May Christine Madeja Ladeza, Support and Operations Expert in Oras, Eastern Visayas, Philippines
May is available for hire
Hire May

May Christine Madeja Ladeza

Support & Operations Expert

Oras, Eastern Visayas, Philippines

Toptal member since February 24, 2026

Expertise
Customer Service RepresentativeReal Estate Virtual Assistants
Bio

May is a customer service professional with experience in telecommunications and short-term rental management. She specializes in handling inquiries, resolving concerns efficiently, and ensuring every client interaction is positive and professional. May is detail-oriented, empathetic, and solution-focused, always aiming to make customers feel heard, valued, and supported. Her goal is to deliver reliable service that builds trust and long-term client relationships.

Expertise

  • Airbnb
  • Booking Management
  • CRM
  • Communication
  • Conflict Resolution
  • Customer Service
  • Issue Management
  • Problem Solving

Work Experience

Property Management Specialist

2022 - 2025
Freewyld
  • Managed 5+ short-term rental listings, maintaining a 95 – 98% occupancy rate year-round.
  • Managed calendar synchronization across 3+ booking platforms, preventing double bookings entirely.
  • Resolved 90% of guest issues on first contact, increasing 5-star reviews by 25%.
  • Analyzed guest feedback trends and introduced improvements that raised overall satisfaction ratings from 4.6 to 4.9.
  • Implemented SOP checklists for turnovers, decreasing operational errors by 35%.

Short-term Rental Virtual Assistant

2022 - 2024
Avada Properties
  • Optimized messaging and processes, improving guest satisfaction ratings from 4.6 to 4.9.
  • Coordinated cleaning and maintenance, reducing delays by 30%.
  • Responded to guest inquiries weekly, cutting response time by 40%.
  • Monitored guest feedback and introduced improvements, raising overall satisfaction from 4.6 to 4.9.

Education

2006 - 2009

Diploma in Entrepreneurial Management

Rizal Technological University - Philippines

Skills

Tools

Slack

Administrative Operations

Customer Service, Calendar Management, Maintenance, Time Management, Presentations

Collaboration Tools

Zoom

Customer Experience

Review Responses, Attention to Detail, Team Collaboration

Customer Support

Booking Management, Communication

Operations

Data Entry SOP Adherence

Professional Skills

Multi-tasking, Problem Solving, Conflict Resolution Support, Critical Thinking

Productivity Suites

Microsoft Excel

Sales Operations

CRM

Skill Ladders

Conflict Resolution

Tool Features

Reporting

Other

Hostfully, Airbnb, Guest Communication, Property Management, Remote Communication, Cleaning Coordination, Google Workspace, Google Business Profile, Microsoft Office, Breezeway, Written Communication, Academic Databases, Issue Management, Process Improvement, Data-driven Decision-making, Operations Coordination, SOP & Quality Control, Online Research Platforms, Automation

Collaboration That Works

How to Work with Toptal

Toptal matches you directly with global industry experts from our network in hours—not weeks or months.

1

Share your needs

Discuss your requirements and refine your scope in a call with a Toptal domain expert.
2

Choose your talent

Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.
3

Start your risk-free talent trial

Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.

Top talent is in high demand.

Start hiring