Sin Yi Chiu
Verified Expert in Support and Operations
Support & Operations Expert
Toronto, ON, Canada
Toptal member since February 11, 2026
Sin Yi is a creative and detail-oriented professional with experience in administration, project coordination, and digital content management. She thrives on turning ideas into organized, impactful results and enjoys collaborating with teams to deliver high-quality outcomes. Sin Yi has helped startup brands build their image and grow, build their identity, manage projects efficiently, and create meaningful campaigns that expand their audience.
Expertise
- Canva
- Content Marketing
- Digital Marketing
- Graphic Design
- Sales & Marketing
- Shopify
- Social Media Management
- Social Media Research
Work Experience
Banking Advisor
RBC
- Earned recognition as a Top 10 Performer of the Quarter, demonstrating exceptional client satisfaction with perfect 10/10 survey scores.
- Achieved weekly sales goals consistently, demonstrating reliability and strong performance.
- Delivered consistent sales results while achieving outstanding client satisfaction, earning client praise. Some clients expressed a desire for personalized service from me as their personal teller.
- Offered tailored recommendations on banking products such as credit cards and savings accounts based on customer needs and preferences.
- Handled customer complaints and inquiries, offering efficient solutions to ensure satisfaction and a positive banking experience.
Creative Personal Assistant
4K Cannabis
- Assisted a new brand in growing its social media from a handful of followers to hundreds, creating an engaged community.
- Collaborated with social media influencers to expand brand reach and grow audience engagement.
- Planned and managed events to promote the brand and engage target audiences.
- Directed graphic design efforts for social media, events, and promotional materials.
- Assisted with finance and expenses tracking, supporting budget management, and ensuring accurate reporting.
- Designed creative assets for social media platforms, e.g., Instagram posts and event posters, to promote brand visibility and engagement.
Learning Relations Executive
Monkey Tree International Group
- Managed daily operation of the center. Supported the center manager and teaching staff with various administrative tasks to enhance operational efficiency.
- Provided comprehensive administrative and secretarial support, including document management, scheduling, and communication coordination.
- Served as the bridge between the native teachers and Chinese parents.
Marketing Assistant
Hong Kong Broadband Network
- Worked with seniors to execute marketing campaigns. Supported the marketing team with daily operations, ensuring seamless execution of tasks and projects.
- Collaborated with cross-functional teams and managed marketing support, such as gathering market intelligence, creating marketing plans, and preparing marketing collateral, such as leaflets, EDMs, etc.
- Communicated campaign and promotion details to the sales team, ensuring accurate and timely information delivery.
Marketing Executive
Joirmé Limited
- Grew a startup brand’s social media following from zero to hundreds, building engagement and a strong online presence.
- Managed content creation across digital channels, including social media, email, and website, for different promotions.
- Designed and created marketing materials, including social media posts, brochures, advertisements, posters, and banners, to support various campaigns.
- Coordinated face-to-face booth events and managed social media platforms, following up on orders and driving sales through direct interactions.
- Established and managed relationships with social media influencers, coordinating campaigns and collaborations.
- Provided administrative and secretarial support to ensure the smooth operation of marketing activities.
Education
Bachelor's Degree in English
City University of Hong Kong - Hong Kong
Skills
Tools
Slack, Microsoft Teams, Shopify Admin
Administrative Operations
Customer Service, Inventory Tracking, Data Entry, Invoice Processing, Transcription
Marketing Tools
Canva
Research
Social Media Research
Collaboration Tools
Zoom
Commerce Platforms
Shopify
Communication
Writing, Positive Language Use
Finance Ops
Expenses
Other
Digital Marketing, Call Centers, Social Media Management, Content Marketing, Office Administration, Sales & Marketing, Translation, Growth Strategy, Microsoft Office, Financial Planning & Analysis (FP&A), Complaints Handling, Graphic Design, Stock Market, Brand Development, Design, Public Relations (PR), Email Marketing, Marketing Research & Analysis, Office Operation, Administrative Assistance
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