Sai Krishna Kishore Gadhi
Verified Expert in Support and Operations
Support & Operations Expert
Hyderabad, Telangana, India
Toptal member since February 6, 2026
Sai is a customer success manager with 6+ years of experience driving client success across global SaaS platforms. With a proven track record in onboarding, retention, upselling, and revenue growth, he's adept at leveraging data-driven insights, AI tools, and cross-functional collaboration to deliver measurable impact across North America, EMEA, and APAC. He contributes his knowledge and skills to the organization, enhancing his experience through continuous learning and teamwork.
Expertise
- Asana
- Customer Retention Support
- Gmail
- Onboarding
- Problem Solving
- Process Improvement Project Management
- Renewals
- Upselling
Work Experience
Customer Success Manager
EB1A Experts
- Achieved a 100% approval rate for all clients. Demonstrated strong expertise, attention to detail, and commitment to delivering high‑quality outcomes that consistently met regulatory and organizational standards.
- Streamlined the Green Card process, reducing the timeline from nine months to just five months, while ensuring positive outcomes and approvals, demonstrating efficiency, strategic planning, and impactful results for clients.
- Delivered positive results while acting as a project manager in collaboration with a customer success manager (CSM), ensuring seamless project execution, client satisfaction, and measurable impact through effective coordination and leadership.
- Improved the attorney acceptance rate from 72% to 93% within just four months, showcasing strong process optimization, attention to detail, and effective collaboration that significantly enhanced approval outcomes.
- Executed upsell campaigns that generated $400,000+, expanding client usage of premium modules.
- Managed a portfolio of high-value SaaS clients across multiple regions, contributing to $2.5 million in annual recurring revenue.
Customer Success Manager
Amazon.com
- Received the Highest Gemba Raiser Award of the quarter in recognition of consistently identifying and raising the maximum number of Gemba (process improvement) initiatives, contributing to operational excellence.
- Selected as a participant in the Amazon Expert Academy, a prestigious program designed to enhance professional expertise through advanced training, industry insights, and leadership development opportunities.
- Achieved the highest AXIOM score of the year, a recognition awarded for exceptional performance, accuracy, and consistency in delivering results, highlighting strong analytical skills, attention to detail, and commitment to excellence.
- Served as a member of a 14‑marketplace cross‑functional team, collaborating with diverse stakeholders across regions to drive strategic initiatives, streamline operations, and deliver impactful solutions aligned with global business goals.
- Proposed the idea of an AI tool, Quattro, designed to intelligently route issues to recurring agents, ensuring faster resolution while minimizing risks of deficit through automated error prevention and optimized resource allocation.
- Implemented process improvements that reduced resolution time by 40% and improved CSAT scores by 22%.
Education
Master's Degree in Science
Telangana University - Nizamabad, India
Skills
Tools
Asana, WhatsApp Business, Freshdesk, Zendesk
Administrative Operations
Time Management, Transcription, Calendar Management, Customer Service
Customer Support
Customer Retention Support, Communication
Documentation
Call Notes
Productivity Suites
Gmail, Google Docs, Google Sheets
Professional Skills
Problem Solving, Data Annotation
Project Management Tools
Wrike
Research
Source Vetting
Sales Operations
CRM
Scheduling & Meetings
Scheduling
Skill Ladders
Renewals, Onboarding
Tool Features
Project Setup
Other
Upselling, Process Improvement Project Management, Chatbot Conversation Design, Chatbots, Data Processing, Call Agent, Automation, Subtitling, Domain Adaptation, Squarespace, IT Consulting, Google Workspace, Webflow, Administrative Assistance, Google Merchant Center, Project Management, Administration, Research, Project Planning, Customer Service Support, Customer Service Management (CSM), iOS
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