while maintaining high service quality.
  • Received an award for high performance and exceptional customer service based on satisfaction surveys.

Education

2017 - 2022

Bachelor's Degree in Drama Studies

UNAM - México

Certifications

MAY 2019 - MAY 2021

IELTS

University of Cambridge

Skills

Tools

Microsoft Teams

Administrative Operations

Calendar Management

Collaboration Tools

Zoom

Project & Task Management

Project Coordination

Scheduling & Meetings

Scheduling

Other

Google, Hosting, Public Speaking, Voice Acting, IT Support, Customer Support, Call Agent, Project Management, Personal Assistance, English

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